Questions & Answers

Q: QuestionDoes the one year protection plan cover accidental spills on the keyboard or any part of the laptop? If so, would the laptop be repaired at no additional charge?

Asked 4 years ago by JuneJune.

Q: Questionhello previously I sent my laptop to repair the speakers were damaged and they repaired it but after only a week the speakers were damaged again .... I contacted Microsoft and they tried but could not do anything the speaker system is totally damage

Asked 4 years ago by Martha.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionI just purchased the 3 year accidental plan and a new laptop. Info is slim on what it covers. Where can I find detailed information on what it covers

Asked 4 years ago by Rainy.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionI just purchased a Levino laptop from the online warehouse because the store was out of them. The sales person said the geek squad would transfer data from my “dead” laptop to the new one if I got the 1 yr subscription. How do I schedule the transfer?

Asked 4 years ago by QualityInk.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Thanks for your question! In order to schedule the transfer, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy or call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have the 3 year plan on my ASUS ROG gaming laptop. It has been running extremely hot, then everything will lock up, shut down and not turn on for about 45-60 minutes. It happens regularly and it's getting worse. Can I replace it with another laptop?

Asked 4 years ago by Replacement.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionHow do I install the the free Webroot???

Asked 4 years ago by chuck.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionI have two fire tablets 8th gen both screens cracked I do have the Geek Squad accidental protection for one year is this covered.

Asked 4 years ago by Queenbee.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Definitely take it in and let them look at it. My daughter's computer had a cracked screen and they are replacing the screen-no charge!

  Answered 4 years ago by Lileo

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs geek squad services included, i bought a gaming pc recently with the 3 year plan and its been crashing a lot wondering if bringing it in for them to fix it is included.

Asked 4 years ago by Ban999.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionI don't want this coverage. Can you please put my funds back on my card ASAP please

Asked 4 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for reaching out about this. We can definitely look into it for you. To get started, we do ask that you give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy monitor fell and the screen broke. Is this covered by my geek squad replacement plan?

Asked 4 years ago by DiegoM.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hey there. Thank you for reaching out about this! I'm sorry to hear about your monitor! It happens to the best of us, unfortunately. At this time, the Geek Squad Protection does not cover accidental damage. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy surface go purchased just under 2 years ago keeps glitching and crashing randomly. It was factory reset and still keeps doing it. Is this covered under my 2 year accidental coverage?

Asked 4 years ago by Nikki.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hi Nikki. Thank you for your question!! I'm sorry to hear your Surface is having some issues. It absolutely could be if there is a hardware defect. I'd recommend setting up an appointment for Geek Squad for us to take a look. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. We look forward to seeing you!

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI had gotten a msi about a year ago and got a 3 yr adh not knowing storage was very low and the gameplay only work right when connected to the charger i was wondering if the 3 yr adh covers the return or exchange policy as well?

Asked 4 years ago by Ag007.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for reaching out about this! The accidental Geek Squad Protection plan cannot initiate a return/exchange. It sounds like we may be able to upgrade the storage and adjust power settings to boost the gameplay. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI purchased a 1 year for $144.99 but see it is also available for $99 - is there any difference between the two? I would obviously prefer to pay the lower price!

Asked 4 years ago by Kat.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi Kat! Thanks for your question and sorry for the slow response! More than likely, you're seeing a different unit at a different price point. The Geek Squad Protection goes off of the price for the product. We'd like to hear more and see if we can clarify it further for you. Please let us know if you still need help.

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes a 2 year protection from Geek Squad protects If you get a virus

Asked 4 years ago by Lp.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for your question! The Geek Squad Protection covers you more for the hardware aspect, such as drops, spills or defects. In this case, it would not cover you for viruses or thorough support. However, we'd be more than happy to take a look at the computer at our Geek Squad to get started and see what can be done. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I don't file a claim can I get a prorated refund of some sorts at the end of the plans time .?

Asked 4 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this and sorry for the slow response! At this time, we don't offer a prorated refund for the time not used with the Geek Squad Protection. We greatly appreciate this feedback and will do our best to utilize it. If you have any other questions, please let us know!

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo the 3yr accidental plan include, technical support? For example my computer would not come on right away, I thought it was something wrong with the hard ward; however it was just a matter of letting updates run and cleaning up some of my files.

Asked 4 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for reaching out about this! Technically, the 3 Year Geek Squad Protection plan does not cover the support side of it. A few years ago, we split up our all-encompassing plan into two options (a support plan and hardware protection plans). We'd still be happy to look at the computer in a free appointment and can sometimes fix an issue within that. I hope this helps. If you have anymore questions, please let us know!

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use mouse with this? Thank you

Asked 4 years ago by Mouse.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I USE A MOUSE SO YES

  Answered 4 years ago by MYHPALLINONEVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have an accident protection plan. My screen cracked on my laptop within one year. Can I get a replacement laptop?

Asked 4 years ago by Protection20.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for reaching out to us about this! I'm sorry to hear about the laptop!! We would definitely like to see it and start from there. Generally, we'll try and repair it first and if it's so far gone, then we move into replacement. Either way, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionmy laptop will not turn on after a power outage. does 1 year accidental cover that.

Asked 4 years ago by deb.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi Deb. Thanks for reaching out to us about this and sorry about the slow response. Your 1 Year Geek Squad Protection will cover a power surge on your laptop. We'd be happy to look at it for you. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf my laptop is older than 3 years and the damage is fixable will geek squad fix it? Or does the laptop have to be less than 3 years old?

Asked 4 years ago by Kiki.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi Kiki. Thank you for your great question! During the Geek Squad Protection period, the protection will fully cover the product for the repairs. Once it's outside, it's more than likely a "pay out of pocket" scenario. I hope this helps. If you have any specific questions on a potential repair, we'd recommend connecting with your local Best Buy's Geek Squad. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question