Questions & Answers

Q: QuestionIs there a reimbursement option if a replacement is not available?

• A:Answer Yes, if a replacement is not available, you will be reimbursed.

Q: QuestionCan I get a replacement product if my appliance fails?

• A:Answer If your small appliance stops working properly, you will receive a replacement product if one is available or a reimbursement.

Q: QuestionWhat is the coverage period for this plan?

• A:Answer This Geek Squad Product Replacement Plan has a term length of 24 months.

Q: QuestionDoes this plan cover issues not covered by the manufacturer's warranty?

• A:Answer This plan will provide a replacement or reimbursement for covered issues, even if the manufacturer's warranty doesn't address them.

Q: QuestionDo I need to keep my original box for the warranty

Asked 4 years ago by Crecia.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer No you do not I have taken so many things back without the original Box

  Answered 4 years ago by Rolo

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Q: QuestionIs the 2 years in addition to the 1 year manufacturers warranty? Or does it run concurrently ?

Asked 5 years ago by Jamesc827.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Thanks for your question! The plan currently runs concurrently with the manufacturer's warranty. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIs it going to online only shopping to your stores?

Asked 4 years ago by Daysha.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Not yet they are open from 11AM to 7PM IN BURLINGTON, MASSACHUSETTS

  Answered 4 years ago by Cindy

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Q: QuestionI got protection on item I Got on sale… If I do a replacement on it under the protection plan and it’s not on sale anymore well, I have to pay the difference

Asked 7 months ago by Russ1075.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Did you get an answer because I was just made to pay the difference last night I’m going to call and ask I don’t think that’s right they should match the original price. It’s not our fault they can’t fix it.

  Answered 5 months ago by Ayamlove

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Q: Questioncan I exchange my 200$ keyboard for a 160 dollar keyboard instead, of a replacement, or can I exchange my keyboard for store credit??

Asked 8 months ago by jj.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

Q: Questionhi geek squad, my head phones are not charging well now. bought a geek squad extended warranty. I used to able to just swap the same item or upgrade and pay the difference. I was told that I can't do that no more.

Asked 1 year ago by rob.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

Q: QuestionIf i bought a tv in the store but don’t like it and want to return for a different tv can they pick it up and bring me a different tv ?

Asked 1 year ago by Return.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

Q: QuestionI have protection plan for my printer! Can I get store credit if you don’t have the same item I’m returning?

Asked 2 years ago by Susy.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

Q: QuestionI want to cancel my geek squad plan

Asked 3 years ago by F.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer No, never. Has always worked for me

  Answered 2 years ago by Familytime

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Q: QuestionCan I use Product Replacement Warranty for my Air Fryer? Max Crisp no longer makes food crispy as it used to & cooking it longer doesn't work and just overcooks the whole steak without any crisp. I've cleaned it already and no change in results.

Asked 3 years ago by AirFryerMaxCrisp.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer I returned my Air Fryer with my product replacement and had no problems with the exchange

  Answered 3 years ago by shayshay

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Q: QuestionIs the warranty in effect from date of purchase or when you receive the item?

Asked 4 years ago by Nephi.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Effective the day you receive the item and it's in your possession.

  Answered 3 years ago by Battle

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Q: QuestionSo I got a Wacom cintiq like 4 days ago and I didn’t know I needed the box where it comes shipped so I threw it away but I still have the Wacom original box where it came from and all the cables plus Best Buy email receipt can I return it ???

Asked 4 years ago by Nick.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

Q: QuestionI lost the cups to my touch screen ninja bullet can I still get a replacement with my product ?

Asked 4 years ago by Dlh.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer I'm not sure if they will replace the Ninja bullet, but you can probably order the cups.

  Answered 3 years ago by shayshay

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Q: QuestionAny replacement warranty requires two items. that the product is under the protection plan and is presented at the time of the claim

Asked 4 years ago by Arquiles.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

Q: QuestionThe item was a gift. Item stopped working and was thrown away. I just learned about this. I no longer have the item to return. Can I still get a replacement?

Asked 4 years ago by Anonymous.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer No. They have to see the item being replaced.

  Answered 3 years ago by Battle

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Q: QuestionSelling my air fryer- can I transfer warranty with it. Two year protection plan

Asked 4 years ago by Decent.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer You can transfer your plan. When you sell or give someone your covered product, Geek Squad Product Replacement is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.

  Answered 2 years ago by Anonymous

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