A:AnswerYes! I wear the over-the-ear hearing aids. I am almost totally deaf on one side, and have reduced hearing on the other side. The unit sits right in front of the behind-the-ear inputs and literally channels the sound into the hearing aids as well as through the bone. They are amazing!
I lost the hearing on one side virtually overnight (Meniere's Disease), and yesterday I heard music in stereo for the first time in 5 years.
A:AnswerThis is definitely not waterproof. I was able to swim laps…and as long as my head was not submerged it was ok. But when I tried to charge them later…short circuit…only to google that these are not waterproof (my original intent in buying these was to swim laps).
A:AnswerNo. Whichever model you choose has a set band size. However, there is the regular Open Ear and the Open Ear Mini. If you're petite, the Open Ear Mini might be a good option. However, the standard size fits most people just fine.
A:AnswerIt doesn’t work as a hearing aid because it will only deliver whatever sound, music, voices etc, are being streamed via Bluetooth. Ambient sounds and voices are not amplified like a hearing aid. Hope that helps!
A:AnswerHi there- Shokz here! The OpenRun is Bluetooth only and works with streaming services. It is not able to store MP3 files. Our OpenSwim Pro has both Bluetooth and MP3 capability. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHello- Shokz here! Traditional headphones send sound through your eardrums. Bone conduction headphones send sound through the bones of your skull. Instead of speakers, Shokz headphones have transducers that send vibrations through your cheekbones to your cochleas, so your eardrums are free to take in your surroundings. Please reach out to our Customer Happiness Team if you have any other questions :) Thanks!
A:AnswerHello- Shokz here! Having at least a 1-inch gap between your head and the headband is normal. Some customers find that the OpenRun Mini provides a more snug fit and less stress on the back of the ears. The size difference between the standard OpenRun and the mini is 0.83"
If you visit our website, the help center has some resources to help find the best fit for you! Please reach out to our Customer Happiness Team if you'd like further assistance. Thanks :)
A:AnswerYes,I'm also a truck driver you don't have to take anything out of your ear when you have to talk to someone. You have more of a sense of awareness around you
A:AnswerHi Wayne- Shokz here! We're sorry to hear this has been your experience.
To Reset Shokz:
1) Start with your headphones powered off and cleared from your device's Bluetooth settings
2) Enter pairing mode by pressing and holding the (volume+) button for 5-7 seconds. Your headset will turn on (continue holding the button) and then the LED light will flash red and blue. Audrey will say "pairing" which indicates pairing mode.
3) Press and hold the multifunction button (button on the earbud), (volume+) button, and (volume-) button (all three buttons) simultaneously for 3-5 seconds. *You'll hear beeps and/or feel vibrations.*
4) Turn your headphones off. Your headphones are now reset and can be connected to your device.
To Pair Your Shokz:
1) Start with your headphones powered off.
2) Enter pairing mode by pressing and holding volume+ for 5-7 seconds. Your headset will turn on (continue holding the button) and then the LED light will flash red and blue. Audrey will say "pairing" indicating pairing mode.
3) Open your device's Bluetooth settings and select your headphones. Audrey will say "Connected."
If this does not resolve the issue, all Shokz come with a two-year warranty. Please reach out to our Customer Happiness Team or visit our website to submit a claim. Thank you!
A:AnswerAbsolutely! Being aware and able to hear the world while riding might be really helpful. However, if you ride a really loud bike, the Shokz may not be loud enough to overcome the sound. Keep in mind: there is absolutely no noise blocking or cancelling with these headphones — hence the name "Open Ear".
A:AnswerThey definitely don't float. While the style would be perfect to use while paddle boarding, if you want to take these out on the water, it might be a good idea to attach one of those foam floaty keychains to the band or something (and purchase the replacement plan on them, too! In case they get wet.)
A:AnswerHi Ralph- Shokz here! We have the magnetic chargers available for purchase on our Shokz site, under "accessories". Please reach out to our Customer Happiness Team if you have any questions. Thanks!
A:AnswerHi there- Shokz here! We kindly ask that you reach out to BestBuy Customer Service directly so they may assist you with this. If your Shokz have broken or are defective, all Shokz come with a two year warranty. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
A:AnswerNoise cancelling means that there is technology in the headphones to help "turn the volume down" on the outside of your headphones so you can hear the headphones more clearly.