“when I use my Alexa I have to turn it on all the time won't stay on, when I ask a question it will answer but then shuts off and I have to turn it on before I can ask another question? do u know what could be wrong?”
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This is NOT normal. Cord may be lose. If not, it needs to be rcchanged as it has a lose internal connection.
Sorry, there was a problem. Please try again later.Hi Jokerpug, Your Echo dot must be plugged into a working outlet and connected to wifi in order to give you the best experience! In the Alexa app you can verify your device has up to date software or ask Alexa to "check for software updates" and she can help. Alexa responds to commands, but is not continuously listening to you so she is waiting to hear the "wake word" (Alexa) to assist you- that is why your Echo dot is not always illuminated with the blue ring around the bottom! Hope that helps!
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