Questions & Answers

Name: 2-Year Accidental Geek Squad Protection
Brand: Geek Squad®
SKU: 6291238
Price: 119.99 USD
Availability: InStock
Rating: 4.3 (2381 reviews)

2-Year Accidental Geek Squad Protection

SKU:: 6291238

User rating, 4.3 out of 5 stars with 2381 reviews.

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Page Showing 1-20 of 58 questions

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QuestionWhat type of damage does this protection cover?
- Answer This protection covers accidental damage.
This question and answer was generated by AI based on customer and product data.
QuestionWhat happens if my phone is damaged within the protection plan period?
- Answer Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.
This question and answer was generated by AI based on customer and product data.
QuestionIf my phone drops and cracks, is there a co-pay or deductible to have fixed?
Asked 4 years ago by Wax.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer YES!! They charged me $75 copay for a phone that cost almost $400 and I only had a month...
  Answered 4 years ago by Stylus2021
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QuestionI purchased the Geek Squad protection plan on 3 laptops. I was told at purchase it was a *No Questions Asked" policy. Unfortunately 2 got damaged after a flight as if something heavy was set on them. Geek Squad was not there for my family! Why?
Asked 3 years ago by Angry1.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer Because they don't care, once they have your money and subscription, they drop all niceties and expect you to smile about it.
  Answered 3 years ago by Sonysucks
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QuestionHow do I upgrade to lost or stolen?
Asked 4 years ago by arkbrown.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer Well depending on what products you buy, you may not be able to. I was told I could in store when I purchased my new Note 20 Ultra and then when I called Geek Squad, they said I was told wrong information and that I don't have that option. Not very happy about it. Unlike Samsung and most cell phone carriers, Geek Squad is the only one I know of that promises that option but then tells you after your purchase that it's not available. Sorry to be the one to break the bad news. Hopefully they can change that in the future.
  Answered 4 years ago by Note20UltraCase
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QuestionHow long does it take to repair a cracked screen on a samsung galaxy s20 plus
Asked 4 years ago by Jessica.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer They won't fix it right now as there aren't samsung repairs in store. However, they won't tell you this until you're at your appointment. Even if you have geeksquad you'll have to pay $200 for a refurb replacement, and they won't give you a full refund on geeksquad despite not letting you use it. Your best bet is your manufacturer warranty. Happened to me and they kept almost $70 of my geeksquad warranty money for absolutely nothing. They just want your money : /
  Answered 4 years ago by Zir0
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QuestionCan I update my 1-year Geek Squad Protection Plan to a 2-year plan after I've already bought the 1-year one?
Asked 4 years ago by Makenzie.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- Answer No I asked the question when purchasing the year warranty on 03/01/2021
  Answered 4 years ago by Dueces
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QuestionDo you have to get the accidental plan when purchasing, can you get after like to a certain time frame after purchasing the item like 14 days or 30 days to decide to get the accidental plan.
Asked 4 years ago by Ann.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer Hi Ann. Thanks for your great question. Depending on your Best Buy rewards status, you may have anywhere from 14-45 days to add that protection plan. To see if it's possible, we'd recommend getting in contact with your local Best Buy to see if it's an option. You can find information about your local store at www.bestbuy.com/storelocator.
  Answered 4 years ago by GeekSquadSupport
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QuestionDoes the plan cover problems with the battery? I bought a 2020 Motorola Moto G smartphone from Best Buy in November 2020 and now the phone's battery won't take a charge plus it's gotten larger and I didn't purchase a plan in November 2020.
Asked 2 years ago by StevoB.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer I purchased the same phone around the same time and haven't had a batter problem yet so I'm thinking maybe yours is not set up to conserve your battery. I'm thinking the Geek Squad should be able to cover on this but it's worth contacting them.
  Answered 2 years ago by DoodleBug
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QuestionIs there any difference between the monthly basic protection and the 2-year basic protection? Are the copays and coverage the same?
Asked 3 years ago by Nick.
This question was asked about the related product: Monthly Accidental Geek Squad Protection
- Answer I found the 2 year plan cheaper when I got it. I just found out they did not cover what they said they would cover . Was not happy with the product.
  Answered 3 years ago by Bill
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QuestionDoes this plan cover lost or stolen devices?
Asked 4 years ago by BigAl.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer Thanks for your question! The Accidental Geek Squad Protection does not cover a lost or stolen device. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
  Answered 4 years ago by GeekSquadSupport
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QuestionIf my phone is replaced is the phone new or refurbished
Asked 3 years ago by Gaby.
This question was asked about the related product: Monthly Accidental Geek Squad Protection
- Answer I was able to get a money-back for my broken phone and bought the same phone back
  Answered 3 years ago by sam77
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QuestionHow much per month is the 1 year plan
Asked 3 years ago by Anonymous.
This question was asked about the related product: Monthly Complete Geek Squad Protection
- Answer $12 @ month. And worth every penny.
  Answered 3 years ago by WoFun
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QuestionI bought a Motorola G cell phone in 2020 .When I was in hospital, not to my usual self I picked up cell & dropped it a few times by accident . The screen is all colors. How much would it cost to fix it?
Asked 1 month ago by HangingDreamCatchers.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
Answer This Question
QuestionHow do I join
Asked 11 months ago by TM.
This question was asked about the related product: Monthly Complete Geek Squad Protection
- Answer You buy a warranty
  Answered 4 months ago by DerickG
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Questionafter loving my Galaxy s21 My husband bought Zflip 2and had the same trouble with screen in the middle, replace screen and same issues. I got z flip 4 and 1 yr later problem w hinge and screen in the middle. Lie to get u to buy gsp 2yr & don't cover it
Asked 1 year ago by FooledAgainNeverLearn.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer It depends on the coverage u buy and what u did to damage it certain scenarios wont cover it like water damage or if it was broken intentionally. Voids warranty at least one of the many ways to void it.
  Answered 4 months ago by DerickG
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QuestionIf i purchase a phone from somewhere else, such as another retailer or directly from the manufacturer, can i still Get Geek Squad’s with the new phone ?
Asked 1 year ago by Anonymous.
This question was asked about the related product: Monthly Accidental Geek Squad Protection
- Answer Do not. Stay away from add ons and extra fees. They will assess holds on your accounts, charge fees that cost more then the warranty. Use anyone else
  Answered 6 months ago by TroyC
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QuestionHow do I cancel Geek Squad Protection Plan
Asked 1 year ago by Anonymous.
This question was asked about the related product: Monthly Accidental Geek Squad Protection
- Answer You probably have to pay a fee to cancel. Best buy is a rip off
  Answered 6 months ago by TroyC
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QuestionI recently purchased 1 year accidental geek squad protection on a Motorola Moto G Play 2023 32GB Model #PAVA0005US SKU 6525883. This week my son with the phone. The front screen is smashed, What do I do to get it repaired?
Asked 1 year ago by Hep.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- Answer If within warranty bring to store and be prepared to have a 100.00, & another $500.00 hold charged to your account. No tracking or signature required for delivery, but you are charged if original phone is not returned in 15 days. Again with no tracking or signature required for delivery. It could end up anywhere and you will be charged extra fees.
  Answered 6 months ago by TroyC
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QuestionI was not contacted about my protection plan 2 years running out in Sept. Is there anyway to extend the plan now? Thank you
Asked 1 year ago by TheChef.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer If you did use it it would Cost you an additional 100.00 and a hold for the value of the phone $500. It takes 15 days for them to add the fee. No tracking or signature required. Stay away from bestbuy
  Answered 6 months ago by TroyC
  Answer this question

Showing 1-20 of 58 questions

Questions & Answers

2-Year Accidental Geek Squad Protection

Q: QuestionWhat type of damage does this protection cover?

Q: QuestionWhat happens if my phone is damaged within the protection plan period?

Q: QuestionIf my phone drops and cracks, is there a co-pay or deductible to have fixed?

Q: QuestionI purchased the Geek Squad protection plan on 3 laptops. I was told at purchase it was a *No Questions Asked" policy. Unfortunately 2 got damaged after a flight as if something heavy was set on them. Geek Squad was not there for my family! Why?

Q: QuestionHow do I upgrade to lost or stolen?

Q: QuestionHow long does it take to repair a cracked screen on a samsung galaxy s20 plus

Q: QuestionCan I update my 1-year Geek Squad Protection Plan to a 2-year plan after I've already bought the 1-year one?

Q: QuestionDo you have to get the accidental plan when purchasing, can you get after like to a certain time frame after purchasing the item like 14 days or 30 days to decide to get the accidental plan.

Q: QuestionDoes the plan cover problems with the battery? I bought a 2020 Motorola Moto G smartphone from Best Buy in November 2020 and now the phone's battery won't take a charge plus it's gotten larger and I didn't purchase a plan in November 2020.

Q: QuestionIs there any difference between the monthly basic protection and the 2-year basic protection? Are the copays and coverage the same?

Q: QuestionDoes this plan cover lost or stolen devices?

Q: QuestionIf my phone is replaced is the phone new or refurbished

Q: QuestionHow much per month is the 1 year plan

Q: QuestionI bought a Motorola G cell phone in 2020 .When I was in hospital, not to my usual self I picked up cell & dropped it a few times by accident . The screen is all colors. How much would it cost to fix it?

Q: QuestionHow do I join

Q: Questionafter loving my Galaxy s21 My husband bought Zflip 2and had the same trouble with screen in the middle, replace screen and same issues. I got z flip 4 and 1 yr later problem w hinge and screen in the middle. Lie to get u to buy gsp 2yr & don't cover it

Q: QuestionIf i purchase a phone from somewhere else, such as another retailer or directly from the manufacturer, can i still Get Geek Squad’s with the new phone ?

Q: QuestionHow do I cancel Geek Squad Protection Plan

Q: QuestionI recently purchased 1 year accidental geek squad protection on a Motorola Moto G Play 2023 32GB Model #PAVA0005US SKU 6525883. This week my son with the phone. The front screen is smashed, What do I do to get it repaired?

Q: QuestionI was not contacted about my protection plan 2 years running out in Sept. Is there anyway to extend the plan now? Thank you

Most-viewed items

QuestionWhat type of damage does this protection cover?

QuestionWhat happens if my phone is damaged within the protection plan period?

QuestionIf my phone drops and cracks, is there a co-pay or deductible to have fixed?

QuestionI purchased the Geek Squad protection plan on 3 laptops. I was told at purchase it was a *No Questions Asked" policy. Unfortunately 2 got damaged after a flight as if something heavy was set on them. Geek Squad was not there for my family! Why?

QuestionHow do I upgrade to lost or stolen?

QuestionHow long does it take to repair a cracked screen on a samsung galaxy s20 plus

QuestionCan I update my 1-year Geek Squad Protection Plan to a 2-year plan after I've already bought the 1-year one?

QuestionDo you have to get the accidental plan when purchasing, can you get after like to a certain time frame after purchasing the item like 14 days or 30 days to decide to get the accidental plan.

QuestionDoes the plan cover problems with the battery? I bought a 2020 Motorola Moto G smartphone from Best Buy in November 2020 and now the phone's battery won't take a charge plus it's gotten larger and I didn't purchase a plan in November 2020.

QuestionIs there any difference between the monthly basic protection and the 2-year basic protection? Are the copays and coverage the same?

QuestionDoes this plan cover lost or stolen devices?

QuestionIf my phone is replaced is the phone new or refurbished

QuestionHow much per month is the 1 year plan

QuestionI bought a Motorola G cell phone in 2020 .When I was in hospital, not to my usual self I picked up cell & dropped it a few times by accident . The screen is all colors. How much would it cost to fix it?

QuestionHow do I join

Questionafter loving my Galaxy s21 My husband bought Zflip 2and had the same trouble with screen in the middle, replace screen and same issues. I got z flip 4 and 1 yr later problem w hinge and screen in the middle. Lie to get u to buy gsp 2yr & don't cover it

QuestionIf i purchase a phone from somewhere else, such as another retailer or directly from the manufacturer, can i still Get Geek Squad’s with the new phone ?

QuestionHow do I cancel Geek Squad Protection Plan

QuestionI recently purchased 1 year accidental geek squad protection on a Motorola Moto G Play 2023 32GB Model #PAVA0005US SKU 6525883. This week my son with the phone. The front screen is smashed, What do I do to get it repaired?

QuestionI was not contacted about my protection plan 2 years running out in Sept. Is there anyway to extend the plan now? Thank you