Questions & Answers

Q: QuestionIs this warranty transferrable if computer is given or sold to someone else?

Asked 2 years ago by Anonymous.

• A:Answer yes you have to call the 800 433 5778 number to geeksquad

  Answered 1 year ago by DREAPER

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Q: QuestionMy granddaughter’s PC was stolen. Is it possible to trace the PC and disable it from working? Thank you!

Asked 2 years ago by Lizzy1.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer No, sorry...

  Answered 1 year ago by Marky

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Q: QuestionWhat does this insurance cover? My computer was fine and all of a sudden it won't start, will this be covered by the insurance or do i have to pay extra for the repair?

Asked 2 years ago by Jessa.

Q: QuestionWould this warranty help cover cleaning for the PC? I want to clean mine but I’m unsure how to approach it without damaging it.

Asked 3 years ago by TheOne.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I would call the Geek Squad directly with your question. I've not had to do that yet.

  Answered 2 years ago by SoSo

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Q: QuestionHow do I cancel a Geek Squad Protection plan so it doesn't automatically renew?

Asked 3 years ago by MonitorHelper.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I wasn't aware it renewed. If I were you, I would call the Geek Squad for verification.

  Answered 2 years ago by SoSo

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Q: QuestionMy CyberPC is having issues with the GPU running hot. With it still being under protection will they replace the card for free? It is a AMD 5700XT

Asked 3 years ago by 0athy.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer For the best information I would call The Geek Squad asnd ask the question directly. I'm sure they would, but just to be safe.

  Answered 2 years ago by SoSo

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Q: QuestionDoes this warranty cover a fan that's going out?

Asked 3 years ago by Temp038.

• A:Answer I'm not sure which warranty you are talking about. But my fan was broken, and I had to go through the process of sending it to Dell and waiting a bit to get it back, nothing major, customer service was excellent; It didn't cost me a dime! They even sent me the packaging, labels and all. If you are talking about the Best Buy / Geek Squad warranty, my understanding is they too cover everything...

  Answered 3 years ago by JoGee715Verified Purchase

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Q: QuestionI have the protection plan on my computer tower that came with the keyboard and mouse. Does the coverage cover the keyboard? My keyboard is no longer working.

Asked 3 years ago by CWilli.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer It should, go to bestbuy and find out, that is bullcrap

  Answered 3 years ago by Aeyth

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Q: Questiondoes this protection cover thermal throting temp. appears my cpu is starting to over-heat looks like I need liquid cooler

Asked 3 years ago by BroBro.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer do not get a liquid cooler, get a noctua d-h15 The cooler master that comes with it is CRAP everybody hates it, my advice is to buy it, but the prot plan doesnt come with anything of the crappy cooler since thats just how it comes with

  Answered 3 years ago by Aeyth

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Q: Questionbought a comp with acedent pro from geek sqaud does it cover unknown issues with usb and wifi/blue tooth

Asked 3 years ago by whocares616.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer label it as defective and just get a replacement instead of repair

  Answered 3 years ago by Aeyth

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Q: QuestionDoes the accident protection plan cover a broken glass case/cover for a gaming PC?

Asked 3 years ago by Miki.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer typically yes it does because that is considered accidental.

  Answered 3 years ago by Movieman

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Q: QuestionI bought a desktop computer it obviously has a 1 year warranty, if I get the protection plan does it take effect after the one year warrantee period? or from the time of purchase? Can I get the plan prior to delivery?

Asked 3 years ago by BrickHouse.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes my Product Protection Plan include virus removal?

Asked 3 years ago by JohnLWright.

• A:Answer Yes

  Answered 3 years ago by Onisty

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Q: QuestionDoes this protection include help transferring files from my old HP to my NEW HP? How do I get that help???

Asked 3 years ago by LeapYearBaby.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer yes just call geek squad

  Answered 3 years ago by butch31221Verified Purchase

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Q: QuestionHow do I transfer old files to my new computer? I would like to recycle the old monitor, keyboard and computer, can I bring them to you?

Asked 3 years ago by Betty.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I recommend using a CD or DVD and keep your personal data/files on it and not on your hard drive. Most computers include a keyboard and mouse with a new desktop purchase.

  Answered 2 years ago by Popeye

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Q: QuestionHi. Is my new Lenovo IdeaCenter A340-22IGM 21.5" Touch-Screen All-In-One compatible with any anti-virus protection? Last time I bought a Lenovo (4 years ago) it seemed my anti-virus protection at the time was not compatible with that computer.

Asked 4 years ago by Peter.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes this service include having the computer set up at my office by geek squad?

Asked 4 years ago by Anonymous.

• A:Answer Not sure, probably not. Service there is terrible, would not expect anything.

  Answered 4 years ago by vesampa

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Q: QuestionI would lie to cancel 1 year accidental protection place some time in Dec 2020, because that was never received

Asked 4 years ago by David.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Good Luck!! You will need lots of luck dealing with customer "care" that doesn't care a thing about customers.

  Answered 4 years ago by vesampa

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Q: QuestionYes I bought another computer from you today and when I took it over to geek squad to have my web root added to this one they were going to charge my 40 dollars to add it on but when they put it on my laptop they didn’t charge me. WOW $40 really

Asked 4 years ago by DrBones.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer It should be free.

  Answered 4 years ago by Whino

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Q: QuestionMy camera quit working on my computer. It quit after I connected a second monitor. Coincidence maybe but not sure. Suggestions?

Asked 4 years ago by Jake.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection