Questions & Answers

Q: QuestionWhy was I told the screen is under the 2 year plan and it is Protected and it's NOT what is the point? I DO NOT NEED IT IF THE SCREEN ISN'T UNDER IT HOW DO I GET MY MONEY BACK?? BROUGHT IT ON BLACK FRIDAY? 2017 need answer ASAP this isn't RITE

Asked 7 years ago by Kat.

• A:Answer If you break the screens glass your are out of luck......

  Answered 5 years ago by Johny

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Q: QuestionI lost my receipt can Best Buy pull up the information regarding my warranty or do I need a recite?

Asked 2 years ago by AlexAnder.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer They have always been able to pull up any purchases of mine with my phone number. Great return system

  Answered 2 years ago by Gammaofmany

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Q: QuestionWill I get my money back if my tv cannot be fixed and is under a 5 year warranty at Best Buy?

Asked 3 years ago by Cat.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Depending on what caused the TV to be unable to be fixed. (Warranty covers basically everything except for accidental damage caused by the user or their environment) they will just replace the TV.

  Answered 3 years ago by VeronicaM

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Q: QuestionI have two year geek squad protection on my Sony OLED. The remote stopped working. Is that covered for replacement?

Asked 5 years ago by Cole.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer yes it should be

  Answered 5 years ago by wadeVerified Purchase

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Q: QuestionI just purchased an open box 65” QLED floor model. I purchased the geek squad 5 year protection plan. Am I fully covered even though it is a floor model? How do I know how long the floor model was used?

Asked 6 years ago by Journdog.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Congratulations on your new TV! With Geek Squad Protection, you are covered for things like power surge repair, pixel repair, burn-ins and much more within our Geek Squad Protection Terms and Conditions found here, https://www.bestbuy.com/usw/termsconditions/anonymous?CMP=ocss. While we wouldn't be able to say how long the TV was used, as we wouldn't have that exact information, you can rest easy with Geek Squad Protection. Feel free to give us a call at (800) 433-5778 if you have any additional questions.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionCan I get a 5 year warranty later, I just got a 2 year warranty when I bought a tv 1 day ago? How long do I have to get a 5 year warranty?

Asked 5 years ago by Deltasix138.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hello! Our Geek Squad Protection (GSP) plans can no longer be extended after they expire. However, if your purchase is still within our Return & Exchange Promise, which may be found here- https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014, you should be able to exchange the two year plan for the five year plan by visiting your local Best Buy store! ^Jenni

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questiondoes best buy warranty cover damage screen

Asked 4 years ago by mohd.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer As far as I can tell it’s a very narrow list of things they cover , they wouldn’t cover a screen that wouldn’t turn on. I don’t know what caused the cracks in the screen but Best Buy will assume YOU broke it somehow making the protection worthless .

  Answered 4 years ago by Dontbuyprotection

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Q: QuestionI just bought a canon rebel t7 and its great but I want to purchase a protection plan for my camera can I buy a production plan online?

Asked 4 years ago by Slenderman19.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this! Congrats on your purchase! The protection does have to be purchased through the store after the purchase. You can either head in and add that on in person or you can likely do it over the phone if that works better for you. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI got the 2 year standard warranty. Do I need to keep the box for my new tv?

Asked 5 years ago by Vacuum.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi Amy. Thanks for your great question! We'd recommend that you hold onto it in case it needs to be transported back to the store. If you don't have space for it, it's not necessary but can help in the case of a repair. If you have any further questions, feel free to either reach out to us in your local store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI am second guessing my investment in the 2 year Standard Geek Squad Protection plan. Is there a 15 day grace period to make up my mind in terms of requesting a refund? I was contemplating in investing in an accessory for my new in lieu of the p-plan

Asked 7 years ago by Tom.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Extended warranty plans follow the same return/exchange period as our regular products. 15 days for most products, 14 days for cell phones.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionDoes the 2year geek plan start after the 1 year factory warranty expired

Asked 3 years ago by Danrk.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer No. Starts from date of purchase.

  Answered 3 years ago by Hstcla

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Q: Questionwill the geek squad protection cover if knocked out by lightning ?

Asked 3 years ago by curious2020.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Goobergreat

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Q: QuestionIf I purchased a TV in Best Buy with a 5 year plan if something happens shouldn’t I be able to exchange it for another tv if I don’t want to go through the repair process for a 4 year old TV.

Asked 4 years ago by Dave.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Before you buy the tv check the price on the protection plan Best buy is always changing the price when the tv goes on sale. So you really never get a sale. I have been watching two TV's for awhile now and they raise and lower the protection plan when it goes on sale.

  Answered 3 years ago by NmWC

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Q: QuestionBroken screen due to moving

Asked 2 months ago by Bambam.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Not Covered.

  Answered 2 months ago by Dani

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Q: Questionwhat does the 5year warranty covers ?

Asked 3 months ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Don't do it. Dealing with GeekSquad has been a total nightmare. Here is my experience: Its been 6 weeks now that I've been waiting for my TV to be fixed, which was finally supposed to be fixed in 3 days. Unfortunately, Best Buy/Geek Squad just canceled on me again for the 4th time, now pushing back the approximate part arrival date to another 2 weeks from now. So it'll be at least 2-3 months before I actually get this fixed, if they don't cancel on me for a 5th time. This is an absolute joke. I've bought $10,000-20,000 of TVs, appliances, laptops, GPUs, etc from Best Buy over the years, and I almost always get the GeekSquad protection plan. This will be the LAST time Best Buy/Geek Squad gets my business. And people wonder why Best Buy is struggling, while their competitors like Amazon are dominating them. I am a reasonable person, I am willing to wait a reasonable amount of time. But making someone wait 2-3 months for a repair is totally unethical and horrible customer service.

  Answered 3 months ago by donotusegeeksquad

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Q: QuestionI have a 85 inch hisense TV. All 4 hdmi ports have went bad on the TV. I have Geek Squad protection plan. Can that be fixed or will I have to get a new tv ? This is the 2nd time the tv have been fixed. First time the board that operates the tv went out

Asked 1 year ago by Sunshine13.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer You can attempt the Geek Squad protection if the plan is not expired. The TV itself may also have a warranty as well that may not be expired. I would look into both. I had this happen on a Vizio TV. I summed it up to the brand/poor manufacturing.

  Answered 1 year ago by DW1250

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Q: QuestionNeed help i am hooked up and old Panasonic surround sound systems to a Sony Bravia Google TV uses RCA cables but can't get any sound to come it work good on the other TV but I can't get it to work can someone tell me if it in the TV or the system

Asked 2 years ago by bill.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer In the Tv. I tried to do the same but something is missing or broken inside the TV. Also, tried to attach a TV Antenna, Digital TV Antenna Indoor for Smart TV, Dose not work well on the Sony. Recently purchased a LG Oled TV on Black Friday. Everything works. The same price on both TV's. Something missing inside the Sony.

  Answered 2 years ago by JohnnyCVerified Purchase

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Q: QuestionI purchased my TV and added the warranty during purchase online, how do I use a receipt for proof? Is there a way to print this warranty info?

Asked 2 years ago by Ebs000.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Screen Shot if a cell phone, or call Geek Squad.

  Answered 2 years ago by KevinS

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Q: QuestionWhat happened to the 5-year protection plans on TVs? Online it's only showing 2 years

Asked 2 years ago by Rob.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer I just bought mine and the 5Y option for Geek Squad was there. No issues.

  Answered 2 years ago by SemoTech

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Q: QuestionHow do I access the internt to get to websites on the insignia 42 in smart tv I bought. I have it connected to my wifi Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV

Asked 3 years ago by Internet.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Go to the apps. The web browser app for the internet is called “Amazon Silk”. It should just say “internet”, in the App Store. There, you can download it. The keyboard for the browser works by using your remote control. It displays a keyboard on the screen. I thought of trying a keyboard via the USB port. But I don’t know how well that would work. So for the Internet; I’m just sticking to to my tablet or computer for now. Anyways; I hope this helps.

  Answered 3 years ago by Bbanks

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