“my wash machine is a GE GTW460ASJ5WW. It is hung up in a cycle pumping the water out. i changed it from speed wash tp the regular washing cycle. it filled up with water and then it began to drain and is still trying to without any water in it. Plz Help me”
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Hi Bolton- Thank for choosing our GE Washer GTW460ASJ5WW. We are sorry to hear of this experience and glad to help. If the washer is filling and draining water at the same time, make sure that the house drain is at least 30 inches high. If so, check to make sure the drain hose is not pushed too far down into the drain. If it is, pull it out 2" inches. That should solve the problem. If house drain is not at least 30" high, an anti-siphon clip was included in the installation package. It attaches to the hose and the back of the washer to lift the drain hose up. For more information, visit: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17418 - Also, you may want to reset the electronics- Unplug washer, wait 2 minutes, plug back in and press Start. See troubleshooting tips on pages 23-25 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576.pdf - If the above does not correct the issue, service may be necessary. Please contact GE Appliance Service at 1-800-432-2737 or schedule an appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUE@GEA
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