Questions & Answers

Name: Acer - Predator Helios Neo 16" WUXGA 165Hz IPS Gaming Laptop - Intel i5-13500HX – GeForce RTX 4050 with 16GB DDR5– 512GB SSD - Steel Gray
Brand: Acer
SKU: 6541305
Price: 1139.99 USD
Rating: 4.7 (710 reviews)

Acer - Predator Helios Neo 16" WUXGA 165Hz IPS Gaming Laptop - Intel i5-13500HX – GeForce RTX 4050 with 16GB DDR5– 512GB SSD - Steel Gray

Model:: PHN16-71-50JG; |
SKU:: 6541305

User rating, 4.7 out of 5 stars with 710 reviews.

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Questionwill the second m.2 slot be able to handle 4TB of pcie4 nvme or higher? i found an great deal with predator gm7 4tb nvme, just wanna make sure before buying it. If not, can it handle 2tb?
Asked 1 year ago by 64GBcat9dude.
- Answer Acer has tested up to a 1TB M.2 SSD drive. Theoretically a larger capacity drive should work fine, but you might post your question on the Acer community forum at community.acer.com. This is a very good peer-to-peer forum for upgrade questions and answers on Acer products.
  Answered 1 year ago by TeamAcer
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QuestionWould opening the laptop and changing its parts void the BestBuy/GeekSquad warranty for the computer?
Asked 1 year ago by JozoRL.
- Answer Internal components such as GPU or CPU are integrated on the mainboard and are not upgradeable on the laptop products. Storage and memory can be upgraded and will not void the manufacturer's warranty unless damage to the laptop occurs by doing so.
  Answered 1 year ago by TeamAcer
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QuestionBiggest thing I is battery quality and run time unplugged
Asked 1 year ago by Moe.
- Answer The battery is 4-cell 90 Wh, and maximum battery run time is approximately 8 hours.
  Answered 1 year ago by TeamAcer
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QuestionDoes this model support USB-C Charging? I read Acer's previous answer that they "Recommend" the AC brick, which is a pretty blatant evasion, but i'll ask again.
Asked 1 year ago by Satorikn.
- Answer The specs pretty clearly say it has two USB C thunderbolt ports that support 65W power delivery and one that supports charging while off only. So that would be a definite yes. The reason the brick is recommended is they almost always put our more than 65W so are faster. "Ports 2 - USB Type-C Ports USB 3.2 Gen 2 (up to 10 Gbps) DisplayPort over USB Type-C, Thunderbolt 4 & USB Charging, 1 - USB 3.2 Gen 2 Port (Featuring Power-off Charging), 1 - USB 3.2 Gen 2 Port, 1 - USB 3.2 Gen 1 Port, 1 - HDMI Port 2.1 with HDCP Support and 1 - Ethernet (RJ-45) port"
  Answered 1 year ago by Fraamus
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QuestionAre you able to change the color of the keyboard? and is this good to use for adobe after effects
Asked 1 year ago by Caitlin.
- Answer Acer has not tested this app but the keyboard is 4-zone RGB. You might post your Adobe question to the Acer Community where there are many users that offer advice on Acer products. The link is https://community.acer.com/en.
  Answered 1 year ago by TeamAcer
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QuestionIt has a max RAM capacity of 32GB, but can it handle up to 64GB? The CPU's description says it can handle even 128GB.
Asked 1 year ago by CuriosCat.
- Answer The max memory supported on this model is 32GB, using 2x16GB memory sticks.
  Answered 1 year ago by TeamAcer
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QuestionIs this computer good for softwares like Rhino, Autocad and photoshop? And for all architecture softwares in general?
Asked 1 year ago by Katy34.
- Answer Acer has not tested these types programs but you might post your question on the Acer Community forum at https://community.acer.com/ This forum has many experienced users and very good peer to peer support for Acer products, who may be able to answer your software questions on component upgrades.
  Answered 1 year ago by TeamAcer
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QuestionDoes this laptop support two monitors? Does it support 2 or 3 monitors via HDMI and USB C?
Asked 1 year ago by Ruben215.
- Answer This laptop has one HDMI port on the back and one DisplayPort over USB-C on the front, to connect monitors.
  Answered 1 year ago by TeamAcer
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Questioni recently bought my acer predator helios neo 16 from flipkart i5 512gb variant and it is only showing one ram stick of 16gb in my task manager why is
Asked 1 year ago by Anonymous.
- Answer According to our documentation this ships with 2x8GB memory for 16GB. There are two slots that support up to 16GB each for max total of 32GB.
  Answered 1 year ago by TeamAcer
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QuestionCan I use a 2TB internal SSD, If so could I use 2?
Asked 1 year ago by Pryzmuh.
- Answer This laptop has one M.2 SSD slot for storage. Acer has tested up to 1TB, but you likely could use a 2TB drive.
  Answered 1 year ago by TeamAcer
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QuestionDoes this model have a Fingerprint Reader for Windows login? The PHN16-71 manual lists the steps to setup a fingerprint reader, but I cannot find the reader.
Asked 1 year ago by Buddy.
- Answer The PHN16-71-50JG does not have a fingerprint reader. The manual covers all models that have features that other models may not have.
  Answered 1 year ago by TeamAcer
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QuestionDoes this have a internal webcam?
Asked 1 year ago by Yu.
- Answer Yes, all Acer laptops and Chromebooks include a built in webcam and mic.
  Answered 1 year ago by TeamAcer
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QuestionCan this laptop be charged via usb c? If so up to how many watts?
Asked 2 years ago by Anonymous.
- Answer We recommend using the included standard AC adapter. Here are the specs for the USB-C Thunderbolt 4 ports: Connects a USB Type-C™ AC adapter to supply power to the system (20V; 65W). Connects to USB devices with a USB Type-C connector and provides data delivering speed up to 10 Gbps. Provides USB charging: 5 V; 3A. Provides DisplayPort over USB-C. Supports Thunderbolt(TM) 4
  Answered 2 years ago by TeamAcer
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QuestionI know the charge brick that came with the laptop is the recommended for charging...I travel a lot with this laptop, I need to have something that isn't taking up so much weight and space in my bag. Looking for alternative suggestions.
Asked 11 months ago by Kyle.
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QuestionWill installing an upgrade SSD drive into the laptop void the warranty? Thank you!
Asked 1 year ago by David.
- Answer The warranty can only be voided if you break a seal and there is no seal. I installed a refurbished 970 EVO Plus 2TB PCIe and I have had 0 issues.
  Answered 1 year ago by RoccoB
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QuestionWhat is the processor speed for this laptop? It isn’t shown in the specs.
Asked 1 year ago by Khait.
- Answer Greetings from the Intel team. Thank you for your question. Based on the Laptop's system specifications provided on the Retailer's website, the Laptop comes with the Intel® Core™ i5-13500HX processor, which has a Max Turb.o Frequency of 4.7 GHz. CPUs do not always need to run at their maximum frequency. Some programs depend more on memory to run smoothly, while others are CPU-intensive. Intel® Turbo Boost Technology is an energy-efficient solution to this imbalance: it lets the CPU run at its base clock speed when handling light workloads, then jump to a higher clock speed for heavy workloads. For detailed information about the Intel® Core™ i5-13500HX processor, visit: https://ark.intel.com/content/www/us/en/ark/products/232156/intel-core-i5-13500hx-processor-24m-cache-up-to-4-70-ghz.html Thank you for choosing Intel! Emilio_Intel
  Answered 1 year ago by Intel team
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Questionis this laptop good for sims 3 and 4 with lots of cc and mods? (possibly roblox and mc with mods?)
Asked 1 year ago by gabby.
- Answer Can easily run over 200 mods on MC, the DDR5 ram is overkill for roblox, sims, terraria, minecraft, etc. I can run most triple A games on max settings.
  Answered 1 year ago by RoccoB
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QuestionDoes this laptop take two of these: CORSAIR - Vengeance 16GB (1PK 16GB) 4800MHz DDR5 C40 SODIMM Laptop Memory - Black
Asked 1 year ago by 808tstr.
- Answer Acer has not qualified this type of memory for this Predator laptop. It does support DDR5 4800 SO-DIMM, Samsung, Hynix and Micron are among brands that were qualified for this laptop.
  Answered 1 year ago by TeamAcer
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QuestionI just ordered this as my first gaming laptop and plan to upgrade the SSD. Do I need a special type of screwdriver or does it use a regular type?
Asked 1 year ago by Ginger.
- Answer small phillips
  Answered 1 year ago by packersfan036
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QuestionCan play xbox game
Asked 1 year ago by Anonymous.
- Answer Yes, and they run pretty well! Not as well as a console but still great.
  Answered 1 year ago by FrippleDip
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Showing 21-40 of 72 questions

Questions & Answers

Acer - Predator Helios Neo 16" WUXGA 165Hz IPS Gaming Laptop - Intel i5-13500HX – GeForce RTX 4050 with 16GB DDR5– 512GB SSD - Steel Gray

Q: Questionwill the second m.2 slot be able to handle 4TB of pcie4 nvme or higher? i found an great deal with predator gm7 4tb nvme, just wanna make sure before buying it. If not, can it handle 2tb?

Q: QuestionWould opening the laptop and changing its parts void the BestBuy/GeekSquad warranty for the computer?

Q: QuestionBiggest thing I is battery quality and run time unplugged

Q: QuestionDoes this model support USB-C Charging? I read Acer's previous answer that they "Recommend" the AC brick, which is a pretty blatant evasion, but i'll ask again.

Q: QuestionAre you able to change the color of the keyboard? and is this good to use for adobe after effects

Q: QuestionIt has a max RAM capacity of 32GB, but can it handle up to 64GB? The CPU's description says it can handle even 128GB.

Q: QuestionIs this computer good for softwares like Rhino, Autocad and photoshop? And for all architecture softwares in general?

Q: QuestionDoes this laptop support two monitors? Does it support 2 or 3 monitors via HDMI and USB C?

Q: Questioni recently bought my acer predator helios neo 16 from flipkart i5 512gb variant and it is only showing one ram stick of 16gb in my task manager why is

Q: QuestionCan I use a 2TB internal SSD, If so could I use 2?

Q: QuestionDoes this model have a Fingerprint Reader for Windows login? The PHN16-71 manual lists the steps to setup a fingerprint reader, but I cannot find the reader.

Q: QuestionDoes this have a internal webcam?

Q: QuestionCan this laptop be charged via usb c? If so up to how many watts?

Q: QuestionI know the charge brick that came with the laptop is the recommended for charging...I travel a lot with this laptop, I need to have something that isn't taking up so much weight and space in my bag. Looking for alternative suggestions.

Q: QuestionWill installing an upgrade SSD drive into the laptop void the warranty? Thank you!

Q: QuestionWhat is the processor speed for this laptop? It isn’t shown in the specs.

Q: Questionis this laptop good for sims 3 and 4 with lots of cc and mods? (possibly roblox and mc with mods?)

Q: QuestionDoes this laptop take two of these: CORSAIR - Vengeance 16GB (1PK 16GB) 4800MHz DDR5 C40 SODIMM Laptop Memory - Black

Q: QuestionI just ordered this as my first gaming laptop and plan to upgrade the SSD. Do I need a special type of screwdriver or does it use a regular type?

Q: QuestionCan play xbox game

Best-selling gaming laptops

Questionwill the second m.2 slot be able to handle 4TB of pcie4 nvme or higher? i found an great deal with predator gm7 4tb nvme, just wanna make sure before buying it. If not, can it handle 2tb?

QuestionWould opening the laptop and changing its parts void the BestBuy/GeekSquad warranty for the computer?

QuestionBiggest thing I is battery quality and run time unplugged

QuestionDoes this model support USB-C Charging? I read Acer's previous answer that they "Recommend" the AC brick, which is a pretty blatant evasion, but i'll ask again.

QuestionAre you able to change the color of the keyboard? and is this good to use for adobe after effects

QuestionIt has a max RAM capacity of 32GB, but can it handle up to 64GB? The CPU's description says it can handle even 128GB.

QuestionIs this computer good for softwares like Rhino, Autocad and photoshop? And for all architecture softwares in general?

QuestionDoes this laptop support two monitors? Does it support 2 or 3 monitors via HDMI and USB C?

Questioni recently bought my acer predator helios neo 16 from flipkart i5 512gb variant and it is only showing one ram stick of 16gb in my task manager why is

QuestionCan I use a 2TB internal SSD, If so could I use 2?

QuestionDoes this model have a Fingerprint Reader for Windows login? The PHN16-71 manual lists the steps to setup a fingerprint reader, but I cannot find the reader.

QuestionDoes this have a internal webcam?

QuestionCan this laptop be charged via usb c? If so up to how many watts?

QuestionI know the charge brick that came with the laptop is the recommended for charging...I travel a lot with this laptop, I need to have something that isn't taking up so much weight and space in my bag. Looking for alternative suggestions.

QuestionWill installing an upgrade SSD drive into the laptop void the warranty? Thank you!

QuestionWhat is the processor speed for this laptop? It isn’t shown in the specs.

Questionis this laptop good for sims 3 and 4 with lots of cc and mods? (possibly roblox and mc with mods?)

QuestionDoes this laptop take two of these: CORSAIR - Vengeance 16GB (1PK 16GB) 4800MHz DDR5 C40 SODIMM Laptop Memory - Black

QuestionI just ordered this as my first gaming laptop and plan to upgrade the SSD. Do I need a special type of screwdriver or does it use a regular type?

QuestionCan play xbox game