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Acer - Predator Helios 16- 16" 240Hz Gaming Laptop WQXGA– Intel i9-13900HX with 16GB memory– NVIDIA GeForce RTX 4080– 1TB SSD - Black

Model:: PH16-71-93FR; |
SKU:: 6546241

User rating, 4.4 out of 5 stars with 195 reviews.

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Page Showing 1-20 of 46 questions

QuestionIs there one 16gb DDR5 memory stick or two memory sticks of 8gb DDR5 and also is there an additional SSD slot ?
Asked 1 year ago by Patrick.
- Answer It is one stick of 16gb ddr5 on my machine, but I am not sure if that’s true for all machines. I upgraded to 64gb with two sticks of 32gb ddr5. Yes there’s an additional NVME slot so I added a 4tb M.2 2280 drive to my laptop, without formatting a new copy of Windows. My new drive is additional storage, not replacing the original OS hard drive.
  Answered 1 year ago by medavid16
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QuestionI am not understanding the screen specifications....LED panel or not? Conflicting specs presented. The FEATURES section says: WQXGA LED panel 240 Hz The SPECIFICATIONS section says: Screen type: IPS Does this unit have an LED display? or is it IPS?
Asked 1 year ago by Adam.
- Answer IPS is a display type. WQXGA is a display resolution. Apples and oranges. IPS stands for in-plane switching and is a type of panel technology for LCD (liquid crystal display) monitors. This had an ISP LED monitor with WQXGA resolution 240hz 3ms. I own one and it is amazing at full settings for gaming
  Answered 1 year ago by Anonymous
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QuestionIs this laptop comes with 8gb rtx 4080?
Asked 1 year ago by Ryan.
- Answer This Predator laptop has: Graphics Memory Capacity: 12 GB and graphics memory type: GDDR6.
  Answered 1 year ago by TeamAcer
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QuestionWhat is the maximum graphics power of the 4080? Is it 165W or 175W?
Asked 1 year ago by Alden.
- Answer System information in the control panel on mine says 175w for Maximum Graphics Power
  Answered 1 year ago by ChuckB
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QuestionThe laptop says it has 4 slots for ram? What is the maximum ram this laptop will support?
Asked 1 year ago by Oata.
- Answer I have opened up my machine and upgraded it to 64gb, it is a two slot not 4 slot.
  Answered 1 year ago by medavid16
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QuestionIF THIS OVER $2200 LAPTOP DOES NOT SUPPORT WINDOWS ( IR CAMERA FACE RECOGNITION **TO LOG INTO WINDOWS***?? DOES THIS LAPTOP HAVE A *FINGERPRINT SCANNER** TO MAKE LOGGING INTO THE LAPTOP MORE ADVANCED AND EASIER??
Asked 1 year ago by Wiaeguyy007.
- Answer No, this laptop does not have a fingerprint scanner or IR webcam. You might call the Acer store for assistance in selecting a model; they can be reached at 800-910-2237 and hours are 8am-5pm Central, Mon-Fri.
  Answered 1 year ago by TeamAcer
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QuestionDoes the i9-13900HX in this suffer from the voltage issues?
Asked 7 months ago by PowerfulMagic.
- Answer Greetings from the Intel team. Thank you for your question. No, the Intel® Core™ i9-13900HX processor is not one of the impacted processors. The issue is related to 13th and 14th Generation Intel desktop processors; for the list of 13th and 14th gen desktop processors with a two-year extended warranty, visit: https://www.intel.com/content/www/us/en/support/articles/000024255/processors.html#:~:text=Warranty%20policy%20for%20Intel%C2%AE%20Boxed%20Processor,Intel%20provides%20a%20product%20replacement. For detailed information about the Intel® Core™ i9-13900HX processor, visit: https://ark.intel.com/content/www/us/en/ark/products/232171/intel-core-i9-13900hx-processor-36m-cache-up-to-5-40-ghz.html Thank you for choosing Intel! Emilio_Intel
  Answered 7 months ago by Intel team
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QuestionIs this laptop's display capable of HDR?
Asked 1 year ago by Millia.
- Answer No sadly the screen does not support HDR but if you have a gaming monitor that does you can hook it up to get HDR like I do
  Answered 1 year ago by DannyG
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QuestionWhat security software comes preinstalled on this laptop?
Asked 1 year ago by SativaGummi.
- Answer Windows 11 includes its own antivirus software called Windows Defender. This gets updates as needed through Windows Updates.
  Answered 1 year ago by TeamAcer
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QuestionCan I ask the geek squad from best buy to upgrade the Ram for me? If not where can I got upgrade ram for this?
Asked 1 year ago by Chris.
- Answer They likely will not install additional memory prior to purchase but it is not too difficult to install extra memory. If you don't feel comfortable doing this please contact your local Best Buy to see if they offer upgrade services.
  Answered 1 year ago by TeamAcer
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Question**NOT ANSWERED**YET** Does this has an (( IR Camera )) for Windows Hello ?? Check for Windows Hello compatibility To check if your laptop has a supported webcam, click on the box labeled "Facial recognition (Windows Hello)."
Asked 1 year ago by Wiaeguyy007.
- Answer The laptop products come with a standard web cam but it is not IR.
  Answered 1 year ago by TeamAcer
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QuestionWhat type of key switches does it use?
Asked 4 months ago by tj.
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QuestionWill this run Windows 10? Are there Windows 10 drivers for this laptop?
Asked 9 months ago by Fresh.
- Answer You can install Windows 10 if you like. Theoretically it should work however please note that Acer has not tested Windows 10 on this laptop, and Windows 11 is the qualified operating system. We suggest you post your question on the Acer community forum at community.acer.com. This is a very good peer-to-peer forum for questions and answers on Acer products.
  Answered 9 months ago by TeamAcer
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QuestionDoes this charge with regular USB C, I don't want to have to log around the heavy power brick. If it does, does USB C provide it with enough power to charge while using, or does the battery just drain slower.
Asked 11 months ago by wisefool.
- Answer It can, but to get the max out of the machine you need 330W and you can not deliver that through the usbc. So it will run in a severely throttled mode. My recommendation is not to do that. If you need that, don't get a powerful machine.
  Answered 11 months ago by Sharp911
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QuestionIs laptop new or used or refurbished?
Asked 11 months ago by Yousef.
- Answer The warranty shows as one year so it is not a refurbished product.
  Answered 11 months ago by TeamAcer
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QuestionRTX 4080 achieves its's maximum performance at 175 Watts, but it seems like this machine can only provide 165 Watts to the graphics card is that true? Will the graphics card be underpowered? Also how is cooling and performance for this machine?
Asked 11 months ago by yad.
- Answer It is a gaming laptop , it will turn on the fans on gaming just kiske a desktop but a little bit loader , but you can play pretty much any game at the highest settings like , would recommend upgrading ram to 32 gb.
  Answered 11 months ago by MVSJ
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QuestionIs this the Mini LED display version?
Asked 1 year ago by Zero.
- Answer No. Now don't get me wrong here the display is wonderful, but it is not the mini LED
  Answered 1 year ago by Anonymous
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QuestionDoes this model have any extra ram or ssd slots and if so what kind of ssd slot does it have?
Asked 1 year ago by Poro.
- Answer Yes - M.2 NMVE for the SSD No - you will need to swap out the RAM thats in there if you wish to upgrade, both slots are used and there are no extra.
  Answered 1 year ago by OriginalB
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Questionim wondering at what Mhz/speed the ram runs at
Asked 1 year ago by mark.
- Answer Since its running dual channel, the speed is 5600mhz!
  Answered 1 year ago by SatwikR
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QuestionGood day , Want to ask question is this laptop cpu and gpu still overheating , or acer solve this problem ?
Asked 1 year ago by Vadims.
- Answer Haven’t had this issue in my 3 months of ownership
  Answered 1 year ago by DesmoneB
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Showing 1-20 of 46 questions

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