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Hi there. Thanks for reaching out about this. I'm sorry you're running into issues. To get started, please make sure you have your monitor plugged into the right port and is snug. If this is a gaming computer, make sure your HDMI/Display Port coming from the monitor is going to the graphics card and not the motherboard. If you still can't get it, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
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