“What is the maximum range of this? i.e. how far away can the camera be from my tablet downstairs, and several rooms over? The description says 40 ft but that can't be right...? Gotta be more than that I would think?”
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Hello Mike, Thank you for reaching out to Team MOBI. The MobiCam's magnetic mount is built into the base of MobiCam itself. You are able to mount it to any metal surface (ex. metal door or washer). I apologize for any confusion. The MobiCam Multi-Purpose does not pan and tilt; it is a stationary camera. We do have a MobiCam HDX that has this function. Here is a link to it: https://www.amazon.com/dp/B07KCG78G8/ref=cm_sw_r_sms_awdo_t1_.EIOCbPZKMK5R Attached is a very detailed tutorial on how to set up and troubleshoot your MobiCam. You can also view our Youtube Tutorial here https://www.youtube.com/watch?v=hiWNWOm-1og&t=6s Here are a few Common Trouble Shooting Tips: 1. Check Your WiFi Connection: MobiCam connects to 2.4Ghz Wi-Fi Networks. It has become common practice for network providers to provide dual band networks for their customers. For example MyWiFiNetwork55-2G and MyWiFiNetwork55-5G. Please ensure that when connecting to MobiCam your phone is connected to the 2G Wi-Fi connection and you are connecting MobiCam to the 2G Wi-Fi connection. 2. Check Your WiFi Speed: MobiCam offers a full HD 1280 x 720 live video stream. The recommended WiFi download speed is maximum 40 Mbps (megabytes per second) and minimum 20 Mbps. The recommended upload speed is estimated* no less than 5 - 7 Mbps.*No manufacturer-specific information available Here is how to test your WiFi speeds: • Open internet browser, and search “speed test” • Select “Run Speed Test” This will first test your download speed, and then your upload speed ; and display both results once complete.If your WiFi speeds are lower, for setup relocate as close to your WiFi router as possible. MobiCam can be relocated after establishing the connection. Please note, a weak WiFi signal or connection can cause your MobiCam to lose connection and appear offline at times. 3. Reset MobiCam: If you've been experiencing some difficulties sometimes a quick camera RESET can fix everything. Located on the right hand side in the groove of the MobiCam is a small hole labeled RESET. You'll need a small pin or paperclip to push this RESET button. You'll hear a loud beep to signify that the reset is complete. (For HDX, located on the bottom of MobiCam HDX is a small white button. Press and Hold this button until you hear a loud "BEEP".) MobiCam should restart and speak "Welcome to MobiCam". If you do not hear "Welcome to MobiCam" unplug your MobiCam for 10-20 seconds before plugging it back in to complete the reset process. 4. Re-Installing the MobiCam App: Sometimes during the download process, applications can download a small bug which can be corrected by uninstalling and reinstalling the MobiCam application. We recommend giving this a try when your MobiCam doesn't seem to be responding to the sound wave at all. 5. MobiCam Not Responding to Sound Wave Registration: Please confirm your phone is NOT on silent, the phone speaker volume is turned up and your surrounding is not noisy during this step to allow the camera’s microphone clearly to hear the audio from your phone speaker while being held next to the camera. After you perform these troubleshooting tips, your camera should be able to be connected, and used as intended. https://getmobi.com/help Best wishes,
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