Questions & Answers

Q: QuestionHi, I bought the 5 years plan for a samsung gas range stove. 2 days ago, the oven is not working. Is this cover under this plan?

Asked 3 years ago by Eli3Toribio.

• A:Answer It’s covered by both Best Buy but also by Manufacturer. Your installer should have checked it out before having you sign off on appliance

  Answered 1 year ago by MsDanie69Verified Purchase

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Q: QuestionNo lemon policy after 3 failed attempts to repair - if exact same model is not available to replace what is the protocol ? Will I be offered reimbursement to purchase new model foregoing extra cost on my end for price difference ?

Asked 3 years ago by Mitch.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer In my experience they will comp you the price of the old model towards the cost of a new or similar model, your choice.

  Answered 1 year ago by LoveLG

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Q: QuestionPurchased the 5 year plan with two Kitchenaide dishwashers in 2019. Suddenly the door on one is out of alignment. Will this cover it?

Asked 3 years ago by DianeFromWI.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer It should cover it as long as it wasn’t done on purpose and it’s just a manufactures defect

  Answered 2 years ago by ChrisVerified Purchase

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Q: QuestionI already bought 3 yrs warranty for my GE electric range. Does the warranty kicks in after the manufacturer warranty expires? And what is the email or phone number to contact if I ever need a repair? Thanks!

Asked 3 years ago by Echeng.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Yes, waste of money.

  Answered 1 year ago by ClearProtection

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Q: QuestionI’m ordering a Hallman Italian made dual range that has to be calibrated. Does the Geek Squad do that with the Tech Support Package? Thanks

Asked 3 years ago by Sheezawolf.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 2 years ago by greatphone

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Q: QuestionHi, Question on my glass top electric rage notice a chip on one of my bunner and I'm concerned that it will start crack on the glass, I'm trying to to find out will that be cover on the plan. Thank you

Asked 3 years ago by Carlos.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Look first to the manufacturer's warrantee for the glass top. It will definitely need to be replaced unless you do not intend to ever use that particular burner. These glass tops are tough, but not indestructible. Check out the Geek squad directly for current advice on what your plan covers.

  Answered 3 years ago by Leisure64

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Q: QuestionJust purchased ($115) 5 year protection plan on a built-in microwave. In reading the coverage, it does not seem to apply to the built-in microwave, just the over-the-range microwave. Am I covered for home repairs for a built-in microwave?

Asked 3 years ago by David.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer If you can't prove it in the fine print, the answer is no.

  Answered 3 years ago by UnhappyWBestBuy

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Q: QuestionWE BOUGHT BOSCH DISHWASHER AND ALSO THE GEEK WARRANTY LATELY THE DOOR HAS BEEN MAKING A CRUNCH SOUND IS THIS COVERED

Asked 4 years ago by augie.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer I would clean out any glass fragments or grit that may be located at the bottom of the door. Otherwise, Geek Squad to the rescue.

  Answered 3 years ago by Leisure64

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Q: QuestionI purchased a LG 6.3 CU. Ft. Freestanding Single Electric Convection Range with Air Fry on November 20, 2020. I am having some issues with the oven, It does not seem to heat to the set tempeture.

Asked 4 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer If you didn't purchase the extended warranty your oven still has a 1 year protection plan, don't waste any time Schedule a repair or check to see if there's a recall.

  Answered 4 years ago by Greg

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Q: QuestionI purchased the 5-yeaar Standard Geek Squad Protection for an Over the Range Microwave. Is the Standard Plan a "GSP" Plan, or "GSP Plan with ADH" or GSP-R Plan??? What specifically is the coverage for the Over the Range Microwave?

Asked 4 years ago by JAMOR.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Repair protectionn

  Answered 2 years ago by MahimI

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Q: Questionthe glass tray from our microwave broke. Can i get a replacement part?

Asked 4 years ago by Reallydude.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Good luck with that, I had a microwave convection combo delivered with the tray broken and it had a warranty so we called to let best buy know and tried to get somebody to get back to us, no one did, we're still waiting, it's been years now and we just got ignored! Hey best buy we're still waiting!!!

  Answered 2 years ago by Upsetparent

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Q: QuestionIf I already have the Geek Squad protection plan for my desktop, laptop and phone , will I need to purchase the extended warranty on a dishwasher?

Asked 5 years ago by yvonne.

• A:Answer Thanks for your question, Yvonne. The Geek Squad Protection plans are typically for the one device. We do offer a more comprehensive Total Tech Support plan too. For support and questions regarding your plans, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI just tried to start my dishwasher, LDF5545ST, and all it does is count down from 4 and flash. It never starts .. it just continues to flash until I turn it off again. I flipped the breaker off and on, but it still does the same thing.

Asked 5 years ago by LKeller.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer We know how important it is to be able to use your dishwasher! We would never want any issues getting in the way of that. Depending on your Geek Squad Protection Plan, or when this purchase was made, we may have support options available! Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI just had my Samsung Gas Range installed yesterday and while using the to oven Last night there was a banging noise that sounded like a hammer hitting it that’ lasted about five seconds. I turned it off. What do I need to do?

Asked 5 years ago by Linda.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer I would call Best Buy and return it immediately. I think there is a 15 day return window. If it is beyond that and you have Geek Squad call and have them come fix it. If not, you may have to go through the manufacturer warranty. Wondering if it is an install issue though??

  Answered 3 years ago by HeythereVerified Purchase

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Q: QuestionI got GE Microwave from BestBuy and 5-year standard Geeksquad protection plan and installation also. I want to know the details of coverage. if it stopped working will they come and rectify the problem. if it is not able to rectify will they replace

Asked 5 years ago by SunnyDol.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer With the new microwave and your Geek Squad Protection, it sounds like you're all set. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionThe timer on my dishwasher is off. For auto clean, the time starts at 2:10. Since it's so quiet, I set my oven timer for 2:00. I happened to be by the machine when it finished, but the timer on my oven still had 15 minutes left. How do I get this fixed?

Asked 7 years ago by Myra.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer I feel the best thing to do is contact the Geek Squad. I believe that can calibrate to correct. I would NOT go to any 3rd. party for repair. Could be very costly.

  Answered 7 years ago by AlvaVerified Purchase

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Q: QuestionThis is on top of the manufacturers warranty right? So if the MFG warranty is for 2 years all parts and labor and 5 years for parts and labor ( P&L ) for motor and compressor. I get 7 years all P&L and 10 years P&L motor and compressor coverage?

Asked 7 years ago by timmae.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer No They manufacture will not cover 100%

  Answered 2 years ago by MahimI

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Q: QuestionOrdered ice maker & 3 yr. Geek Sq. protection online. Geek Squad delivered but didn't install. If someone else installs the ice maker, does Geek Squad still honor their services? If not, how do we go about getting it installed?

Asked 7 years ago by MrsHam6256.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Call Geek Squad and ask who is an approved installer or ask who you can get to do it so you do not forfeit your warranty.

  Answered 4 years ago by JBCoo

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Q: QuestionIs the bottom oven large enough to cook a large turkey?

Asked 3 years ago by Anonymous.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer I did

  Answered 1 year ago by MsDanie69

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Q: QuestionI need assistance as my fridge is not cooking. Model RT18M6215SR

Asked 3 years ago by Keasha.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer How do you cook in your fridge?

  Answered 3 years ago by ErinsMom

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