Questions & Answers

Q: QuestionCan I use a different SIM card in the Grabdpad

Asked 3 years ago by peedee.

Q: QuestionCan you use Vemno on your grand Pad with your Grandpad phone number?

Asked 3 years ago by sharon.

Q: QuestionHOW DO YOU CHANGE THE PHOTO & OTHER INFORMATION FOR THE ADMINISTRATOR ON A GRANDPAD?

Asked 3 years ago by TM.

Q: QuestionWhen I talk to my mom on her grandpad my voice comes back to me in an echo on my Samsung 10 cell phone

Asked 3 years ago by Fam.

Q: QuestionCan pictures be printed from the GrandPad?

Asked 4 years ago by Anonymous.

Q: QuestionIs grandpad touch screen?

Asked 4 years ago by DCB.

• A:Answer Yes Grandpad is a touch screen.

  Answered 4 years ago by Sistermry

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Q: QuestionHow is the sound volume? My mom is really hard of hearing.

Asked 4 years ago by Mel.

• A:Answer This is probably too late, but in our experience it was great. My mother-in-law was very hard of hearing and legally blind, and she had no issues using this device.

  Answered 4 years ago by Lynk

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Q: QuestionCan the Grandpad be unlocked from consumer cellular?

Asked 4 years ago by AD.

Q: QuestionCan you use alexa with this?

Asked 4 years ago by Alexa.

Q: QuestionI have the grandpad and the Base to charge it isn’t charging and was told to get a android charger. Where do I get those and what does it look like?

Asked 4 years ago by Karen.

• A:Answer I'm just about to hit the "purchase" button for this device (going through the Grandpad.net website) because it seems perfect for my elderly sight impaired mother. So much information and great customer service on the Grandpad.net website even if you got your device through Best Buy, I'll bet they will help you. Maybe the charging station is under warranty?

  Answered 4 years ago by Connie

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Q: QuestionIf a zoom call link is sent to the email on a Grandpad will the Zoom call open up and allow the user to talk as well as see the multiple participants on "gallery view"?

Asked 4 years ago by MaryE.

Q: QuestionHi, I'm looking to buy this for my elderly grandma, however, she wishes to have a device where she can connect it to a printer as she likes to print things off. My question is, can this tablet be connected to a printer or photocopier? thanks, em

Asked 4 years ago by emw.

Q: QuestionWhat video calling apps is this compatible with? FaceTime? Google Hangouts? Skype? Zoom? I'm concerned about purchasing this item for my father and then him not being able to reach his contacts via the various video calling apps they use.

Asked 4 years ago by Jess.

Q: QuestionCan you dowmload the securuty Blink app on the grandpad

Asked 4 years ago by Anonymous.

Q: QuestionCan the ringer volume be increased. My 93 year old mother is hard of hearing so she does not hear it when it rings. Also, will new family members that have added the app from the text sent automatically appear in the app for everyone to see?

Asked 4 years ago by Emmy.

Q: QuestionIs there a limit on how many contacts you can have on a grand pad?

Asked 4 years ago by Howmanycontacts.

Q: QuestionWhen I talk to my mom, the screen showing me in the upper right hand corner is sideways? How do I fix this?

Asked 4 years ago by Timko56.

Q: QuestionCan I purchase earphones for my grandpad

Asked 4 years ago by Mamaw.

Q: QuestionMy wife’s parents, and my mother each want a GrandPad. What is required on our end (we have IPhones) to accept their video and voice calls? Do we need to download a separate GrandPad app for each of our parents?

Asked 5 years ago by Jimr.

Q: QuestionI have tablet can l turn it into a grandpad

Asked 5 years ago by Anonymous.