Questions & Answers

Q: QuestionWhat is the duration of this protection plan?

• A:Answer This Geek Squad Protection plan has a term length of 24 months.

Q: QuestionWhat types of accidental damage are covered by this plan?

• A:Answer This plan covers you for accidental damage to your new headphones.

Q: QuestionCan i buy more time for my protection plan when the 2 years are up? if so, how do i do that ?

Asked 3 years ago by TechC.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No sadly you can not add more years ones you got the protection plan.

  Answered 3 years ago by Ricardo

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Q: Questionif you lose a headphone can that be replaced?

Asked 6 months ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer In 2021 I lost one of my Sony earbuds and they were gracious enough to give me the amount I paid for the ear buds on a gift card.

  Answered 5 months ago by DonovanU

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Q: QuestionHow is the call quality on these?

Asked 3 years ago by DITGUY.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Good no background noise nice and clear no complaints from anyone I've called

  Answered 3 years ago by Royal

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Q: QuestionAre these waterproof?

Asked 2 years ago by Candi.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer It'd be useful if you told us what product you're talking about, the question you asked is about geek squad protection for headphones and earbuds.

  Answered 2 years ago by MarcusR

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Q: QuestionWhat happens if I lose the headphone case?

Asked 2 weeks ago by Popp.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You'll have to ask an associate at Best Buy about your coverage

  Answered 1 week ago by Vincenzo

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Q: QuestionWhat if my earbuds got run over by a car?

Asked 2 months ago by Bob.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer As long as you have the protection plan you’ll be fine. my last pair got ran over by a bus and they gave me my money back or replaced them

  Answered 1 week ago by ArmandoAVerified Purchase

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Q: QuestionIn October 2022, I purchased a refrigerator and a washing machine for a relatively low amount, approximately $1,300. I was making minimum payments for two years, but after two years, I noticed that the remaining balance is $2,000. How did this happen?

Asked 9 months ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You probably only purchased an 18 month or 2 year promotion and the promotion expired and the balance was not paid in full by the term date .

  Answered 1 month ago by LindalOVerified Purchase

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Q: QuestionWhat is this plans coverage in regards to tips of headphones? (ex: If the OEM Memory foam tips of sony's wf1000 lineup breakdown - is there coverage to get replacement tips?)

Asked 10 months ago by Jeronimo.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I believe so

  Answered 1 month ago by LindalO

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Q: QuestionIf accident one side of headphones .is it covered

Asked 11 months ago by Amw7.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, if you purchased the extra plan for your product you should be covered.

  Answered 6 months ago by ChristinaC

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Q: QuestionWhat in all does this protection cover. If it is just for damage ear buds, it’s not worth it. Because loosing these things can happen. They’re very small.

Asked 1 year ago by Cooper.

• A:Answer My coverage was for a laptop. I believe that it will be work it

  Answered 1 month ago by LindalO

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Q: QuestionOne of my ear buds was ran over and crushed to piece will my warranty replace them

Asked 1 year ago by Bonette.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If you purchased the extra plan, yes, you will be covered in your warranty for a replacement.

  Answered 6 months ago by ChristinaC

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Q: QuestionDoes this cover lost buds?

Asked 1 year ago by Buds.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Depending on what store you go to and what manager you speak with that answer could be tricky sometimes they'll cover the cost for you and if you're a Best buy member they might just give you a free pair all over again. But once again I'm not sure so it's best to ask someone from the Geek team

  Answered 1 year ago by Blugrl

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Q: QuestionI bought JBL headphones this week, and I wanted. I had questions about the accidental plan- tried to order- it couldn’t be ordered as a stand-alone. Can you help?

Asked 2 years ago by Jaw.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If you've saved your receipt you should be able to go to any Best buy and purchase the plan within a reasonable amount of time.

  Answered 6 months ago by ChristinaCVerified Purchase

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Q: QuestionDo you need to set your warranty up through the web?

Asked 2 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer The great thing about Best buy is that you can do the warranty online or in person. But be aware there is a time period on how long your warranty last

  Answered 1 year ago by Blugrl

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Q: QuestionDoes this cover loss of case?

Asked 2 years ago by MomB.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No, this does not cover the case. This only covers the earbuds themselves. The case can be purchased separately online.

  Answered 6 months ago by ChristinaC

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Q: QuestionDoes the 2 year protection begin after the manufactures 1 year warranty

Asked 2 years ago by at.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No I think they run concurrent but I could be wrong so at the end of ur 2yr warranty you can take in the product for a once over to make it’s working correctly if not u can get your warranty for another two yrs once it’s fixed

  Answered 2 years ago by TriciaV

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Q: QuestionHo do I go about using the warranty? My right one stopped playing noise after constant use it's charged I know that for sure. It connects but it never plays noise.

Asked 2 years ago by Warrenty.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer It's best always to bring your electronic in so geek squad can look it over and review your warranty with you

  Answered 1 year ago by Blugrl

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Q: QuestionDoes this earbud have a built-in mic?

Asked 3 years ago by Ollie.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You posted this question under the Geek Squad protection.

  Answered 1 year ago by BenjaminS

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