Questions & Answers

Q: QuestionWhen using this to control a Schlage lock, does it allow you to program in and delete entry codes? Are you able to tell which codes were used and when they were used? Just trying to weigh the purchase of this versus replacing my Nexia Bridge.

Asked 3 years ago by cszeg.

• A:Answer it depends on the schlage lock you have but for my schlage connect no it does not. you may want to get the schlage sense or schlage encode to be able to control and program codes remotely

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this support Matter and/or Thread, the new smart home standards adopted by Apple, Google, Amazon, and SmartThings?

Asked 3 years ago by MStyles.

• A:Answer It's got an onboard Thread radio that Samsung has yet to enable, so it's Matter-ready. Check out Automate Your Life's video about it on YouTube to learn more.

  Answered 2 years ago by msubulldog94

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Q: QuestionIs this unit voice controlled? My hub must be voice controlled.

Asked 3 years ago by LockLady.

• A:Answer It is voice enabled through alexa or google. It's a spin off from Samsung smart things.

  Answered 3 years ago by NomailVerified Purchase

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Q: QuestionIs the compatible with Z wave products?

Asked 3 years ago by Ben.

• A:Answer Yes this is compatible with zwave products. I have over 40 currently in my system.

  Answered 3 years ago by KayGVerified Purchase

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Q: QuestionI bought this item and our management company has the software to control it. If we fire the management company can we change it so they have no control over our front door lock?

Asked 2 years ago by Anonymous.

• A:Answer So you're saying you have the hardware (hub) but management company uses the app to control devices? If that's the case just search Google for how to factory reset Smartthings Hub V3 or Aeotec Hub. You'll have to create a new profile with different e-mail, etc.

  Answered 2 years ago by PalmSpringsBill

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Q: QuestionI understand it can connect via wifi with no hardwire network, my question is, can I do the initial setup directly with the wifi without using a network cable?

Asked 3 years ago by Jake.

• A:Answer Yes, no cable needed.

  Answered 2 years ago by chrisgage

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Q: QuestionWhen can I order this item from Best Buy? I can only find this product currently on Amazon.

Asked 3 years ago by MIKEK54952.

Q: QuestionIs this hub discontinued? I can't find it available online anywhere.

Asked 3 years ago by Taisia.

• A:Answer No, it is still available. It is the same hub that Samsung used, but Samsung turned it over to Aeotec. Samsung's hub was the one that was discontinued.

  Answered 3 years ago by Trooper4Verified Purchase

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Q: QuestionWhat iPhone app does this work with?

Asked 3 years ago by Steve.

• A:Answer SmartThings

  Answered 3 years ago by KayGVerified Purchase

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Q: QuestionWhen will this be back in stock?

Asked 3 years ago by JArcher.

Q: QuestionWill this work without the internet?

Asked 3 years ago by connectdigital.

• A:Answer Yes it will but as a regular switch

  Answered 3 years ago by roniasmar

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Q: QuestionIs this the same thing as the Samsung SmartThings Hub?

Asked 3 years ago by AWW6953.

• A:Answer Yes, rebranded.

  Answered 3 years ago by Perp

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Q: QuestionWill this hub control Kwikset Smart Lock ?

Asked 2 years ago by JeffC.

• A:Answer Not sure why these kind of questions have to be asked. The answer is it depends. There are several wireless technologies (protocols) out there. Bluetooth, wifi, Z-Wave, Zigbee to name a few. Wi-fi devices work with wi-fi routers, bluetooth devices work with bluetooth phones and Z-Wave/Zigbee devices work with compatible hubs. Unless it's changed Samsung (now Aeotec) Smartthings hub work with smart devices that use Z-Wave or Zigbee signals. Kwikset may offer versions of all 3 so you have to make sure you get the right one.

  Answered 2 years ago by PalmSpringsBill

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