Questions & Answers

Name: 2-Year Accidental Geek Squad Replacement
Brand: Geek Squad®
SKU: 6418865
Price: 14.99 USD
Availability: InStock
Rating: 4.8 (6216 reviews)

2-Year Accidental Geek Squad Replacement

SKU:: 6418865

User rating, 4.8 out of 5 stars with 6213 reviews.

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Page Showing 1-20 of 37 questions

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QuestionWhat type of protection does this plan offer?
- Answer This plan offers replacement protection for your device.
This question and answer was generated by AI based on customer and product data.
QuestionWhat is the plan's term length?
- Answer The plan's term length is 24 months.
This question and answer was generated by AI based on customer and product data.
QuestionDoes the plan cover issues not covered by the manufacturer's warranty?
- Answer This plan will replace your product or reimburse you if it fails due to an issue covered by Geek Squad but not by the manufacturer.
This question and answer was generated by AI based on customer and product data.
QuestionIf you were to return an item, do you get refunded the total cost of just the item or the item and tax? Also, do discounts affect the refund amount?
Asked 4 years ago by Customer.
- Answer I returned a range and did not get the sales tax refunded.
  Answered 2 years ago by Anonymous
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QuestionIs the geek squad replacement plan effective after the date of purchase or effective the date that the manufacturer warranty ends?
Asked 4 years ago by Debwg.
- Answer It runs simultaneously with the manufacturer's warranty and is effective the day you purchase.
  Answered 4 years ago by Jrsmom
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QuestionUnder this REPLACEMENT plan.... upon having the microphone quit working on my headset, am I going to have to take the headset to a store (an hour and a half away) to have it REPAIRED?...Or call and have it REPLACED?
Asked 4 years ago by ShellBell1983.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer Hi there. Thank you for reaching out about this. Ideally, we'd normally have you head into the store. However, we understand the circumstances and distance you are from the store. I'd recommend calling them and seeing if there's a way we can work out shipping your headset over while we mail you a replacement. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.
  Answered 4 years ago by GeekSquadSupport
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QuestionDo I need to register the product anywhere for the replacement plan to cover the product?
Asked 4 years ago by Chad.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer Your product should be already register with them once you purchase the plan.
  Answered 4 years ago by Crobinson
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QuestionI purchased a Nespresso machine. What is more appropriate to buy - 2 yr protection plan or accidental replacement plan? Thanks!
Asked 5 months ago by Cathy.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer 2 year warranty
  Answered 2 weeks ago by CarlosB
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Questioncan best buy give me store credit instead of a replacement??
Asked 8 months ago by jj.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer Yes.
  Answered 1 month ago by SamL
  Answer this question
QuestionHi,I'd like to ask how to report a dysfunctional keyboard that is still under warranty. We purchased a LogiTech keyboard in Jan 2022, and would like to see how to get a replacement. Thank you. Joanna
Asked 1 year ago by iPADKeyboard.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer I would just take it to the store. They can help or guide you in the right direction.
  Answered 11 months ago by Sunshine
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QuestionIs there an option to transfer file types? Can I transfer all jpg's that are stored anywhere, or do I have to go to each folder on the computer where jpg's are stored and transfer that way?
Asked 2 years ago by SPECIFICFILETYPES.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer You can do that
  Answered 4 months ago by GarrettN
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QuestionPurchased ROCCAT - Elo 7.1 Air Wireless Surround Sound PC Gaming Headset with 24hr Battery Life and AIMO RGB Lighting - Black... Lost usb receiver, would the accidental geek squad replacement cover this ?
Asked 2 years ago by Jax.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer Get them a call. It should be replaceable under the warranty.
  Answered 5 months ago by Bent
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QuestionCan I get a cash refund when I paid using my debit card?
Asked 2 years ago by Anonymous.
- Answer If you decide to get the refund within 5 days of purchase yes.
  Answered 2 years ago by Lousan
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QuestionHello I purchased this accidental replacement how do i replace my keyboard, one of the keys popped off?
Asked 2 years ago by Anonymous.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer Just press the key back on. THey are supposed to pop off if necessary. THis will be a lot easier than harassing with a replacement. Likelihood is 90%+ that it will snap back in place and be fine.
  Answered 2 years ago by QAzz
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QuestionHello! I got a corsair k70 TKL about two months ago. I have not been using it since but if its possible to return it with a protection plan, would that be eligible to return for a refund?
Asked 2 years ago by Customer.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer Only my Best Buy Plus and Total members can return up to 60 days.
  Answered 1 year ago by CameronK
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QuestionIf I need to replace my mouse, can I get the same mouse but a different color? I have the black version and since it needs to be replaced can I just swap for the white version?
Asked 2 years ago by Wave.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer If it is Logitech mouse with the orange unifying symbol on the bottom, you can buy a white mouse with unifying symbol and it should work. However you may need to download the unifying software from logi.com to make the new mouse and your current keyboard connect to the new or old receiver. Recommend you use the current receiver and keep the new one as a spare.
  Answered 2 years ago by AMGD4ME
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QuestionI have a mouse that is slowly deteriorating due to use. Does this cover a replacement?
Asked 2 years ago by Chris.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer Yes. It covers wear and tear. My keyboard was missing/damaged keys and the matte color was fading. I got a replacement (gift card of equal value.)
  Answered 1 year ago by Mikaxuki
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QuestionI ordered this plan for my external 8T hard drive however the plan shows a key board & mouse do I need to cancel and reorder clearly a mistake was made on the purchase plan why not show a photo of the hard drive
Asked 3 years ago by Bonezz.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer Not to worry. This is just a generic picture for the service plan.
  Answered 11 months ago by olabe
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QuestionHello! I bought the "Logitech - M325 Wireless Optical Ambidextrous Mouse - Silver" and unfortunate, I lost the USB that connects to the laptop in order for the mouse to work but I was wondering is possible to get a replacement for only the USB?
Asked 3 years ago by Marilyn.
This question was asked about the related product: 2-Year Accidental Geek Squad Replacement
- Answer The plan doesn't cover loss. I'm sure you could buy a USB wire fairly cheap.
  Answered 2 years ago by kimb
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QuestionCan I put this on a labtop?
Asked 3 years ago by Tadha.
- Answer You can, but I do know certain computers, they can’t help you The surface is one. My son purchased a very expensive laptop, & when it stopped working, they said only Microsoft, I believe, could help. We basically had to throw a $1,000.00 computer in the trash.
  Answered 3 years ago by Saffire
  Answer this question

Showing 1-20 of 37 questions

Questions & Answers

2-Year Accidental Geek Squad Replacement

Q: QuestionWhat type of protection does this plan offer?

Q: QuestionWhat is the plan's term length?

Q: QuestionDoes the plan cover issues not covered by the manufacturer's warranty?

Q: QuestionIf you were to return an item, do you get refunded the total cost of just the item or the item and tax? Also, do discounts affect the refund amount?

Q: QuestionIs the geek squad replacement plan effective after the date of purchase or effective the date that the manufacturer warranty ends?

Q: QuestionUnder this REPLACEMENT plan.... upon having the microphone quit working on my headset, am I going to have to take the headset to a store (an hour and a half away) to have it REPAIRED?...Or call and have it REPLACED?

Q: QuestionDo I need to register the product anywhere for the replacement plan to cover the product?

Q: QuestionI purchased a Nespresso machine. What is more appropriate to buy - 2 yr protection plan or accidental replacement plan? Thanks!

Q: Questioncan best buy give me store credit instead of a replacement??

Q: QuestionHi,I'd like to ask how to report a dysfunctional keyboard that is still under warranty. We purchased a LogiTech keyboard in Jan 2022, and would like to see how to get a replacement. Thank you. Joanna

Q: QuestionIs there an option to transfer file types? Can I transfer all jpg's that are stored anywhere, or do I have to go to each folder on the computer where jpg's are stored and transfer that way?

Q: QuestionPurchased ROCCAT - Elo 7.1 Air Wireless Surround Sound PC Gaming Headset with 24hr Battery Life and AIMO RGB Lighting - Black... Lost usb receiver, would the accidental geek squad replacement cover this ?

Q: QuestionCan I get a cash refund when I paid using my debit card?

Q: QuestionHello I purchased this accidental replacement how do i replace my keyboard, one of the keys popped off?

Q: QuestionHello! I got a corsair k70 TKL about two months ago. I have not been using it since but if its possible to return it with a protection plan, would that be eligible to return for a refund?

Q: QuestionIf I need to replace my mouse, can I get the same mouse but a different color? I have the black version and since it needs to be replaced can I just swap for the white version?

Q: QuestionI have a mouse that is slowly deteriorating due to use. Does this cover a replacement?

Q: QuestionI ordered this plan for my external 8T hard drive however the plan shows a key board & mouse do I need to cancel and reorder clearly a mistake was made on the purchase plan why not show a photo of the hard drive

Q: QuestionHello! I bought the "Logitech - M325 Wireless Optical Ambidextrous Mouse - Silver" and unfortunate, I lost the USB that connects to the laptop in order for the mouse to work but I was wondering is possible to get a replacement for only the USB?

Q: QuestionCan I put this on a labtop?

Most-viewed items

QuestionWhat type of protection does this plan offer?

QuestionWhat is the plan's term length?

QuestionDoes the plan cover issues not covered by the manufacturer's warranty?

QuestionIf you were to return an item, do you get refunded the total cost of just the item or the item and tax? Also, do discounts affect the refund amount?

QuestionIs the geek squad replacement plan effective after the date of purchase or effective the date that the manufacturer warranty ends?

QuestionUnder this REPLACEMENT plan.... upon having the microphone quit working on my headset, am I going to have to take the headset to a store (an hour and a half away) to have it REPAIRED?...Or call and have it REPLACED?

QuestionDo I need to register the product anywhere for the replacement plan to cover the product?

QuestionI purchased a Nespresso machine. What is more appropriate to buy - 2 yr protection plan or accidental replacement plan? Thanks!

Questioncan best buy give me store credit instead of a replacement??

QuestionHi,I'd like to ask how to report a dysfunctional keyboard that is still under warranty. We purchased a LogiTech keyboard in Jan 2022, and would like to see how to get a replacement. Thank you. Joanna

QuestionIs there an option to transfer file types? Can I transfer all jpg's that are stored anywhere, or do I have to go to each folder on the computer where jpg's are stored and transfer that way?

QuestionPurchased ROCCAT - Elo 7.1 Air Wireless Surround Sound PC Gaming Headset with 24hr Battery Life and AIMO RGB Lighting - Black... Lost usb receiver, would the accidental geek squad replacement cover this ?

QuestionCan I get a cash refund when I paid using my debit card?

QuestionHello I purchased this accidental replacement how do i replace my keyboard, one of the keys popped off?

QuestionHello! I got a corsair k70 TKL about two months ago. I have not been using it since but if its possible to return it with a protection plan, would that be eligible to return for a refund?

QuestionIf I need to replace my mouse, can I get the same mouse but a different color? I have the black version and since it needs to be replaced can I just swap for the white version?

QuestionI have a mouse that is slowly deteriorating due to use. Does this cover a replacement?

QuestionI ordered this plan for my external 8T hard drive however the plan shows a key board & mouse do I need to cancel and reorder clearly a mistake was made on the purchase plan why not show a photo of the hard drive

QuestionHello! I bought the "Logitech - M325 Wireless Optical Ambidextrous Mouse - Silver" and unfortunate, I lost the USB that connects to the laptop in order for the mouse to work but I was wondering is possible to get a replacement for only the USB?

QuestionCan I put this on a labtop?