Questions & Answers

Q: QuestionWill this service cover the cost of installing a Fire TV Cube?

Asked 4 years ago by Dick.

• A:Answer Hey there. Thanks for the question! We'd likely use a different device to set up the Fire TV Cube but it would be quite similar. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI have a Samsung Galaxy Tab A that is several years old. Can I add it to my existing account that has only 1 device on it.

Asked 4 years ago by Annette.

• A:Answer Hi Annette. Thanks for your question! if you're wondering if you can add it to your Tech Support plan, you can absolutely do that. You don't have to do anything with it until there's an issue. The first time we look at the tablet, it'll then be added into your system. I hope this helps out. If this isn't what you were referring to or you have more questions, please let us know!

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionWe recently moved and when we went to set up our Xbox One it says it’s connected to the internet but won’t actually let you do anything you need internet for, like online gaming, Netflix, etc. Any suggestions?

Asked 4 years ago by Vera.

• A:Answer Hi there. Thanks for reaching out about this! I'm sorry you're running into these issues. We've seen this kind of thing before. We are able to come out there and take a look with you if you'd like or try and troubleshoot the problem over the phone. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionJust received a new HP computer I bought from Best Buy. Thought I could transfer all info from my old computer to the new one, but it was all in another language (as far as I was concerned!). I have wi-fi already. Help?????

Asked 4 years ago by SusieQ3366.

• A:Answer Thanks for reaching out! We should be able to transfer your data and look into any computer issues you may have. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 or connect with one of our chat agents at www.geeksquad.com/chat.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI bought a pair of Bose speakers to add to my computer. I went to connect them and all I get is static. The speakers are Bose Companion 2 serie 3. What could be the issue - never been used. I have an in home warranty program to cover these costs

Asked 5 years ago by Russ.

• A:Answer Hi Russ. Thanks for your question and congrats on your purchase! I'm sorry you're running into issues. As long as they're plugged into the right port, you may just need to adjust a few settings on your computer. We'd be happy to help out if need be. You can give us a call at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI'd like to add video camera & microphone capabilities to my older Dell computers in order to participate fully in online webinars, etc. How do you recommend I do this?

Asked 5 years ago by Walt.

• A:Answer Thanks for your question, Walt! We do sell webcams that can connect directly to most computers. For support with compatibility and/or setting up, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy tv is showing no sognal even though my xbox is powered on. I have changed the hdmi cord already. What else can I do?

Asked 5 years ago by Bree.

• A:Answer Hi Bree. Thanks for your question! Aside from making sure the cord isn't the problem, try plugging the HDMI into different ports on the TV as well as verifying you're changing the input from the TV remote. (i.e. if the HDMI is plugged into HDMI 3 on the TV, make sure your TV is also set to that with the remote). If you need further help, give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we can send an agent out to take a look with you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy controller to my xbox stop working with it.

Asked 5 years ago by 23.

Q: QuestionI have a tablet, I brought from at&t years ago (it takes a sim card). I now have Verizon wireless, will you be able to bring my old at&t tablet to Verizon wireless network.

Asked 5 years ago by Bighungry.

• A:Answer Hi there! We may be able to do that, but we’d would need to take a look at your tablet first. Please visit a mobile expert at your local Best Buy store for further assistance. ^Jenni

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have tried every lan line to my ps4 but none work is there a certain phone the actually fits on the system

Asked 6 years ago by Nate.

• A:Answer Thanks for contacting us for support. I can certainly understand wanting support on how to best set up your PlayStation 4 so I'm glad you reached out for help. I recommend contacting Sony by calling 1 (800) 222-7669 to see if they have any recommendations on what phone will work with your system.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI am trying to allow my PS4 to connect to the Playstation Network. I am having trouble on how to set up and allow certain ports to be open through port forwarding. After calling my ISP and manufacturer of the router I still have not been able to solve.

Asked 7 years ago by jdolejs.

• A:Answer Hello jdolejs – This may be something that we can help you out with, but we don’t have the ability to access a gaming console remotely. Instead, we’d need to send someone out to your home to get hands on with it. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to set up an appointment if you’d like to go that route.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI want to setup WD Mypassword Ultra to do backups in Windows 1o. I followed WD instructions, but the backup will not start. Am I able to have Geeksquad set it up for the $39.99. Should I fo this in the store, or wirelessly.

Asked 7 years ago by keetee.

Q: QuestionI plan to buy an August smart lock from Best Buy. Will this plan cover the installation of that product? I also have a Ring video doorbell that I need installed. Can I get both installed under one plan?

Asked 8 years ago by Seniornana.

Q: QuestionI purchased all in one desk top t just look at the receipt I dont see geek squad on it can I still purchase it

Asked 9 years ago by Anonymous.

• A:Answer Yes, you can. You can call 1-800-GEEK SQUAD (1-800-433-5778) to schedule an in-home appointment or Chat with an Agent via remote support (https://www-ssl.bestbuy.com/usw/covertops)

  Answered 8 years ago by L3

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Q: QuestionDoes Geek Squad install XBOXONE even though it was not purchased at BestBuy?

Asked 9 years ago by Anonymous.

• A:Answer Geek Squad will set it up no matter where you purchased the hardware.

  Answered 8 years ago by L3

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Q: QuestionSuitable Service for Smart TV Set Up?I bought a Smart TV that will not connect to the Internet. The manufacturer cannot help me and my ISP cannot help me. Is this the correct Geek Squad service to purchase to help me connect? Thank you.

Asked 10 years ago by Chellen.

• A:Answer I would recommend TV Connect. This service is designed to connect your TV to an existing wireless network. It also provides some education and will make sure your sources are connected.

  Answered 1 year ago by GeekSquadSupport

  
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Q: QuestionWhere do I go online to add another device to my existing Geek Squad Tech Support Account?

Asked 4 years ago by Angel.

• A:Answer Hi Angel. Thanks for your awesome question. You don't need to add a device to your account with us if we're talking about Total Tech Support. The way it works is when you first have work done on the device, it gets added to our system. But rest assured it'll be covered within the plan. I hope this helps and made sense. If you have further questions, please feel free to reach out to us!

  Answered 4 years ago by GeekSquadSupport

  
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