Questions & Answers

Q: QuestionCan I get a refund if the VR product is not available for replacement?

• A:Answer If a replacement VR product is unavailable, you will be reimbursed.

Q: QuestionDoes the plan cover accidental damage to the VR product?

• A:Answer This plan will replace your product if it stops working properly.

Q: QuestionWhat is the plan's term length?

• A:Answer The term length of the plan is 24 months.

Q: QuestionWhat happens if the VR product fails due to an issue not covered by the manufacturer?

• A:Answer If your VR product fails due to an issue not covered by the manufacturer, Geek Squad will replace the product or reimburse you if a replacement is unavailable.

Q: QuestionIf my product is replaced under this warranty before the end of the 2-year mark, does that fulfill the warranty or am I still protected until the end of the two years?

Asked 4 years ago by Javi.

• A:Answer No, unfortunately, the warranty will only cover you up until the time that you use it after which it is terminated. I had that same idea, but when I have my Oculus Rift replaced my warranty was terminated, and I had to buy another. Which didn't bother me because the item was far above the cost of the 2 warranties combined.

  Answered 4 years ago by Robfav

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Q: QuestionAloha, My Oculus Quest Right Controller's round part is split in half. I am ready to get it replaced. Also, I have the 2-year Accidental Geek Squad Product Replacement. Please advise on what the next steps will be. Mahalo, Noland”

Asked 4 years ago by NMags.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer Take your Oculus to the nearest Best Buy and get a replacement system for free. If you have the Accidental Product Replacement warranty still available.

  Answered 4 years ago by Shizzil

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Q: QuestionCan i getthe oculus 3 with mt best buy oculus 2 warranty and pay the difference?

Asked 1 year ago by Jay.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer Microwave it

  Answered 1 year ago by Anonymous

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Q: QuestionHow much would it cost if I wanted to fix my oculus quest 2

Asked 1 year ago by J.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer If you purchased it at Best Buy and If it's under warranty it will not cost you anything. You take it in to the store, and they replace it for you. they DO NOT repair them at all..

  Answered 1 year ago by BernadetteP

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Q: QuestionMy daughter broke her Quest 2 right controller bought at best buy with full warranty, What is the next step

Asked 3 years ago by Phil.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer Just take everything back with receipt if its under warranty.. best buy should swap it out for new..

  Answered 2 years ago by Oldmandadbro88Verified Purchase

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Q: QuestionIf one of my lens' is scratched, will this warranty program cover it and give me a replacement?

Asked 4 years ago by Mikey.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer If you purchased this plan it should cover the lens because it covers accidental breakage which that’s also damage. But I would also recommend purchasing the lens protection rings and covers to protect your lens.

  Answered 4 years ago by Coverage

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Q: QuestionHow much does it cost to repair my son's right VR controller sensor.

Asked 10 months ago by Amanda.

• A:Answer With the 2 year protection, they will just replace the system. They do not repair the controllers.. I went today for my own controller..

  Answered 5 months ago by Shak

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Q: QuestionHow long does it take for a oculus controller to get repaired?

Asked 2 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer You have to bring the entire game and they’ll replace the whole game if you paid for geek squad protection no questions asked

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan I still get warranty on my quest 2 even if I didn’t buy it from Best Buy?

Asked 3 years ago by Harrythemoth180.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer No, you can not it is only allowed if you bought it from best buy sorry

  Answered 3 years ago by Gonzo

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Q: QuestionIf you have to replace your oculus quest 2 with the accidental replacement warranty how much will that cost?

Asked 4 years ago by quester.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer Once you paid for the warranty everything that comes with it is free of charge so if it breaks you can just get a new one.

  Answered 4 years ago by Carlos

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Q: QuestionI bought Quest 3 in november. I want to buy another one for companion to play. Is there a cheaper way to cover both under one contract.

Asked 1 month ago by coursbo.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

Q: Questioncan the geek squad help with quest 2 broken battery

Asked 3 months ago by face.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

Q: Questionwill the warranty cover theft

Asked 5 months ago by Jose.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer Not Sure... I am going to say probably not. However, Look at your Geek Deal. You just never know until you ask.

  Answered 4 months ago by coursboVerified Purchase

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Q: QuestionDoes this cover for lost frames ?

Asked 7 months ago by Mariana.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer No

  Answered 7 months ago by Mulder

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Q: QuestionI have an oculus two and one of the controllers broke a chunk off of it, and the buttons don’t work and the strap is messed up on headset. Is that covered under my accidental replacement coverage?

Asked 8 months ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer It sounds like to me that’s not accidental. It sounds like you’re not being cautious enough with an expensive item like that. so based on your question, I would have to say no

  Answered 7 months ago by Mulder

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Q: QuestionMy son left his oculus on the back of my truck and it fell off while we were driving I was able to get it but it broke I have insurance on it will they cover it?

Asked 9 months ago by 559.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer Yes. My son dropped his Oculus and it broke while playing on it. We also had insurance. We took it in and had it looked at. They were not able to fix it, but they did refund me the full amount and I was able to purchase another one for him, with more storage. He was super happy.

  Answered 3 months ago by Monique

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