Hello,
Thank you for your feedback on our Cleartex Ultimat, we are very sorry to hear that your mat has begun to crack after such short use. This polycarbonate mat is exceptionally durable and holds twice the impact strength compared to traditional PVC chair mats. The Floortex Ultimat has been tested to withstand weights up to 250 pounds, which includes both the weight of the chair and user. To avoid the mat from cracking, we recommend only placing your office chair with plastic wheel casters on the mat and no stationary furniture (i.e. desks or chairs with four legs) as this can create pressure points in the mat, which can cause it to crack. This particular mat is only suitable for carpets up to 1/2 inches thick including the carpet underlay, placing the mat on plush pile carpet may lead to cracking as the mat is unable to support its weight.
For a more durable mat, we would recommend upgrading to our Floortex Megamat. This mat is still made from polycarbonate; however, it is thicker than the Ultimat and comes without carpet grippers due to the thickness of the mat. The thickness of the mat also allows for use on all pile carpets without cracking as well as allowing for increased weight capacity (up to 500lbs) and added durability.
If you have any questions, or would like more information on this, please get in touch in our customer service team and we will be happy to help! You can email us at [email protected] or you can call us on 615-208-9697.
Kind regards,
-Eleanor.
