Every night around 3/4am the parent unit disconnects from the Camera and beeps. To reconnect I have to turn of the camera and parent unit and turn them both on again. It doesn’t matter whether it’s direct connection or wifi. Software is up to date. Help null

Question

Accepted Answer

We bought the 5754 model, exact same issue happening with it. I have yet to read a solution besides unplugging and replugging in the camera. Beyond frustrating.

Annoyed · Answer

I have the exact same problem. Every day without fail at 5:30 am my parent unit disconnects for about 5 mins and then re connects. No one is up and moving around so it baffles me why it happens at this exact time every single day. Also, super frustrating as a parent who needs sleep for this thing to be beeping at such a time. As if my body waking me up at 3 for no reason isn't enough, I fall back asleep for this beeping to wake me back up again. I either get up and walk closer for it to connect again then go back to bed or wait it out. Either way HUGE inconvenience. Can't wait to not need them anymore... This is my 3rd baby monitor in 3 years. Also... The one I have does not use wifi. And I'm within range 100% 
Hope someone figures out what the issue is here.

Bryan · Answer

This VTech model is a joke - I've tried three of Thai model all did exactly what your saying. VTech is no help. Sorry! It's a trash product. We went with Eufy brand - no WiFi or smartphone app but the monitor connection has never once disconnected.

Answered by Bryan 2 years ago

Answer

Did you find a fix?
Currently having the same issue!
My baby is sleeping though the night but I still have to get up every night to turn them camera on and off again! So frustrating.

VTech Baby Monitors Team · Answer

Hi - We are sorry to hear that you are having issues with the VTech RM5764HD. We recommend that you contact our Customer Support at 1-800-222-3111 for troubleshooting and assistance. Our team will help you identify what the issue may be and replace necessary parts under warranty. We are open from 9:00 AM to 4:00 PM, Mondays through Fridays. Thank you, -VTech Support

Answered by VTech Baby Monitors Team 3 years ago

Thank you,
-VTech Support

“Every night around 3/4am the parent unit disconnects from the Camera and beeps. To reconnect I have to turn of the camera and parent unit and turn them both on again. It doesn’t matter whether it’s direct connection or wifi. Software is up to date. Help”

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