Questions & Answers

Q: QuestionThe listing for this product says it comes with an i5-11400H processor AND a GTX 1650, is this correct? I would like to be absolutely sure before making the purchase since the last time I purchased a Nitro 5 from here, it came with the wrong GPU.

Asked 3 years ago by Anto.

• A:Answer Yes, the AN515-57-584Y comes with that CPU and GPU. You can also view the specs from the Acer Store here: https://store.acer.com/en-us/nitro%205%20gaming%20laptop%20-%20an515-57-584y

  Answered 3 years ago by TeamAcer

  
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Q: QuestionDoes this laptop have a TPM 2.0 chip? If so, is it already activated? Or is there an option within the BIOS for me to activate it myself?

Asked 3 years ago by Liza.

• A:Answer Yes, this laptop supports TPM 2.0 and can be enabled/disabled in the BIOS.

  Answered 3 years ago by TeamAcer

  
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Q: QuestionHi, does this laptop has more colors in it’s keyboard than red, o i dont know just i want to know if there is a laptop gaming acer nitro 5 whit the colourful keyboard, i dont want a keyboard whit only one color red,

Asked 3 years ago by Michelle.

• A:Answer Its only red

  Answered 3 years ago by Marcus

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Q: QuestionWhen Windows 11 comes out, can this laptop be upgraded to Windows 11?

Asked 3 years ago by Liza.

• A:Answer Here is a link with information you might find helpful: https://community.acer.com/en/kb/articles/14157

  Answered 3 years ago by TeamAcer

  
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Q: QuestionWhat’s the lifespan of this gaming laptop model?

Asked 3 years ago by RedLuigi26.

Q: QuestionDoes this computer come with the new Microsoft edge? Or windows 11?

Asked 3 years ago by Karl.

• A:Answer This laptop comes with MIcrosoft Edge which is part of Windows 10. Acer has not yet qualified this model for Windows 11.

  Answered 1 year ago by TeamAcer

  
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Q: Questiondoes this have built in wifi connectivity ?

Asked 3 years ago by kiika14.

• A:Answer Hello kiika14. Thank you for your question. Yes, based on the information provided by the manufacturer, this Acer Nitro 5 Gaming Laptop AN515-57-584Y comes with a Killer™ Wi-Fi 6 1650 wireless adapter featuring 2x2 MU-MIMO technology (Dual-Band 2.4GHz and 5GHz). You can check more technical details about this Acer Nitro 5 Gaming Laptop AN515-57-584Y here: ***https://store.acer.com/en-us/nitro%205%20gaming%20laptop%20-%20an515-57-584y*** Thank you for choosing Intel!

  Answered 3 years ago by Intel team

  
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Q: QuestionHi what is the difference betwen this Model:AN515-55-53AG SKU:6413247 and this model? Thanks

Asked 3 years ago by MarkL.

• A:Answer There are differences. While they both have the same GPU and memory, the CPU and screen size are different.

  Answered 3 years ago by TeamAcer

  
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Q: QuestionDoes this computer com with Microsoft word excel PowerPoint etc?

Asked 3 years ago by Coolbeans.

• A:Answer Hello Coolbeans. Thank you so much for your question. Based on the information provided by the retailer, this Acer Nitro 5 AN515-57-584Y gaming laptop does not come with any type of software. Software such as Microsoft Office and antivirus are sold separately. Thank you for choosing Intel!

  Answered 3 years ago by Intel team

  
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Q: QuestionEarlier it said the backlight was RGB, but checking back at it now, it's been changed to red. Why is that? From a colorful keyboard to only red???

Asked 3 years ago by Unofrtunatleyunhappy.

• A:Answer Yes, but when I purchased it, the image shown was the one with the colorful keyboard. Not the red one that is showing now.

  Answered 3 years ago by Anonymous

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Q: QuestionCan the laptop be charged over usb-c? I noticed it has a thunderbolt 4 port on the side.

Asked 3 years ago by Kaden.

• A:Answer No, we recommend using the included AC adapter to charge the laptop.

  Answered 3 years ago by TeamAcer

  
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Q: QuestionDoes this laptop support RGB keys?

Asked 3 years ago by Anonymous.

• A:Answer This model has red only backlit keyboard. There are no means to change this particular model to an RGB keyboard.

  Answered 3 years ago by TeamAcer

  
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Q: QuestionIs this an actual product? I couldn't find a single review of it online or another store selling it.

Asked 3 years ago by Yoyo.

• A:Answer Yes this is a legit product.

  Answered 3 years ago by TeamAcer

  
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Q: QuestionDoes this laptop support Thunderbolt ?

Asked 3 years ago by Ning.

• A:Answer Yes, this Nitro 5 laptop supports Thunderbolt 4.

  Answered 3 years ago by TeamAcer

  
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Q: Questionis it 12hz?

Asked 3 years ago by fearlessbeans.

Q: QuestionIs this Acer Nitro 5 144hz?

Asked 3 years ago by Gojo6Satoru.

• A:Answer Hello Gojo6Satoru. Thank you for your question. This Acer Nitro 5 AN515-57-584Y laptop has a refresh rate of 60Hz. Thank you for choosing Intel!

  Answered 3 years ago by Intel team

  
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Q: QuestionDoes it have a dedicated graphics card?

Asked 3 years ago by Jc.

• A:Answer Hello JC. Yes, Acer Nitro 5 AN515-57-584Y laptop comes with a dedicated NVIDIA GeForce GTX 1650 graphics card. Thank you for choosing Intel!

  Answered 3 years ago by Intel team

  
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Q: QuestionCan I play Apex Legends with good frame rate and if the frame rate is bad can I replace parts?

Asked 3 years ago by Acheiver.

• A:Answer I can run apex max settings and get about 75 to 50 fps

  Answered 3 years ago by Aupy

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Q: Questioncan this run ARK or rust

Asked 3 years ago by matt.

• A:Answer While Acer does not test many gaming applications we would recommend you check that the computer meets the system requirements of the application/game to determine if it will work. You might also post your question on the Acer Community where there are many users that post questions and offer help and advice on Acer products. The link is: https://community.acer.com/

  Answered 3 years ago by TeamAcer

  
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Q: QuestionIs the screen refresh rate 144 hertz?

Asked 3 years ago by George.

• A:Answer Hello George. Thank you so much for your question. Yes, as per the information provided by the manufacturer, this Acer Nitro 5 Gaming Laptop comes with a Full HD display with a 60Hz refresh rate. Thank you for choosing Intel

  Answered 3 years ago by Intel team

  
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