Questions & Answers

Q: QuestionWhy should I choose the OS Tune Up/Upgrade service?

• A:Answer This service helps your computer run like it did when it was new by removing unnecessary software, optimizing performance, and ensuring your operating system is up to date.

Q: QuestionDoes the Geek Squad agent install any security software during the OS Tune Up/Upgrade?

• A:Answer Yes, the agent will install one security software application, although the cost of the software itself is not included in the service.

Q: QuestionWill the Geek Squad agent remove unwanted programs during the OS Tune Up/Upgrade?

• A:Answer Yes, the Geek Squad agent will remove programs and shortcuts that you no longer want on your computer.

Q: QuestionWhat will a Geek Squad agent do to my web browser during the OS Tune Up/Upgrade?

• A:Answer During the OS Tune Up/Upgrade, the Geek Squad agent will optimize your web browser for better performance.

Q: QuestionHow does the OS Tune Up/Upgrade improve my computer's startup?

• A:Answer The service configures startup items and services to best suit your needs, optimizing the startup process.

Q: QuestionHow do i cancel a credit card on auto Renewal for a software product i no longer use?

Asked 7 years ago by PaulGLOBAL.

• A:Answer How do I cancel my renewal card?

  Answered 5 years ago by Harleykmeany

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Q: QuestionIs this service performed in home or by phone?

Asked 10 years ago by Anonymous.

• A:Answer This service is performed online via chat.

  Answered 10 years ago by CommunityAnswer

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Q: QuestionI would like to know what does the tune up entail?

Asked 8 years ago by Rosa.

• A:Answer Tune-Up removes temporary files, unnecessary start up files, and any programs you no longer desire to have on the device. They also will update the OS and any programs that need it. It does not cover virus removal or troubleshooting programs.

  Answered 8 years ago by KonigWolfgang

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Q: Questionmy computer is ruuning way to slow

Asked 5 years ago by dollie.

• A:Answer I joined BestBuy Total Tech Support because of my computer runing slow. They did a tune up on my iMac running Catalina. They discarded a couple of programs that were virus protection that loaded with Catalina and some other things. Computer now runs like new. All over the internet and you don't have to be at your computer as they worked for over two hours.

  Answered 5 years ago by ScientistVerified Purchase

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Q: QuestionI forgot my password. Can the Geek Squad help me?

Asked 4 years ago by Anonymous.

• A:Answer Hi there. Thanks for reaching out! I'm sorry to hear that! We all make that mistake from time to time. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionHow would I know if my laptop needs a tune up or diagnostic and repair. If i pick the tuneup and it needs a repair would I have to then purchase that package is there a way for them to tell u what services you need so you can pick that service.

Asked 7 years ago by Keisha.

• A:Answer Hi Keisha, If you are just looking for a quick optimization of your computer, our Online PC Tune-Up will most likely be the best option for you. If you are concerned that your computer has a virus, you are experiencing pop-ups, or you want a deeper look into your system, a diagnostic and repair may be a better option for you.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI brought The Greek Squad Tune up remote service from Best this morning. When I went to the geek Squad they told me they had no record of my purchase. Now what???

Asked 8 years ago by Madashell.

• A:Answer This is a remote service. Meaning that it is something that will be performed remotely. You would have it performed from the comfort of your own home. You should have received email conformation of your purchase with instructions and a redemption code. If not, please click on 'Chat with an Agent' at the link below: http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018 They should be able to assist.

  Answered 8 years ago by GeekSquadSupport

  
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Q: QuestionHow do I do a Pc clean up from home?? Does it include a scan for viruses and then remove them??

Asked 4 years ago by sonic.

• A:Answer Hi there. Thanks for your question! If you're wanting us to do a PC cleanup, we can absolutely do that remotely. You would just give us a call at (800) GEEK-SQUAD or (800) 433-5778) to get started. Otherwise, you can get a good antivirus like Webroot or Bitdefender to run at home if that's what you're looking for. If you would like some help, please let us know!

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionDoes using a External Drive help Playing on an PS4? Or should I have a larger Hard Drive installed?

Asked 5 years ago by Les.

• A:Answer Hi Les. Thanks for your question. It definitely wouldn't hurt having a larger drive. That way, if you have more unused space, the PS4 isn't working as hard. I hope this helps. If you have any further questions, please feel free to reach out.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI keep getting messages that my computer is running out of storage or low on memory. Would this service help clear out my computer for better performance? Thanks!

Asked 7 years ago by adolata.

• A:Answer Yes the geek squad would clean up the files and free up memory

  Answered 7 years ago by PistolVerified Purchase

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Q: QuestionI bought a laptop a few years back through bestbuy I also bought the geek squAd plan for a year? My laptop as since has a virus and needs to be cleaned out. Do you still offer the geek quad plan and if so how most is it for a year?

Asked 9 years ago by Taralynn.

• A:Answer Geeksquad offers a 24/7 support plan that can be purchased for $199.99 and renewed for every year after that for $99.9

  Answered 8 years ago by KonigWolfgang

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Q: QuestionDoes this service help with Boot device in Bios for PC?

Asked 4 years ago by Jose.

• A:Answer Hi Jose. Thanks for the question and sorry for the slow response. It absolutely can. You'd definitely want to let the agents at the Geek Squad know what you're specifically needing so they know what to do. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionAm I gone 5 months without service due to COVID 19 what about my membership credit? I need in-home computer service now. I can't print. I would hate to have to end my membership but fair is fair!

Asked 4 years ago by Lalo.

• A:Answer Hi there. Thanks for reaching out to us about this. We totally hear you out and would be happy to help. We'd like to know more about the issues you're running into. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you. We'll be able to also take a look at your membership at the same time.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionHow much it can improve performance on my computer?

Asked 5 years ago by Halleonard.

• A:Answer Hi there. Thanks for your question! The performance improvement can vary depending on the age of the computer and what we're able to clean/tune up. If you'd like to know more about what we can do for your before you make any purchasing decisions, I'd recommend making an appointment with our Geek Squad so we can sit down with you and go over what we think. If this sounds interesting, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHi, I often get the "Word not responding" message and sometimes the "Chrome not responding" message. My computer is working more slowly than it once did. I have a virus protector, which says I don't have any viruses or malware. Might a tune-up help?

Asked 7 years ago by David.

• A:Answer A tune up "might" help, but it sounds like you have a virus that you anti-virus did not detect. Either way if you purchase a tune up and it doesn't work, they will let you know about virus repair options.

  Answered 7 years ago by Cannon78Verified Purchase

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