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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

• Rated 5 out of 5 stars

  Light-weight and versatile!

  • Incentivized
  • Verified Purchaser
  • My Best Buy® Member
  • Owned for 3 weeks

  Loving this new computer- it is light-weight, has a long battery life, a small screen and lots of memory. I like Dell computers in general, and I really recommend this one!

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  Posted 7 months ago by ReneeP

• Rated 5 out of 5 stars

  Responsive and fun laptop!

  • Tech Insider Network Member
  • Top 250 Contributor

  I’m a bit excited to tell you about my first conversation with a laptop. Yup – just had a conversation with Copilot on my new Dell XPS 13 9350 AI + Copilot machine! It started innocently enough with the unboxing – see pictures. Once unboxed and powered on, I begin my new machine setup ritual and updates. After that completed, I launched Copilot to see what this machine could do. To my surprise, I had an interesting conversation with Copilot discussion new features like Windows Studio Effects and more. Yup – weird but interesting. In terms of external design, the XPS 13 AI+ Copilot continues the XPS series tradition of sleek and lightweight builds. Weighing just 2.6 pounds and being only 0.6 inches thick, it's incredibly portable, perfect for those who are constantly on the go. It has a modified keyboard with WIDER keys – which takes a bit of getting used to but works well. The function keys are touch-sensitive pads vs keys, and the moue pad is integrated into the wrist rest and basically invisible. Again this change takes some getting used to – but the overall feel of the keyboard and mouse is very nice! For the guts of the machine, a new Intel Core Ultra 7 Series 2 packs a punch and feels very responsive, 16GB RAM and a 512 GB NVMe, Intel Arc GPU and the Intel AI boost NPU rounds out the main components. See Passmark Performance Test results in pictures. The computer feels snappy and fun to use! This laptop has a Neural Processing Unit – or NPU. I took a screenshot of the activity in the NPU while using Copilot – so you can see that it is used. It will be interesting to see how this affects the daily use of AI within our lives. Windows Studio Effects is a new feature in Windows that takes advantage of the NPU. It will allow you to adjust lighting and apply creative filters for video calls, ensuring you always look your best in virtual meetings. This is perfect for professionals who spend a lot of time in online meetings and need to maintain a polished appearance. To use the feature, you need the latest windows build and HW that supports the features – then go to your camera and play with the settings! Another great feature of this laptop is the high quality display. The FHD+ screen really looks nice and crisp. Test is sharp, colors jump off the page and videos look great! Battery life is another area where the XPS 13 AI+ Copilot excels. Designed to keep you productive for longer periods, it reduces the need for frequent charging, making it ideal for long workdays or travel. Overall, the Dell XPS 13 AI+ Copilot laptop is a remarkable blend of performance, innovation, and portability. It’s a versatile device that caters to both work and play, making it an excellent choice for anyone in need of a reliable and high-performing laptop. I’ve very happy with this and currently in process of making this my main laptop!

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  Posted 8 months ago by TechMatcher

• Rated 4 out of 5 stars

  A Good Portable Laptop but not for Everyone

  • Tech Insider Network Member

  The Dell XPS 13 is a staple for the Dell Brand and continues to redefine portability and performance in a minimal design that's also powerful and that is geared towards work and productivity. This new model comes with an 8 core Intel Core Ultra 7 processor 2.20 GHz, 16GB of memory, and a 512GB SSD, delivering performance in a compact and lightweight laptop. That being said, this laptop might not be for everyone, and I’ll go over what's great and what's not to love. The Dell XPS 13 offers a respectable 13.4-inch FHD+ matte screen display at resolution of 1920 x 1200 resolution, providing sharp, vibrant visuals for any work task or media consumption, along with a 120 Hz refresh rate, which ensures smoother motion, especially noticeable when scrolling pages or moving apps around your desktop, while offering a visually seamless experience without sacrificing battery life. The 500-nit brightness rating is about standard for a laptop in this price range. The screen’s aspect ratio is 16:10 and provides a bit more vertical space, which is particularly good for productivity tasks, like working on documents or browsing large spreadsheets. While not a 1440p or 4K display, the resolution is decent enough for most users. Dell has equipped this XPS 13 model with Windows AI Copilot+, an AI-powered assistant integrated into the operating system. It provides intelligent recommendations, personalized suggestions, and optimization tips that can adapt to your usage patterns, which can improve productivity and efficiency in your daily tasks. For instance, the AI can help by suggesting shortcuts, automating workflows, and assisting with task organization, making it ideal for those who want assistance in streamlining their work. If you are having issues or can’t figure something out with your computer, you can ask it a question like “how do I change the disk partition on my SSD” and it will give you a step by step guide on how to do that and where the apps you need are located. durable and visually appealing. The aluminum finish gives it a nice premium feel. This blend of materials makes it not only durable but also lightweight, making it easy to carry around a huge advantage for the professionals or students on the go. That being said, this design is not for everyone. The aluminum of this laptop is a fingerprint magnet and I recommend having a microfiber cloth to wipe it down if you plan on bringing this laptop into meetings. When it comes to upgradability there is not much you can do with this laptop, in that the RAM is soldered onto the motherboard and there are no DIMM slots for adding more RAM if you want to down the road. The SSD can be upgraded but there is only one slot on the motherboard, so you will have to back everything up on the cloud or an external drive if you plan on increasing the storage. The keys on this laptop are very nice and have a good travel distance and are not too loud when typing. That being said, I found the keyboard to be a bit on the smaller size for a 13in laptop than what I’ve used from other brands in this size. I have slightly bigger hands than the average person and I found it very uncomfortable and somewhat difficult at times typing on the keyboard. In order for my index fingers to be on the “F" and “J” keys, my palms hang over the edge of the laptop, which due to the edges on this laptop make it uncomfortable for long periods of typing. The function keys row are touch-sensitive, which might feel odd to those who are used to physical buttons, but as someone who doesn't use those keys too often is not a deal breaker. Having the media controls, audio controls and brightness being the default is appreciated and if you need to use a function key, just hold the “Fn” key and it will switch to F1-F12. The down side of these keys being touch sensitive is that there is no feedback when pressing them and I wish there was some sort of haptic feedback (like the trackpad) with the touch-sensitive keys to get that tactile response when pressing it. The haptic glass touchpad is kind of hit or miss, offering responsive haptic feedback when clicked, but because it's one piece of glass. It's initially hard to tell where the trackpad starts and stops and it takes some muscle memory to get used to it. The trackpad starts on the left end of the spacebar and goes to about the end of the right “alt” key. I personally wish they just sectioned it off as just one dedicated piece of glass for the track pad. I found it annoying trying to right-click things, in that you have to click the lower right corner of the trackpad and multiple times I would just miss the trackpad all together, forcing myself to just do the 2-finger click to bring the right-click drop down up. If you have big hands or long fingers, I would probably recommend sizing up to the XPS 14 for a more comfortable typing experience. One area of potential contention with XPS 13 is in its port selection. Since Dell decided to go with the minimalistic approach that is the trade off you are willing to accept, with it only having 2x USB-C ports and forgoing a HDMI port, USB-A or a headphone jack. While this does align with the slim and sleek design, it may not meet the needs for those who rely on options with their connectivity without wanting to use a dongle. I was able to use this laptop in my office setup where I have 2x 4K monitors but because of my dock limitations, I was not able to get the 120Hz refresh rate out of my monitors and could only get 60Hz. You could potentially run into this situation as there are only a handful of 4K HDMI 2.1 docks on the market currently. If you want to attach a 4k 120 Hz monitor to this laptop, you will need to get a cable adapter that is a USB-C to HDMI 2.1 or USB-C to Display Port to get those high refresh rates. Pros: Portability and Size: Lightweight and compact, making it ideal for on-the-go. Windows AI Copilot+: Enhanced productivity and optimization through intelligent AI assistance. Display Quality: Bright, sharp screen with a high refresh rate that enhances experience. Premium Build Quality: Durable materials and a high-end finish give the laptop a sophisticated feel. Cons: Limited IO: Lack of traditional ports, including HDMI, USB-A and headphone jack could be a turnoff for some users. Keyboard Layout: On the Smaller size and might be uncomfortable for those bigger hands. Function Keys: Touch sensitive function keys Overall the Dell XPS 13 is a good laptop for those who want a compact design, and portability in their laptops. It has a great screen, powerful performance, and quality build for professionals or students. But those who are on the bigger size might find this laptop to be uncomfortable with its typing experience, and cumbersome when navigating with the trackpad. The Dell XPS 13 does everything it advertises it should do but its design makes it so that it's not made for everyone, so I would recommend trying it out for yourself in person and see if it's right for you before buying it.

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  Posted 9 months ago by Ian L