I replaced the batteries in the mouse and now nothig lights up. I have tried the batteries in every position. Could it go down if batteries were installed wrong? null

Question

TimTime · Accepted Answer

Same thing happened to me. It just upped and died after 2 years. Fresh batteries and nothing.

DCMMissouriCityTexas · Answer

I had the same problem. Mouse was working. Since I had to make a presentation next day, I decided to change the batteries, After putting new batteries, it would not work, I took it to Best Buy and Geek squad refused to assist  because I did not buy warranty. 
After a lot of diagnostic, I figured out why. The bottom battery holder negative terminal wasn't making proper connection, With the help of long nose needle pliers and a small screw driver, I was able to pull negative terminal forward to make better connection.  IT WORKED !

BestBuyEssentialsSupport Team · Answer

It’s frustrating when a device doesn’t work as expected, especially after replacing the batteries. Here are a few steps to troubleshoot your Best Buy essentials™ Lightweight Bluetooth Optical Standard Ambidextrous Mouse:

1. Check Battery Orientation: Ensure the batteries are installed correctly, matching the positive (+) and negative (-) ends with the markings inside the battery compartment.
2. Try Fresh Batteries: Even if the current batteries are new, try another set to rule out any issues with the batteries themselves.
3. Inspect the Battery Contacts: Make sure the metal contacts inside the battery compartment are clean and not bent. Sometimes, a gentle scrape with a small tool can remove any corrosion.
4. Reset the Mouse: If the mouse has a reset button, press it. If not, remove the batteries, wait a few minutes, and then reinsert them.
5. Power Switch: Ensure the mouse’s power switch is turned on.

If the batteries were installed incorrectly, it typically shouldn’t cause permanent damage, but it’s always good to double-check everything. If none of these steps work, it might be worth contacting Best Buy customer support for further assistance or considering a replacement.

If you have any questions or need further assistance, please don't hesitate to reach out. - Emman | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

“I replaced the batteries in the mouse and now nothig lights up. I have tried the batteries in every position. Could it go down if batteries were installed wrong?”

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