Questions & Answers

Q: QuestionDoes this model have a front facing camera?

Asked 4 years ago by Joel.

• A:Answer Yes. All variants of the Acer Predator Helios 300 have a webcam

  Answered 4 years ago by Victor

  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat Graphics chipset does this have?

Asked 4 years ago by ComputeCore.

• A:Answer This Predator laptop has the Nvidia GeForce RTX™ 2060 GPU.

  Answered 4 years ago by TeamAcer

  
  Helpful (15)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionSpecifications for this machine show total storage capacity at 1000 GB, but also show solid state drive storage capacity at 512 GB and hard disk drive storage capacity at 1 TB. Shouldn't that total 1.5 TB (1512GB)? Or are the two drive sizes not correct?

Asked 4 years ago by Gamer.

• A:Answer This Predator laptop ships with both an M.2 512GB SSD drive, and a 1TB SATA3 hard drive. The operating system is installed on the SSD and most people use the SATA3 hard drive for extra storage.

  Answered 4 years ago by TeamAcer

  
  Helpful (7)Unhelpful (1)ReportAnswer this question

Q: QuestionIs it possible to change the color of the backlit keys and the logo/stripes on the lid?

Asked 4 years ago by Nero.

• A:Answer The backlit keyboard is RGB and can be changed in the Predator Sense utility on the laptop. The logo/stripes do not change color.

  Answered 4 years ago by TeamAcer

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the exact memory rating on the PH317-54-7973? I have read 2933MHz DDR4, 2666MHz,and even 3400MHz. The storage on this can only be upgraded to 1TB or is that wrong? This comes with 512GB but can I add a SSD 1TB - M.2 NVMe? Does it have a open slot?

Asked 4 years ago by John01824.

• A:Answer The memory included is 2x8GB DDR4 3200 and is upgradeable to 32GB. You can install a 1TB M.2 SSD if 512GB is not enough. Also this laptop has a 2.5" slot for a SATA3 or SSHD.

  Answered 4 years ago by TeamAcer

  
  Helpful (4)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it have RGB on the keyboard? Does the screen comes with 100% srgb color, ntsc?? Can you specify the size of the battery?

Asked 4 years ago by John.

• A:Answer This Predator laptop has a 4-zone RGB keyboard. Color spec such as SRGB or NTSC is not part of our specifications. The battery is not considered user accessible but is spec'd at 4-CELL POLYMER 3815MAH, and is rated at 5.5 hours at an idle state.

  Answered 4 years ago by TeamAcer

  
  Helpful (4)Unhelpful (1)ReportAnswer this question

Q: Questiondoes this have a rgb keyboard?

Asked 4 years ago by v2cool.

• A:Answer Yes, this laptop has an RGB keyboard.

  Answered 4 years ago by TeamAcer

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionIm wondering if the description 1920 x 1280 is a typo? Most laptops in this range appear to use 1920 x 1080 at 16:9. What is the actual ratio and resolution for this laptop?

Asked 4 years ago by KTampa.

• A:Answer Checked Acer.com for model PH317-54-7973 specs and its 1920x1080 FHD. Based on that, 1280 is likely a typo.

  Answered 4 years ago by KTampa

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionI am a bit confused about storage. Is this 512 GB SSD only or it also has a 1TB HD?

Asked 4 years ago by DK.

• A:Answer Model PH317-54-7963 has a 512GB SSD and 1TB HDD installed.

  Answered 4 years ago by KTampa

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this coming with windows 10 home?

Asked 4 years ago by Mir.

• A:Answer Yes.

  Answered 4 years ago by TeamAcer

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIn the specifications it states that it only has a 512 GB drive but in the questions you state that it has a 512 GB & a 1 TB drives.Which is right? I am seriously considering buying this computer but I want the facts straight.

Asked 4 years ago by Gene.

• A:Answer I just purchased this laptop last week from Best Buy and it arrived yesterday. The one that I received has both the 512 GB SSD and the 1 TB HDD.

  Answered 4 years ago by Jeni

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIn the specifications, it says 512 SSD for storage only and saw some other answers from Q&A section that this ships with 512 SSD and 1TB HDD. Just want to clarify if this unit already comes with 512 SSD+1TB HDD and another extra slot for storage upgrade?

Asked 4 years ago by Jaera.

• A:Answer This Predator PH317-54-7973 laptop ships with a 1TB SATA3 hard drive plus one 512GB M.2 SSD and one open M.2 SSD slot.

  Answered 4 years ago by TeamAcer

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this the 2020 model with the charging input on the rear?

Asked 4 years ago by Don.

• A:Answer This model has the DC in jack on the left side.

  Answered 4 years ago by TeamAcer

  
  Helpful (3)Unhelpful (2)ReportAnswer this question

Q: Questionwhat are the physical deminsions?

Asked 4 years ago by JimC.

• A:Answer Height: 0.97", Width: 15.9", Depth: 11", Weight (Approximate): 6.39 lb.

  Answered 4 years ago by TeamAcer

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I use the HDMI out and the mini dispaly port out to two different displays (projector and TV/monitor), am I able to adjust the resolution/aspect ration separately for each output or do they have to be the same?

Asked 4 years ago by Dean.

Q: QuestionDoes this come with Windows 10 or will I have to purchase the OS separately?

Asked 4 years ago by Trystan.

• A:Answer This laptop comes with Windows 10 preinstalled.

  Answered 4 years ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this machine have a way to send video signal to two different displays, ie: a monitor and a projector.

Asked 4 years ago by Dean.

• A:Answer Yes, this Predator laptop has one HDMI and one mini-DP port.

  Answered 4 years ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the graphics card be changed out/upgraded in the future?

Asked 4 years ago by Dean.

• A:Answer No. The internal components on the laptop products such as GPU or CPU are soldered on the mainboard and not upgradeable.

  Answered 4 years ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have an ethernet connector/circuit?

Asked 4 years ago by JerryJam.

• A:Answer Yes this laptop has both wifi and Ethernet capability.

  Answered 4 years ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this question