Questions & Answers

Q: QuestionMy Nintendo switch was bought at best buy, its out of warranty. DO you guys fix Nintendo switches or not. I am confused as i talked to customer service over the phone and they said you guys would but when i brought it i got denied.

Asked 11 months ago by Amerikaner.

• A:Answer It does not cover only if you purchase warranty protection

  Answered 9 months ago by YolandaVVerified Purchase

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Q: QuestionI have a nintendo switch that is only a few month old and the right joy con is not working & the screen has black shadows. I was told that none of it was covered under this protection plan and that I had to buy new joy cons. Does that sounds right?

Asked 11 months ago by Erika.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDo you guys fix nintendo’s it has a crack and won’t turn on

Asked 1 year ago by meg.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDo you guys replace the joysticks on lites? Its not broken or anything the white part just came off and now they're really uncomfortable to use.

Asked 1 year ago by Destiny.

• A:Answer No

  Answered 1 month ago by Anonymous

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Q: QuestionHow much would it be to get a Nintendo switch that has water damage fixed?

Asked 1 year ago by Eme.

• A:Answer Free If you purchased the geek squad protection plan.

  Answered 1 year ago by GonzaloV

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Q: QuestionDo I need the actual hard copy for the protection plan along with receip? I only have the email receipt with cost of switch and 2 yr plan

Asked 1 year ago by Angel2kayli.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer They should be able to look it up with your phone number or the order number. They have a great tracking system.

  Answered 1 year ago by Klp2999

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Q: QuestionIf a charger adapter goes out, can I get it replaced with this plan?

Asked 1 year ago by AmandaG.

Q: QuestionDo you guys fix Nintendo switch pro controller's even if it wasn't purchased from best buy, if so how much would it cost?

Asked 1 year ago by Jerry.

Q: QuestionHey there, I was wondering if the geek squad protection plan covers stick drift for controllers? Specifically the "Xbox Elite Wireless Controller Series 2". Only issue is I didn't buy it from best buy which is why I'm writing this.

Asked 1 year ago by Nameless.

• A:Answer Idk if they fix that. When I brought my controller for a drift issue they replaced the elite controller.

  Answered 1 year ago by Anonymous

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Q: QuestionIf I don’t have protection and my Nintendo switch is water damage can you repair it or replace it.

Asked 1 year ago by Anonymous.

Q: QuestionIf I have a problem with my switch, can I replace it with a different switch color and pay the difference? Or am I stuck with the same color even if I have the warranty?

Asked 1 year ago by Ivanforeva.

Q: QuestionHow much would it be to repair my Nintendo switch screen if I don’t have any protections on it or warranty?

Asked 1 year ago by Dylan.

Q: QuestionWhat if on of my Joycons are not working can I bring it in or no

Asked 2 years ago by Gabby.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionIs there a deductible for the accidental protection plan on a Nintendo switch? What is the range of deductibles?

Asked 2 years ago by Rature.

Q: QuestionHow much is the deductible for a PS5 Dualsense controller replacement and how many times can it be replaced within a 2 year period?

Asked 2 years ago by Chris.

Q: QuestionWill Best Buy repair a Nintendo Switch Fan? The console itself runs fine except after using it for like 15 minutes the fan makes a very annoying noise, which I also can't imagine is good for the system. If you do, can you give an estimation of the price?

Asked 2 years ago by Nik.

Q: QuestionThe Rocketfish (Model: RF-NSDKHU, SKU:6405324) Nintendo Switch dock bricked my Switch. My Switch will not hold a charge, display the games on the TV or turn on. Will Best Buy cover the repairs?

Asked 2 years ago by NKDavis.

Q: QuestionDo you guys do Nintendo switch rail replacement? My left joy con disconnects when it’s moved to a certain place and also how much will it cost

Asked 2 years ago by ASPECT172.

Q: QuestionHow much would it cost to get a screen replacement? my switchs screen is very scratched up

Asked 2 years ago by Angela.

Q: QuestionDo you repair Elite Series 2 controllers?

Asked 2 years ago by Abe.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection