Questions & Answers

Q: QuestionCan I get tv stand with fireplace be delivered fully assembled?

Asked 4 years ago by Anonymous.

• A:Answer I do not think you can get it preassembled but you will be fine. The directions are very clear and the hardware is separated and everything is clearly marked on what is what. Only thing I would suggest is make sure you have some wood glue as they don't send enough to do the job.

  Answered 4 years ago by PleasedbuyerVerified Purchase

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Q: QuestionSo I just bought the 70" TV Stand and a beautiful fireplace. Brand New just turned it on for 30 seconds and it smells like something is burning not plastic or the cords. Is this natural to breath and have turning it on for the first time to buying it?

Asked 5 years ago by Prince.

• A:Answer Hi Prince! Thank you for reaching out! For the first several uses, there might be a slight odor, but this will calm down. Please reach out to 877-203-2917 if you are still concerned after a few uses, thank you!

  Answered 5 years ago by Brand Expert

  
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Q: QuestionIs the fireplace cool to touch since it will be in a home with a toddler

Asked 8 years ago by Rejeana.

• A:Answer Yes we got this because we have an infant and a one year old .

  Answered 3 years ago by Bonnie

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Q: QuestionWe just bought and assembled the TV stand, the heater appears to overheat within seconds of turning it on, but we followed the assembly instructions to a t. Is there something we need to do so the heat will blow out through the back instead of the top?

Asked 2 years ago by Kimbruleh.

• A:Answer Hello, Please reach out to our customer service team for assistance via email at [email protected] or via phone at 877-203-2917.

  Answered 2 years ago by Brand Expert

  
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Q: QuestionWhat is the btu?

Asked 3 years ago by BB.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Traditional Brown

• A:Answer Thanks for your question! The BTU on this fireplace is 4400. It will heat up to 400 square feet.

  Answered 3 years ago by Brand Expert

  
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Q: QuestionI just purchase my TV stand with fireplace does the fireplace suppose to make noise because mines making noise when I turn on the heat

Asked 4 years ago by Anonymous.

• A:Answer Please contact our customer service for assistance at 1-877-203-2917.

  Answered 3 years ago by Brand Expert

  
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Q: QuestionIs this unit preset for a certain temperature? Does it run all the time or does it have a thermostat that will shut the heat off once the room is a the temperature it needs to be?

Asked 4 years ago by Heating.

• A:Answer This fireplace heats at 89.6 degrees. The heat is not adjustable. It does have a safety automatic shutoff before it gets too hot.

  Answered 3 years ago by Brand Expert

  
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Q: QuestionHow hot does this get? I’m wanting to put this in my bedroom. It would be at the end of it. I’m worried about it ruining my footboard.

Asked 4 years ago by Sara.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Espresso

• A:Answer This fireplace heats at 89.6 degrees. The heat is not adjustable. It will heat up to 400 square feet.

  Answered 3 years ago by Brand Expert

  
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Q: QuestionMy fireplace just stopped working. The heater. I can still use the flame part. Is there a fuse for the heater or does the entire insert have to be replaced?

Asked 4 years ago by JAW.

• A:Answer Hi! Thank you for reaching out here. Please give us a call at 877-203-2917 or [email protected] and we would love to help troubleshoot any issues you're having. Thank you!

  Answered 4 years ago by Brand Expert

  
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Q: QuestionIs there a remote and are there different settings for the flames?

Asked 4 years ago by Tommyboyks.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Traditional Brown

• A:Answer This fireplace TV stand doesn't have a remote, but it's easy to operate. It has two switches on the face of the unit making it so you control the heat and flames independently of one another.

  Answered 3 years ago by Brand Expert

  
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Q: QuestionIs the fireplace infrared?

Asked 4 years ago by Carman.

This question was asked about the related product: 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65"

• A:Answer Hi Carman, The heat is from a coil heater and is blown out by a fan inside the unit. The flames are from LED lights. It will heat up to 400 square feet. Hope that helps you!

  Answered 3 years ago by Brand Expert

  
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Q: QuestionDoes it have a remote control?

Asked 4 years ago by Jay.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Traditional Brown

• A:Answer This fireplace TV stand doesn't have a remote. It is controlled by a switch. The BTU is 4400 and it will heat up to 400 square feet. Hope that helps!

  Answered 3 years ago by Brand Expert

  
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Q: QuestionI've had my fireplace for 3 years, it started making a horrible smell and noise, can I buy a replacement blower or replacement insert?

Asked 4 years ago by Anonymous.

• A:Answer Please contact our customer service team to inquire about this. They can be reached at [email protected] or 877-203-2917.

  Answered 3 years ago by Brand Expert

  
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Q: QuestionAfter about 6 months of use, my fireplace insert stopped working. Can I purchase a new insert?

Asked 4 years ago by Refrigerator.

• A:Answer Hi! Thank you for reaching out here. I'm so sorry to hear of the broken insert, the fireplace insert has a 1 year warranty while the TV Stand has a 90 day warranty. Please contact us so we may get you a replacement insert at [email protected] or 877-203-2917. We look forward to hearing from you!

  Answered 1 year ago by Brand Expert

  
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Q: QuestionDoes this console make the sound of a real fireplace???

Asked 4 years ago by Cecicordova.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Barnwood

• A:Answer Hi! This is a good question. The fireplace insert is quiet, the only sound emitted is from the blower/fan if the heat is on. The lighting feature and heat work separate, you can have the heat on and no flame or vice versa. The sound effect would be a great feature, thank you for the insight, we will share this with our design team!

  Answered 4 years ago by Brand Expert

  
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Q: QuestionWhat square footage does the heater cover?

Asked 4 years ago by Dpb35.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Grey Wash

• A:Answer Hi! Thank you for reaching out here! The heater heats up to 400 square feet. Hopefully that helps! Thank you!

  Answered 4 years ago by Brand Expert

  
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Q: QuestionWhat is the cord length of the fire place

Asked 4 years ago by Mateo.

• A:Answer Hi Mateo, thank you for reaching out here! The power cord length is about 6'. Feel free to reach out to us here or at [email protected] if you have any other questions! Thank you!

  Answered 1 year ago by Brand Expert

  
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Q: QuestionJust assembled by TV Stand Model W700CSGD How do I care for it (Cleaning)

Asked 4 years ago by Stan.

• A:Answer Hi Stan, thank you for reaching out here! The care for this product is easy-- since it's laminate and is very durable-- we recommend just using a cloth to wipe it down on occasion. Thank you!

  Answered 4 years ago by Brand Expert

  
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Q: QuestionDO YOU ASSEMBLE AND DELIVER? IF SO HOW MUCH IS THE FEE TO DO THIS?

Asked 4 years ago by CONNIE.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Traditional Brown

• A:Answer Hi Connie, thank you for your question! This piece does arrive ready to assemble, but we do recommend checking with your local Best Buy's Geek Squad to see what they offer. If you don't end up going that route and have any questions on assembly, feel free to reach out to us at 877-203-2917 and we'd love to help you out. Thank you!

  Answered 4 years ago by Brand Expert

  
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Q: QuestionWhat is the weight of the stand

Asked 5 years ago by JustAsking.

This question was asked about the related product: Walker Edison - 58" Transitional Two Glass Door Fireplace TV Stand for Most TVs up to 65" - Grey Wash

• A:Answer I purchase this and the wait was 112 lbs. #TeamLift

  Answered 5 years ago by prince

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