A:Answer Not being able to use your electronics as intended is never ideal, and it stands to reason you’d want to see what options may be available as a remedy. Our Geek Squad Autotechs may be able to assist, so I’d suggest connecting with them for next steps. It’s difficult to determine what might be possible, without knowing more about the initial purchase, but they can certainly provide that insight, once you reach out to them. For contact information related to a Best Buy near you, please use the provided link. www.bestbuy.com/storelocator