Questions & Answers

Q: QuestionCan I get a refund if my product is not available for replacement?

• A:Answer If a replacement is not available for your product, you will be reimbursed.

Q: QuestionIs the Geek Squad Replacement plan an extension of the manufacturer's warranty?

• A:Answer A Geek Squad® Product Replacement Plan enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working.

Q: QuestionWhat happens if my portable audio product stops working?

• A:Answer With Geek Squad® Product Replacement, you will get a replacement or be reimbursed if your product stops working properly.

Q: Questionbought the galaxy buds plus and have the 2 year warranty And my mom might have lost one of her buds Would she be able to get a replacement or not ?

Asked 4 years ago by Amyyy.

• A:Answer Hi Amy. Thanks for reaching out about this. I'm sorry to hear about your the galaxy buds! Unfortunately, the Geek Squad Protection does not cover loss and theft replacement. I'd still recommend talking to your local Best Buy just to be sure they can't do anything however. I hope this helps. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI bought this two year accidental replacement plan for my husbands bluetooth wireless reflectcontour2 earbuds. Our cat chewed through the connecter wire when he was charging them at our desk. Is this covered under this plan?

Asked 4 years ago by Mary.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

• A:Answer Hi Mary. Thank you for your question! I'm sorry to hear about what happened! Your Geek Squad Protection will absolutely cover this. Please gather everything that came in the box such as the earbuds, any accessories that came with, etc and head into your local Best Buy. You'll head to customer service and there, we'll be able to exchange them for the same unit if you would like or put the money towards something different. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI have a broken earbud and a lost earbud. Would i be able to get a replacement with just the broken earned?

Asked 1 year ago by Bee123.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

• A:Answer If it's still within the replacement period (depending on how many years you bought), it's entirely possible. Head into your local best buy and check, it can't hurt. As long as you have SOMETHING to buy in, you should be mostly set.

  Answered 1 year ago by JulF

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Q: Questionmy liberty air 2 left earbuds quit working. i bought the 2 year extended warranty. do i just show up to the store or do i need to set up an appointment to have this replaced?

Asked 4 years ago by chris.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

• A:Answer You just show up at the store to replace them.

  Answered 4 years ago by KLH138Verified Purchase

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Q: QuestionCan this be used as a TV speaker?

Asked 4 years ago by Bones.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

• A:Answer Yes it can be. I used my phone to connect to it and it plays through the speakers

  Answered 4 years ago by SpivaBee

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Q: QuestionHello, I just have a quick question, so if I spilled water on one of my earbuds, would it be protected under the two year warranty?

Asked 4 years ago by Robin.

• A:Answer Hi Robin. Thank you for your great question! Absolutely! More than likely, your earbuds are now protected by accidental damage. Make sure you bring all of the parts that came in the box to your local Best Buy, and we should be able to swap it out. You don't need to worry if you threw out the documentation that was in there. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionThis is over 1/4, almost 1/3, of the price of the headphones. I understand that it's because they can be used as portable but I will not be using them as such. I would like to cancel the order of the extended warranty, please. Cappy714

Asked 4 years ago by Cappy714.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

• A:Answer Hi there. Thank you for reaching out about this. We may be able to do that. We'd recommend you connect with your local Best Buy store either through going in or by calling them. If we're able to do that for you, it would be through them. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionSo my blue iPad Air 5th generation and Apple Pencil second generation got stolen and sold I believe, and I did have a coverage on it for protection, can I get a replacement for it I do have the receipt, I do have a plan at Best Buy as well.

Asked 3 months ago by Kylan.

Q: QuestionHey, so my question is if I bought the Bose ax ear buds when they were $50 off and bought a a warranty. I used the warranty today but I had to pay the $50 difference. Why do I have to pay it if I got them on sale the first time?

Asked 3 months ago by VTDiver.

Q: QuestionI lost the case the headphones came in, would the protection plan cover lost items?

Asked 5 months ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

Q: QuestionI have a pair of Sony xm400 headphones and My headphones got warped due to heat damage. Can I still get a replacement although my case was stolen? I also have a picture of the damaged headphone

Asked 6 months ago by Mari.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

Q: QuestionBought a gaming headset back in 2022, they don’t sound the same anymore, IE Bass isn’t as powerful when I first got them, I have the geek squad Protection plan, can I replace them?

Asked 9 months ago by Snake.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

Q: QuestionHi, I bought the samsung galaxy buds 2 pro in best 7months ago but now it's not working properly. May I know that warranty period for the buds in best buy

Asked 10 months ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

Q: QuestionCan I replace one of the left Sony earbud (WF-1000MX5) in store?

Asked 11 months ago by Bruh.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement

Q: Questionabout a year ago i baught a Skullcandy Crusher Wireless from Ebay. I broke the Right hinge, and the volume and and down buttons dont work, so i cannot pair the headphones to ANY device, wondering Who repairs headphones or if you guys can, if dropped off.

Asked 1 year ago by David.

Q: QuestionGot UA project rock headphones at normal price 259. they went on sale over the month and ultimately ended up at 79. I got the 2 year protection. The Headphones are broken and need to be replaced. They are no longer sold at store how are they replaced?

Asked 1 year ago by Tony.

Q: QuestionDo you all replace batteries in Sony we-1000xm4 wireless earbuds?

Asked 1 year ago by MK.

This question was asked about the related product: 2-Year Accidental Geek Squad Replacement