Questions & Answers

Q: QuestionI currently have a pay as you go phone where I add 20.00 for three months of service. Any unused dollars carry over as long as I add another card before the 3 months are up. Does it work the same with a tracfone? Emergency use only.

Asked 5 years ago by CMS.

• A:Answer Hi. This is Katrina from TracFone Wireless. For Unlimited Talk & Text Smartphone Plans, any unused data after your service end date will carryover to the next cycle as long as active service is maintained and in use with any Unlimited Talk & Text Smartphone plan. For Basic/Classic service plans, any unused minutes, texts and web/data will not expire as long as any Tracfone service plan is active and in use within any six month period.

  Answered 5 years ago by TracFone Wireless

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Q: QuestionI have a yr plan on my phone 1500 text minuter n 1,5 gb Can I add a 30 day unlimited talk Text n 2gb card on my phone too.?? Would it use just off the card nothing off my plane on phone if 1500 ..ty Paulette

Asked 5 years ago by Mamalala.

This question was asked about the related product: Tracfone - $25 Smartphone Card - Blue

• A:Answer Hi. This is Katrina from TracFone Wireless. Yes, you can add one of our unlimited plans. You will keep your current benefits. None of it will be lost. Also, the current expiration date will be extended by 30 additional days when you add the new Unlimited Talk & Text plan. You can use your previous benefits once the Unlimited Talk & Text plan expires.

  Answered 5 years ago by TracFone Wireless

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Q: QuestionHello, will this card cover international calls to Canada?

Asked 5 years ago by Brian.

• A:Answer TracFone sells an International Calling Card for $10.00 with no expiration as long as active service is maintained. Calls to Canada are 1 cent per minute according to their web site. Other countries call rates vary.

  Answered 5 years ago by RicNC

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Q: QuestionIs it correct that I would need to purchase a card every thirty days? I'm 'upgrading' to 'smartphone' service to allow for easier sharing with family -I like paying for what I use and not being locked into a plan. What options are available?

Asked 5 years ago by del.

• A:Answer Hi. This is Robert from TracFone Wireless. Our unlimited plans offer unlimited airtime for calls, texts and a fixed amount of data for 30 days. To keep the service active and if you want to continue getting the unlimited airtime plan benefits, you need to refill your account after 30 days since your last redemption date. If you happen to purchase a Pay As You Go or Smartphone Only Plan before and you still have remaining airtime for calls, texts, data and some service days but you no longer want to purchase one of our unlimited plans, then you will use your previous airtime benefits automatically. If you have questions or concerns, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.

  Answered 5 years ago by TracFone Wireless

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Q: QuestionDo these work with the flip phone style trac phone? (29.99 at Best Buy for flipphone )

Asked 4 years ago by Trish.

This question was asked about the related product: Tracfone - $25 Smartphone Card - Blue

• A:Answer Hi. This is Wendy from TracFone Wireless. Yes, the $25 Smarphone Card will work with our flip phones since they're all Smartphones. Thank you for your inquiry.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionIs there a phone number attached to this?

Asked 5 years ago by Sarah.

• A:Answer Hi. This is Cristy to TracFone Wireless. No. You can either get a new phone number or port your old active phone number once you activate the phone. Thank you.

  Answered 5 years ago by TracFone Wireless

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Q: Questiondo you have a plan that you deduct say 30.00 per month

Asked 5 years ago by rich.

• A:Answer Hi. This is Cristy from TracFone Wireless. Yes. We have the $30 Unlimited Talk and Text with 3GB of data for 30 service days. For further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

  Answered 5 years ago by TracFone Wireless

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Q: QuestionIf I have a phone from Tmobile that is unlocked and compatible. Can I buy this plan and activate? How would I activate it

Asked 4 years ago by Ebony.

This question was asked about the related product: Tracfone - $25 Smartphone Card - Blue

• A:Answer Hi. This is Cristy from TracFone Wireless. Yes, you can. You will also need to purchase/have a TracFone Bring Your Own Phone T-Mobile compatible SIM Card. To activate your service, text the word BYOP to 611611. For further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: Questionwill tracfone send me a reminder to add minutes and data to my phone

Asked 5 years ago by Cyndy.

• A:Answer Untrue. Tracfone only sends a text to welcome you back AFTER you renew. They NEVER sends me a reminder text when my plan is about to run out. I actually like Tracfone but this one issue is VERY INCONVENIENT!!!!

  Answered 3 years ago by sweethreads

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Q: QuestionWill my I Ph 5 se work on your Tracfone network?

Asked 3 years ago by bill.

• A:Answer Hi. This is Katrina from TracFone Wireless. With TracFone’s Bring Your Own Phone program, you can get TracFone service on your current phone as long as it is compatible with our BYOP program. Compatible phones include: GSM unlocked phones, AT&T compatible phones, T-Mobile compatible phones, Verizon compatible phones, and some other CDMA technology compatible phones. For more information, please text BYOP to short code 611611 or copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!

  Answered 3 years ago by TracFone Wireless

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Q: QuestionHello. I just purchased a Tracfone LG Journey. So my question is it doesn't say anything about it being a smartphone. I then purchased a $19.99 smartphone activation card. So will it work on the LG phone or do I have to get the basic plan for it?

Asked 4 years ago by KayRobbie1.

• A:Answer Hi. This is Wendy from TracFone Wireless. The LG Journey phone is a Smartphone. The service plan you purchased is correct. Thank you for your inquiry.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionCan a $30 smartphone card by TracFone be used on a flip phone

Asked 4 years ago by Hank.

• A:Answer Hi. This is Janet from TracFone Wireless. Yes. The $30 Smartphone card will when added to a flip phone, branded or BYOP, that is compatible with our upgraded network. Have a nice day.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionIf I purchase a unlimited talk & text plan with 1gb of data, does the data stop completely when I reach my 1gb, or will it be reduced to 128 mb/s ? I have seen some other brands that reduce your speed when you reach your limit. Thank you

Asked 4 years ago by WCnAZ.

• A:Answer Hi. This is Cristy from TracFone Wireless. Your data service will stop/cap once you have consumed 1GB of data minutes. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionI have the TCLLX tracfone,,,I can buy an unlimited text and call card with carry over data for this phone?? This is considered a Smartphone tracfone??

Asked 5 years ago by Anonymous.

• A:Answer Hi. This is Cristy from TracFone Wireless. Yes, you are correct. The TCL LX is a Smartphone device and you can buy any of our Smartphone plans. Thank you.

  Answered 5 years ago by TracFone Wireless

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Q: QuestionDoes trac phone have a card with more than 3GB of data

Asked 5 years ago by KimmieK.

• A:Answer Hi. This is Cristy from TracFone Wireless. We currently do not have a service card/plan with more than 3GB of data. However, we will keep it in mind for future development plans. Thank you.

  Answered 5 years ago by TracFone Wireless

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Q: QuestionI have a not unlimited auto renewal plan.If I add a 30 day $30 unlimited talk and text card one month will it automatically pick up my auto renewal where I left off?Will the data left from unlimited month roll over to my not unlimited auto renewal plan?

Asked 5 years ago by Gus.

• A:Answer Hi. This is Arianne from TracFone Wireless. Yes, it will automatically pick up your auto-refill even if you added the $30 Unlimited Talk & Text Plan. Also, your unused data from the unlimited plan will not carry over if you failed to add another unlimited talk and text plan.To carry over the unused data, you must redeem another unlimited plan.

  Answered 5 years ago by TracFone Wireless

  
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Q: QuestionWill this plan work on iPhone XR?

Asked 5 years ago by Steven.

This question was asked about the related product: Tracfone - $25 Smartphone Card - Blue

• A:Answer Hi. My name is Arianne from TracFone Wireless. Yes, it will work on the iPhone XR. Thank you.

  Answered 5 years ago by TracFone Wireless

  
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Q: Questionwill this plan work with an Alcatel my flip 2 phone

Asked 4 months ago by misty.

Q: QuestionWhen my first months $20 service card runs out, and I want to renew for another month, what payment options do I have? I do not currently have a credit card. I would like to somehow pay $20 cash. Is that an option? If yes, how do I do that?

Asked 1 year ago by Bill.

Q: QuestionI bought a tracfone Samsung galaxy a03s,can I use this phone without a plan and just buy 20 dollar smartphone prepaid card when needed as I just need it for family and friends when visiting from overseas, which is maybe twice a year

Asked 2 years ago by Pete.