Questions & Answers

Q: QuestionHow long is the manufacturer's warranty on this laptop?

• A:Answer This laptop comes with a 1-year manufacturer's warranty for both parts and labor.

Q: QuestionDoes this Acer laptop have a built-in microphone?

• A:Answer Yes, the Acer Predator Helios Neo 16 has a built-in microphone.

Q: QuestionWhat is the refresh rate of the display on this gaming laptop?

• A:Answer This laptop features a 240Hz refresh rate display.

Q: QuestionWhat graphics card does the Predator Helios Neo 16 use?

• A:Answer It is equipped with the NVIDIA GeForce RTX 4070 graphics card.

Q: QuestionWhat is the maximum amount of RAM this laptop supports?

• A:Answer The maximum RAM supported is 64GB.

Q: QuestionWhat type of storage does this laptop use?

• A:Answer This gaming laptop uses a 1TB SSD for storage.

Q: QuestionCan the RAM on this be upgraded or are the units soldered on?

Asked 9 months ago by Menzoo.

• A:Answer Actually, I bought this from Best Buy a in November 2024 and I update the memory to 64G (using 2 32G Crucial CT2K32G56C46S5) with no problem and the memory was recognized. I also added a 4T SSD drive (SAMSUNG 990 RPO SSD 4TB PCIe 4.0 M.2 2280 MZ-V9P4T0B/AM) to the 2nd slot and this is also working with no problem. I did this in two steps. First, I replaced the memory and power on to make sure the memory was recognized. Next I installed the SSD and power on and verified that they worked. Its been 3 weeks now and no issues.

  Answered 6 months ago by Jamdown

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Q: QuestionCan this be upgraded to 32gb ram also will it cause anything to overheat if it can?

Asked 9 months ago by Louter10000.

• A:Answer This laptop has two DIMM slots each supporting up to 16GB, for max total of 32GB memory. There are no indications that upgrading with compatible memory will cause overheating issues.

  Answered 9 months ago by TeamAcer

  
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Q: QuestionCan I use a 4 TB SSD in this laptop?

Asked 4 months ago by Shime.

• A:Answer A 2TB M.2 SSD was the highest capacity SSD tested/qualified by Acer. You might post your question on the Acer community forum at community.acer.com. This is a very good peer-to-peer forum for questions and answers on Acer products.

  Answered 4 months ago by TeamAcer

  
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Q: QuestionDoes this laptop support 32GB of RAM in each slot, making a maximum of 64GB of RAM or just 16GB of memory in each slot, maximum of 32GB?

Asked 6 months ago by RenatoM.

• A:Answer It supports 32 in each slot, I upgraded mine to 64(32x2)

  Answered 6 months ago by DominicVerified Purchase

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Q: QuestionIs this product still available?

Asked 1 month ago by Osc81.

Q: QuestionI bought this laptop and I want to increase storage. Does this laptop have 2 SSD ports?

Asked 4 months ago by OnurE.

• A:Answer Yes, this Predator laptop has two M.2 SSD slots to increase storage if needed.

  Answered 4 months ago by TeamAcer

  
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Q: QuestionCan this laptop use a USB-C docking station?

Asked 5 months ago by Rob.

• A:Answer A USB-C docking station can be connected to the Thunderbolt 4 port on the back of the laptop. It is recommended not to use a DP to HDMI adapter cable to connect.

  Answered 5 months ago by TeamAcer

  
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Q: Questionwhy are there no other colors?

Asked 6 months ago by MattieGoodwin.

Q: Questionthis has the 4070 so what is the TDP for the card?

Asked 6 months ago by question.

• A:Answer Greetings from the Intel team. Thank you for your question. According to the manufacturer's website, the Acer - Predator Helios Neo 16 model PHN16-72-91P6 has a dedicated graphics card GeForce RTX™ 4070 with a Maximum Graphics Power of up to 140 W. For detailed information about the Intel® Core™ i9 processor 14900HX, visit: https://www.intel.com/content/www/us/en/products/sku/235995/intel-core-i9-processor-14900hx-36m-cache-up-to-5-80-ghz/specifications.html Thank you for choosing Intel! Emilio_Intel

  Answered 6 months ago by Intel team

  
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Q: QuestionIs this a new laptop?

Asked 6 months ago by Marwah.

• A:Answer Yes

  Answered 6 months ago by grandmag9Verified Purchase

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Q: QuestionHow is the cooling

Asked 6 months ago by Dom.

• A:Answer The air from the vent gets warm at times. Using the keyboard PredatorSense key, the highest temps I have seen are GPU 65C, the CPU 85C, and the system is 54C. I bought a cooling pad from a community used item store for $2.00. While using the cooler the highest temps I have seen are, GPU 60C, CPU 58C, System 52C.

  Answered 6 months ago by jamdown

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Q: QuestionIs the keyboard backlight per key or 4 zone lighting?

Asked 6 months ago by Anonymous.

• A:Answer It is 4 zone, the predator "Helios" has per key RGB, but the predator "Helios Neo" has 4 zone RGB for keyboard.

  Answered 6 months ago by Anonymous

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Q: QuestionSpecs show that the battery life is 90 min, so without power adapter it will last only 90 min or more? Can you give a exact number of hrs that it can run without power adapter?

Asked 7 months ago by CH.

• A:Answer The battery life is up to 6 hours depending on how the laptop is being used, so we cannot offer an exact number of hours. We have reported the typo on Best Buy's site to the appropriate team so this can be corrected.

  Answered 7 months ago by TeamAcer

  
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Q: QuestionHow many GB is the RTX 4070?

Asked 7 months ago by Alex.

• A:Answer 8 GB

  Answered 6 months ago by Anonymous

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