Skip to content
Main Content

Shop with an expert online for free

Press play to see how it works
Watch how easy it is to connect with
an expert and get advice.
Looking for repair or support?
Visit Product Repair & Support

Pick a category and we'll connect you to an expert

Video
Real advice, screen sharing and live demos
Chat
Get questions answered fast.
Voice
Call 1-888-BEST BUY or request a callback

Experts make it fun to shop from home

Questions? We have answers
Our experts explore products with you. They give advice you can trust.
Convenience at your fingertips
Connecting with us is fast and fun whether you're at home, at the office or traveling.
Simply shop for tech
Wherever you are in the process, our experts are trained to meet your individual needs.

How to get connected with video

Connect with an expert
Desktop or mobile, we have you covered.
Start a conversation
Your device may prompt you for microphone and camera access.
Complete your purchase
Find everything you need? We can set up your order on the call.

Expert advice across categories

Home Theater
See TV and speaker sizes. Get placement recommendations.
Appliances
See appliances live without making a trip to the store.
Computing
Looking for power, gaming PCs, or RAM? Our experts have you covered.

Frequently Asked Questions

Is it free?
Yes! All sales advice is free of charge, whether virtually, in-store or in-home.
Do I need to use my camera?
No, but the option is there if you would like. Experts may offer to share their video for product demonstrations or screen-sharing.
What if I’m not ready to buy?
Our experts can send you a recommendation of any products discussed for purchase on your own time.
Do experts get a commission?
No, you can count on our credible and impartial advice.

Shop with an expert

Choosing what you need with free expert advice and buying guides.

There are many reasons why you might seek out expert advice when shopping for your home. Whether you are working on a specific home project, such as redoing your home fitness center or setting up a home theater, or you just want some advice on what type of laptop to buy, getting an expert's opinion can save you time and money. Plus, you will get the best item that is specific to your personal needs. Maybe you can benefit from an appliance expert for suggestions on a new washer and dryer or you'd like to update your kitchen with the latest refrigerator and range. Computer experts are also available for whatever computer help you might need. Regardless of what you are after, a home expert in any particular field can easily guide you and provide helpful suggestions along the way.

If you are unsure of what exactly you need for the ultimate gaming experience or how to properly set up your Wi-Fi for optimal coverage, you might benefit from checking out a Best Buy buying guide. From microwaves to cell phones and everything in between, there is a buying guide for all of your needs. Buying guides are also perfect for gift ideas, providing helpful information on the hottest action and adventure Nintendo Switch games or even the intricacies of a new coffee maker.

Let the experts make your tech or appliance dreams come true.

Have you ever wondered how to make your home a smart home? Experts at Best Buy can guide you through the best smart home devices you'll need, like smart lighting, speakers, and security systems. Specially trained experts are available around the clock for both message and video chats. You can also schedule a free appointment either virtually, at a Best Buy store of your choice or even in the convenience of you own home.

Whether its health and fitness, car electronics or large and small appliances, everything these days has a technical element to it. More so, technology is constantly evolving and getting better and better. Experts at Best Buy stay on top of the latest tech trends, ready to recommend what they think is best. A tech expert can personally guide you through where to put your new 4K TV and surround sound system, giving you the ultimate home theater experience. They can even suggest what types of stereo receivers go with top rated speakers, letting you equip your car with the best possible sound. You can't go wrong on your next tech purchase with such knowledge and expertise on your side.

Maybe you've always wanted to get that perfect gift for a tech-savvy loved one or perhaps you've been wanting to revamp your house with the latest technical gadgets. Whatever your specific needs are, Best Buy is ready to help make your life easier and your tech or appliance dreams come true.