A:AnswerHi there - We're sorry you've experienced this with our Party Duo Tower Set. Please contact us by phone at 1-855-292-4087, by our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical). We'd be happy to assist you!
A:AnswerNo I've tried but to no avail I did discover one light trick---by holding the light button for about 8-12 seconds and then push the light button again quickly---what will happen is that the light will sequence thru all the lights
A:AnswerHi there – it is possible the cord is plugged into the incorrect port. Please contact us by phone at 1-855-292-4087 or through our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical), we'd be happy to assist you!
A:AnswerHi there - We're sorry you've experienced this with our ABT385. Please contact us by phone at 1-855-292-4087, by our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical). We'd be happy to provide a new remote for you!
A:AnswerMax volume isn’t probably as loud as you think - I can put it up to max (30 on the volume scale) in the house and it isn’t annoyingly loud. It has good volume and playing Apple HD music from my phone to the speakers at max volume it plays just as clear as lower settings - no difference…
A:AnswerCompletely broke? I noticed my one side that isn’t the main tower wasn’t working and when I checked the cords the metal piece on the male end speaker wire like slid off, so I put it back on and eventually got it to work again only tried bc there’s no replacement apparently!
A:AnswerPlease contact us by phone at 1-855-292-4087 or by our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical). We'd be happy to assist you!