Questions & Answers

Name: VTech - Baby Monitoring System - White
Brand: VTech
SKU: 6414529
Price: 129.99 USD
Rating: 4.1 (212 reviews)

VTech - Baby Monitoring System - White

Model:: RM5764HD; |
SKU:: 6414529

User rating, 4.1 out of 5 stars with 212 reviews.

Highly rated by customers for:

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Page Showing 1-20 of 87 questions

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QuestionCan you add a second camera to this
Asked 3 years ago by Jess.
- Answer Yes!
  Answered 3 years ago by Moose
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QuestionWhy does my Camera say “Failed to update video quality, please retry” when I select on 1080p resolution? I bought the 1080p to enjoy seeing our baby as clear as we can, not in 720
Asked 4 years ago by Chivo916.
- Answer Hi - We are sorry to hear that you are having issues with the app for the VTech. The 1080 resolution on the app can be achieved only if the parent unit of the VTech RM5764HD is set to off. If you have other questions, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 3:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
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QuestionWhen someone is home watching my baby can I log into the app on my iPhone from work (another city) and be able to see what’s going on?
Asked 4 years ago by Me411.
- Answer Hi - Yes, you can remotely monitor your baby on the VTech RM5764HD. All you need to do is download VTech Baby 1080 app on your smartphone and pair your camera on your cellular phone. For more details, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 3:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
  Answered 4 years ago by VTech_Support
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QuestionDo u have to have it connected to wifi for it to work
Asked 4 years ago by Des.
- Answer If you want to be able to check on it on your phone yes but you don't have to because it works without it to.
  Answered 4 years ago by Karen
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QuestionI have the RM5764-2HD version of this which comes with 2 cameras instead. My parent unit stopped working is there a way to replace only the parent unit or will I have to buy the whole thing again?
Asked 3 years ago by Parentunit.
- Answer Hi - We are sorry to hear that the parent unit of your VTech RM5764-2HD stopped working. Your baby monitor is a non-expandable model, hence, the cameras will only work with the parent unit that they came with. There is no option to pair them to a different parent unit. Please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 7:00 AM to 4:00 PM PST, Mondays through Fridays. When calling, please have your model number handy: RM5764-2HD. Thank you! - VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
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QuestionCan the monitor be used while plugged in? I do not want to have to remember to charge it.
Asked 4 years ago by DAD1.
- Answer Yes it can
  Answered 4 years ago by 11111111
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QuestionDoes this product detect motion/have an alarm setting when motion is detected? I had one by v tech that did and I need that feature.
Asked 3 years ago by Matt.
- Answer Yes it does. It beeps with motion detection. Also alerts you of sound.. Can set the sensitivity in the menu setting.
  Answered 3 years ago by justdebbi
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QuestionThe parent unit image from the camera is blurry at night. This wasn’t always the case. How to troubleshoot. Also blurry on app.
Asked 4 years ago by BabyQ.
- Answer BabyQ - We are sorry to hear that you are having an issue with the VTech RM5764. Like many electronic devices, a reset may resolve the issue. To reset the baby monitor: 1. Unplug the AC power for 1 minute. 2. Turn off the parent unit by pressing the POWER button. 3. Press the pinhole at the back of the parent unit, take a pin and push button. 4. Press the POWER button on the parent unit and wait until they link back up. Reconnect and test. If the issue still persists, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: RM5764. Thank you! - VTech Support
  Answered 4 years ago by VTech Baby Monitors Team
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Questionthis product has the option to vibrate for deaf people
Asked 4 years ago by Douglas.
- Answer Fatima - The VTech RM5764HD does not have a Vibration feature. If you want a baby monitor with the Vibrating sound-alert on the parent unit, you may try the Video Baby Monitor VM352 or the VM5262. Thank you, -VTech Support
  Answered 4 years ago by VTech_Support
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QuestionSo my son likes to play with the baby monitor the parent one and now I can’t find it anywhere🫣 is there a way to page it or something?
Asked 1 year ago by Stacy.
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QuestionWhere can I buy a 2nd camera but no monitor? I don’t want the monitor.. just the camera.
Asked 1 year ago by Jules.
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QuestionIf you record a video on your mobile device, will it notify another user that is using the V Tech app on the mobile device that a video has been recorded? Or on the parent unit?
Asked 1 year ago by Will.
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QuestionHii did the camera supposed to be plugged in or there is a battery that I can charge and I don’t need to plug in???
Asked 2 years ago by DD555.
- Answer Unfortunately yes. You have to plug in both parts.
  Answered 1 year ago by HazalY
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QuestionTrying to figure out how I can add a second camera to the vtech rm5764 model does it have to be the same model number to add a camera how do I purchase another camera or is there one compatible to add??
Asked 2 years ago by Sam.
- Answer Sam - The camera for the VTech RM5764 is not sold separately. The baby monitor is not expandable and will only work with the devices it came with. Thank you, -VTech Support
  Answered 1 year ago by VTech Baby Monitors Team
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QuestionI have the baby camera rm5764 hd..I can't get it to connect to my smart phone. Do I need the monitor in order to do so?
Asked 2 years ago by Jim.
- Answer Jim - We are sorry to hear that you are having issues with the VTech RM5764. You will need to download the My VTech Baby Pro app on your smartphone to connect it to the baby monitor. You also need to connect the parent unit to the Wi-Fi to add it to the app. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
  Answered 2 years ago by VTech Baby Monitors Team
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QuestionI bought the 2 camera vtech 5" system. I had both cameras paired with the parent unit (without wifi). My toddler got ahold of the parent unit and unpaired both cameras. Now, I can only pair one camera. There isn't an option to pair a 2nd camera. Why?
Asked 2 years ago by Anonymous.
- Answer Did anyone figure out how to resolve this issue??
  Answered 1 year ago by Anonymous
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Questiondoes the camera record or work if it’s not plugged in?
Asked 2 years ago by jackie.
- Answer Jackie - The camera of the VTech RM5764HD has to be plugged in to the AC power at all times to function. You can manually record videos using your Smartphone via the My VTech Baby Pro app. For more details, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
  Answered 2 years ago by VTech Baby Monitors Team
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QuestionI got a monitor that is broken an it has 2 cameras it's made by summer an I would like to connect my phone to the cameras an forget the broken monitor. Is this possible...ty
Asked 2 years ago by Kenny.
- Answer Yes just download the baby pro app on your phone and it will walk you through setting it all up for you
  Answered 2 years ago by Anonymous
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QuestionHow do I make my camera stay on all night? It always turns off I’m the middle of the night and I have to go into the babies room to turn back on.
Asked 2 years ago by Anonymous.
- Answer Hi - The camera of the VTech RM5764HD should stay on at all times as long as it is connected to an AC power. We recommend that you contact our Customer Support at 1-800-222-3111 for troubleshooting and assistance. Our team will help you identify what the issue may be and replace necessary parts under warranty. We are open from 9:00 AM to 4:00 PM, Mondays through Fridays. Thank you, -VTech Support
  Answered 2 years ago by VTech Baby Monitors Team
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QuestionHello, Can I connect a second camera to my parent unit for model VTech RM7764HD Smart Wi-Fi Video Baby Monitor? I bought two sets. Thank you,
Asked 2 years ago by Melissa.
- Answer Melissa - The camera for the VTech RM7766HD is not sold separately. The baby monitor is not expandable and will only work with the devices it came with. Thank you, -VTech Support
  Answered 2 years ago by VTech Baby Monitors Team
  Answer this question

Showing 1-20 of 87 questions

Questions & Answers

VTech - Baby Monitoring System - White

Q: QuestionCan you add a second camera to this

Q: QuestionWhy does my Camera say “Failed to update video quality, please retry” when I select on 1080p resolution? I bought the 1080p to enjoy seeing our baby as clear as we can, not in 720

Q: QuestionWhen someone is home watching my baby can I log into the app on my iPhone from work (another city) and be able to see what’s going on?

Q: QuestionDo u have to have it connected to wifi for it to work

Q: QuestionI have the RM5764-2HD version of this which comes with 2 cameras instead. My parent unit stopped working is there a way to replace only the parent unit or will I have to buy the whole thing again?

Q: QuestionCan the monitor be used while plugged in? I do not want to have to remember to charge it.

Q: QuestionDoes this product detect motion/have an alarm setting when motion is detected? I had one by v tech that did and I need that feature.

Q: QuestionThe parent unit image from the camera is blurry at night. This wasn’t always the case. How to troubleshoot. Also blurry on app.

Q: Questionthis product has the option to vibrate for deaf people

Q: QuestionSo my son likes to play with the baby monitor the parent one and now I can’t find it anywhere🫣 is there a way to page it or something?

Q: QuestionWhere can I buy a 2nd camera but no monitor? I don’t want the monitor.. just the camera.

Q: QuestionIf you record a video on your mobile device, will it notify another user that is using the V Tech app on the mobile device that a video has been recorded? Or on the parent unit?

Q: QuestionHii did the camera supposed to be plugged in or there is a battery that I can charge and I don’t need to plug in???

Q: QuestionTrying to figure out how I can add a second camera to the vtech rm5764 model does it have to be the same model number to add a camera how do I purchase another camera or is there one compatible to add??

Q: QuestionI have the baby camera rm5764 hd..I can't get it to connect to my smart phone. Do I need the monitor in order to do so?

Q: QuestionI bought the 2 camera vtech 5" system. I had both cameras paired with the parent unit (without wifi). My toddler got ahold of the parent unit and unpaired both cameras. Now, I can only pair one camera. There isn't an option to pair a 2nd camera. Why?

Q: Questiondoes the camera record or work if it’s not plugged in?

Q: QuestionI got a monitor that is broken an it has 2 cameras it's made by summer an I would like to connect my phone to the cameras an forget the broken monitor. Is this possible...ty

Q: QuestionHow do I make my camera stay on all night? It always turns off I’m the middle of the night and I have to go into the babies room to turn back on.

Q: QuestionHello, Can I connect a second camera to my parent unit for model VTech RM7764HD Smart Wi-Fi Video Baby Monitor? I bought two sets. Thank you,

QuestionCan you add a second camera to this

QuestionWhy does my Camera say “Failed to update video quality, please retry” when I select on 1080p resolution? I bought the 1080p to enjoy seeing our baby as clear as we can, not in 720

QuestionWhen someone is home watching my baby can I log into the app on my iPhone from work (another city) and be able to see what’s going on?

QuestionDo u have to have it connected to wifi for it to work

QuestionI have the RM5764-2HD version of this which comes with 2 cameras instead. My parent unit stopped working is there a way to replace only the parent unit or will I have to buy the whole thing again?

QuestionCan the monitor be used while plugged in? I do not want to have to remember to charge it.

QuestionDoes this product detect motion/have an alarm setting when motion is detected? I had one by v tech that did and I need that feature.

QuestionThe parent unit image from the camera is blurry at night. This wasn’t always the case. How to troubleshoot. Also blurry on app.

Questionthis product has the option to vibrate for deaf people

QuestionSo my son likes to play with the baby monitor the parent one and now I can’t find it anywhere🫣 is there a way to page it or something?

QuestionWhere can I buy a 2nd camera but no monitor? I don’t want the monitor.. just the camera.

QuestionIf you record a video on your mobile device, will it notify another user that is using the V Tech app on the mobile device that a video has been recorded? Or on the parent unit?

QuestionHii did the camera supposed to be plugged in or there is a battery that I can charge and I don’t need to plug in???

QuestionTrying to figure out how I can add a second camera to the vtech rm5764 model does it have to be the same model number to add a camera how do I purchase another camera or is there one compatible to add??

QuestionI have the baby camera rm5764 hd..I can't get it to connect to my smart phone. Do I need the monitor in order to do so?

QuestionI bought the 2 camera vtech 5" system. I had both cameras paired with the parent unit (without wifi). My toddler got ahold of the parent unit and unpaired both cameras. Now, I can only pair one camera. There isn't an option to pair a 2nd camera. Why?

Questiondoes the camera record or work if it’s not plugged in?

QuestionI got a monitor that is broken an it has 2 cameras it's made by summer an I would like to connect my phone to the cameras an forget the broken monitor. Is this possible...ty

QuestionHow do I make my camera stay on all night? It always turns off I’m the middle of the night and I have to go into the babies room to turn back on.

QuestionHello, Can I connect a second camera to my parent unit for model VTech RM7764HD Smart Wi-Fi Video Baby Monitor? I bought two sets. Thank you,