Shopping in the Best Buy Virtual Store
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Shop with an Expert at Best Buy is a convenient way to connect remotely with sales experts over voice, video or chat, from your computer or smartphone. Our Blue Shirts can provide expert recommendations across multiple departments, similar to shopping in a store.
If you’re ready to buy, these online tech experts can even process a sales order, all from the comfort of your home. Not ready to purchase yet? No problem, all sales advice is free of charge. With this virtual store experience, we can even send a recommendation of any products discussed for purchase on your own time.
What is virtual shopping at Best Buy?
Rather than browsing through products on a website by yourself, Best Buy’s virtual store offers the opportunity to connect with our experts via chat, video or voice. Our nearly 40,000-square-foot virtual storefront has ten different departments and visually resembles a physical Best Buy store. Whether you’re looking for the latest big-screen TV, a new laptop or a kitchen appliance, the virtual shop delivers an in-person level of service from the comfort of your home. .
For example, imagine you’re scrolling through the health and wellness pages on our website trying to find the best piece of exercise equipment for your home gym, but you’re unsure which brand or model will offer the most bang for your buck. If only you had the knowledge of a trained fitness expert at your fingertips, right? Well, now you do. Simply start a video chat and shop with an expert who is well-versed in that field.
Considering a basement remodel? Our sales experts can walk you through the latest in home theater audio, big screen TVs and any accessories to create an authentic theater experience in your home. Shopping for the kitchen? Virtual shopping experts can also recommend the latest in kitchen appliances, from ranges and refrigerators to small appliances. We can even schedule complex installations by our professional delivery teams.
If you need a little extra inspiration, feel free to also check out Best Buy’s Product Spotlight. New items are featured all of the time, letting you explore what tech fits the best with your lifestyle, home, workspace and everything in between.
What do I need to shop with an expert?
Whether it’s appliances, computers, home theater, cameras, fitness gear, mobile phones, wearables or car electronics, our virtual shopping experience covers each product area. You can connect with our team of sales experts through Shop with an Expert online or through the Best Buy app on your smartphone.
Through the app, you can shop with an expert by choosing the product category you have your eye on, which is one of the many benefits of having the Best Buy app. Additionally, while browsing Best Buy, you can click on the Blue Shirt icon on the bottom right-hand corner of any product or category page whenever you’d like to live chat with one of our sales experts.
You can even shop with an expert for certain brands. Virtual Best Buy shoppers will be pleased to find experts on top brands, including Apple, Microsoft and Google. So, whether you want more information about the latest laptops or you’re comparing different smartphone models to find features that matter most to you, you can find all the answers you need in the same virtual shopping place.