Curbside Pickup FAQs

It’s important to remember that the size of the package your product comes in is going to be different than the product itself, often including packing material that keeps your tech safe during transit.

For large items, you can find the size of the item on BestBuy.com or our mobile app. It is a good idea to add 3–6 inches to each side or dimension to allow for extra packaging. Be sure to measure your vehicle to ensure that the box(es) will fit in the trunk or your back seat.

To make the pickup process run smoothly, please prepare your vehicle ahead of time by moving car seats forward, folding back seats down, and moving personal items out of the area where you’d like employees to load your product.

In the event that the product doesn’t fit in your vehicle, you may need to come back with a larger vehicle or consider having it shipped to your home. Our employees are unable to assist with removing products from packaging or load items in ways they feel are dangerous.

Yes. Curbside Pickup supports pedestrians and cyclists. When you arrive at the store, go near the entrance and use your smartphone to click on the “How to Check in at Curbside” button in the “Your Order Is Ready for Pickup” confirmation email, click on the link in the “Your Order Is Ready” text message, or click on “Curbside Pickup Instructions” in the Best Buy mobile app. You’ll be prompted to provide information about how we can identify you and where you are located when you check in. You can describe what you’re wearing and where you’re standing, and an employee will be with you shortly. If you do not have a smartphone, see below for alternate instructions.

While we strive to have your order available for pickup as soon as possible, please be sure to wait for the “Your Order Is Ready for Pickup” notification email before leaving for the store, as unexpected delays may occur at times.

We will issue you a receipt either by email or paper, based on your profile preference in your account, or you can verbally tell the employee your preference. If you do not have an account, please tell the employee your preference. For account holders, curbside transactions will be visible via My Account online and in our mobile app, as well.

Yes. Customers can modify Curbside Pickup orders. For example, you may switch to a different store location. However, Curbside Pickup is not available at all stores; so, you’ll need to confirm that Curbside Pickup is available at the store location you’ve selected, by looking for the “Eligible for Best Buy Curbside Pickup” designation when modifying your order. If the store you select does not offer Curbside Pickup, you may switch to our Store Pickup option, but you'll have to come inside the store to pick up your order. You may also modify your order to have it shipped to your home or another address.

You may drive up to pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, select that option during checkout. You’ll be asked to provide the pickup person’s name, email address and phone number. Your designated pickup person will be asked for the 4-digit code that is generated when checking in upon arrival to the pickup location. An ID may be requested upon pickup. Only you — or the person you’ve told us will pick up your order — can pick up your items. To change the person picking up your order, go to your order details and select Make Changes.

Yes. You may cancel at any time. We’ll hold your Curbside Pickup items at the store for 5 days. If you don’t pick up your items by then, we’ll cancel the order and refund your method of payment.

Like any other Best Buy order, Curbside Pickup orders may be returned to the store, and are subject to the terms and conditions of our Return & Exchange Promise.

Go to BestBuy.com/Stores and look up your store's hours. Bring your products back with proof of purchase and ID to the customer service desk inside the store.

We strive to have orders ready in an hour. If it has been over an hour since your order was placed, start by checking your junk mail folders. If there is no email, log in to BestBuy.com or our mobile app to check order status.

Employees will ask for proof of identity using numerous methods. They will rely on verbal or visual methods, so no exchange of cards or devices will be needed. Please have your ID, order confirmation receipt, and credit card with you.

This will vary by store. When you arrive, look for signage with instructions. Park in a designated space for Curbside Pickup.

We do not take appointments. Our offerings have been designed to allow the customer to arrive when it’s most convenient for them. Simply ensure you have received an email or text notification, or have checked the order status on BestBuy.com or within our mobile app to ensure your item is ready. Also, make sure to check store hours at BestBuy.com/Stores before visiting a store.

To keep employees and our customers safe, our employees will not be able to show you how to use your device while at curbside. If you have Best Buy Totaltech™, you can chat with your Best Buy Totaltech experts through your member dashboard, or call 1-888-BEST BUY (1-888-237-8289). Additional information is also available on BestBuy.com and the manufacturer’s website. 

The speed of your item delivery at curbside depends on several factors including when you checked in, how many items you ordered, their size and weight, their popularity, traffic at the store before you arrived, and staffing at the store. If you have checked in with the blue “I’m at the store” button on the app, web or through your email confirmation and haven’t been acknowledged by an employee within 10 minutes, click the “I’m at the store” button again to resend the alert. 

Not always, so check your notification email carefully, and consider waiting for notifications on ALL items prior to going to the store. We will send notifications that items are available for pickup as they become available. You will have the opportunity to extend your pickup window if another item is going to arrive later.

When you receive the notification email or click on the web link in the text notification that the order is ready for pickup, click on the yellow “How to Check in at Curbside” button. Or, in our Best Buy mobile app, click on “Curbside Pickup Instructions.” There, you’ll find a section that says “Help us get your items to you,” and it has a text box where you can enter the spot number where you are parked, information about the vehicle, or other information to help employees find you. Then click the blue button that says “I am at the store”; this alerts employees in the store that you have arrived.  

If you are unable to check in, this may be because your store has temporarily turned off the curbside option, due to a system outage, weather event, or other reason. You can still pick up your item(s) in store.

Contactless Curbside Pickup is set up so the customer shouldn’t have to get out of the vehicle. When approaching your vehicle, employees will keep a safe distance and will not ask you to hand your ID or phone to them. Yes, rolling down your window will allow them to hear you better. Employees will either verbally ask for information or look at it from a distance. When checking in with the app upon arrival, you can choose where you'd like your items placed inside your vehicle. To keep this process smooth, please prepare your vehicle ahead of time. If you must exit the vehicle to open a back window or trunk, please do so before an employee has approached your vehicle.

If you see employees outside and can get their attention by waving or speaking to them, you can check in with them. Otherwise, be prepared to call or enter the store to inform them of your arrival.

Please let us know when you arrive at the store by responding to the SMS text message, email or mobile app link you received when you placed your order. At that point, a Blue Shirt will bring your order to your car.

Go back into your email, to BestBuy.com or our mobile app to hit the “I’m at the store” button again. You can also call or enter the store to inform employees of your arrival.

Not necessarily. Your order in line depends on several factors including when you checked in, how many items you ordered, their size and weight, and staffing at the store.

No, you will not be turned away. If you have been notified that your order is ready, once you arrive at the store, make sure to click on the yellow “How to Check in at Curbside” button. Or, in our Best Buy mobile app, click on “Curbside Pickup Instructions.” There, you’ll find a section that says “Help us get your items to you” with a text box where you can enter the spot number where you are parked, information about the vehicle, or other information to help employees find you. Then click the blue button that says “I am at the store”; this alerts employees in the store that you have arrived. The store will get a notification and an employee will be able to serve you. 

For larger items, our employees will work together to load the item in your vehicle. We may ask you to adjust seats to make more room in the back seat or trunk, otherwise please remain in your vehicle to maintain social distancing standards. To ensure the pickup process goes smoothly, please prepare your vehicle ahead of time by moving car seats forward, folding back seats down, and moving personal items out of the area where you’d like employees to load your product.