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Page Showing 1-20 of 106 questions
  • QuestionWhich device has the best sound, the Echo 10 or 15 for playing music?

    Asked by Kim.

    • Answer Just an opinion, the Echo 10 has better sound for music.

      Answered by Anonymous

  • QuestionIs this device a wall mount only or can it sit on countertop?

    Asked by Marie.

    • Answer No you can do either mount it or put it on your counter you just have to purchase the mount for it and it's 29.99

      Answered by Anonymous

  • QuestionIs there any outlet/box available to hide the cord behind the show 15?

    Asked by Rick.

    • Answer There are recessed outlets I have found, however, the problem is the power supply that they have provided because I can't find a power supply that can utilize a USB and give you enough power to plug into a recessed outlet so that you don't have the power cable showing

      Answered by Anonymous

  • QuestionWhat is the difference between the Alexa show 10 3rd gen and the Alexa echo 15. Do they have all the same features except for the screen size?

    Asked by Bxgirl131.

    • Answer Hello, Bxgirl131! There are few differences between the two devices. Both devices have the same Alexa capabilities, but each one has a few things that set them apart. I'll break down some of the key features below: Echo Show 10: -Alexa can show you even more - With a 10.1" HD screen that’s designed to move with you, video calls, recipes, and shows are always in view. The speakers deliver premium, directional sound. -Stay in frame - Video call friends and family or take a picture while the 13MP camera with auto-framing and motion keeps you front and center. -Smart home made simple - Set up compatible Zigbee devices or smart products without a separate hub. Ask Alexa to show you security cameras, control lights, and adjust thermostats. Echo Show 15: -Alexa can show you even more – With a 15.6” Full HD (1080p) smart display and 5 MP camera, family organization and entertainment will look brilliant. You can choose portrait or landscape orientation. -At-a-glance organization – Use Alexa-powered widgets to keep the family on track with shared calendars, personal sticky notes, to-do lists, shopping lists, and assigned reminders. -Family members can create profiles and use visual ID and voice ID so Alexa can recognize who’s who and show the right information to the right person—like appointments, reminders, recently played music, and more. -Save your favorite compatible smart home devices to the home screen for easy access, and control them all on one central dashboard. Add a picture-in-picture live camera feed to your screen so you can do things like check the nursery cam while watching a show. -The Echo Show 15 can also be wall mounted instead of sitting on a counter or tabletop. I hope that information helped explain some of the differences between the two devices. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan you sync this with my outlook calendar then add events from my phone, computer, etc.?

    Asked by Steelcity.

    • Answer Hello, Steelcity! Yes! You can sync your Microsoft Outlook calendar to your Echo Show 15. To do this, follow these steps: 1. Open the Alexa app . 2. Open More and select Settings. 3. Select Calendar. 4. Select your account provider, and then select Connect Account. 5. Follow the on-screen instructions. Repeat these steps for each calendar you want to link. I hope that helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionWill the whole screen work as an Echo Show for video calls and drop in?

    Asked by Manor.

    • Answer Hello Manor, you want to know if the entire scree will work for drop in and video calls. The entire screen will work for both. The images you see is the different widgets you can use to set up your screen to have it all in one place. Hope this has addressed your concern. Have an amazing day!

      Answered by Amazon Devices Customer Support

  • QuestionCan i add a remote control to echo show 15?

    Asked by Riley.

    • Answer Yes you can. By a recent update to the echo show 15, it can now work as a full fire tv. You have to get a 3rd gen firetv remote or the echo show voice remote 3rd gen. Ther is also an onscreen remote in case you dont want to purchase an additional. It is not necessary to buy any additional remotes to fully access and enjoy your echo show 15.

      Answered by CharlesC

  • QuestionIs this a touch screen device? Or is it only a monitor?

    Asked by CFam.

    • Answer Yes it is a touch screen device. Only owned for 2 days now and so far seems awesome

      Answered by Miguel

  • QuestionWill this play sound via sonos? Or does it have to be strictly bluetooth?

    Asked by Charlie.

    • Answer Hi Charlie! You can Enable the Sonos Skill in your Alexa App to allow you to control your Sonos device from your Echo. Here's how: 1. Enable the Sonos Skill: Open the Sonos app for iOS or Android. From the Settings tab, tap Services & Voice > Add a Service > Amazon Alexa > Add Amazon Alexa. After being redirected to the Alexa app, tap Enable to use to sign in to your Sonos account and enable the Sonos skill. 2. Discover devices in the Alexa app: After enabling the Sonos skill, the Alexa app will prompt you to Discover Devices. Alexa needs to go through this discovery process so it knows what names you’ve given to your Sonos products. You can also tell Alexa to Discover Devices by saying “Alexa, discover my devices.” 3. Use Amazon Alexa with Sonos: After Alexa is set up, try some commands to play music on Sonos to make sure it’s working properly. You can also set up some Alexa Groups for a more seamless experience. Thanks for the question, have a fantastic day!

      Answered by Amazon Devices Customer Support

  • QuestionCan I add my ADT pulse doorbell and cameras to this new show 15?

    Asked by Lovey.

    • Answer Hello, Lovey! You can enable the ADT skill in your Alexa app. This will link your ADT doorbell and cameras to your Alexa account. From this, you would be able to say, "Alexa, show me the front door" do your Echo Show 15 and view the camera feed there. I hope this helps. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan I zoom call

    Asked by Bill.

    • Answer Hello Bill, Zoom is not yet available on the Echo Show 15. Currently it is only available on the Echo Show 8 and 10 devices. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan I watch Hulu live on this, unlike the Show 8 I have now? Can I download other apps like other smart devices?

    Asked by Robin.

    • Answer Hi Robin! Yes, the Echo Show 15 supports Hulu Live. You can link your video streaming services to your Alexa account to stream on your Echo Show devices. To get started, say "Go to video home" and select from the available video providers. Follow the on-screen prompts to log in with the account information for that provider. Then you can use your voice to play movies, videos, and TV shows from Prime Video and supported streaming services. The Echo Show 15 will support a variety of widgets and other streaming services for both audio and video. You can also use Alexa to control your smart home devices. Hope this helped to answer your questions, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionHow many photos can Echo Show 15 hold?

    Asked by Kpeak73.

    • Answer Hello kpeak! This device gives you 5GB of free cloud storage photo space via your Amazon account and if you are a Prime member then that becomes unlimited storage space for photos. The storage number of photos varies depending on resolution of each photo. I hope this helps answer the question and that you have an amazing day!

      Answered by Amazon Devices Customer Support

  • QuestionHow can I pair my echo show 15 to my echo studio speaker?

    Asked by Hicksmatt715.

    • Answer Hi Hicksmatt715, To Pair both the Echo Show 15 and the Echo Studio you have two options! You can pair for stereo sound or create a group! For stereo sound and improved music playback in the left and right channels, pair two supported Echo devices with the following steps: Open the Alexa app . Select Devices . Select plus . Select Combine Speakers. Select Stereo Pair / subwoofer, and then follow the on-screen instructions. To make a group: Open the Alexa app and select the Devices section from the bottom menu. Now, look for a Plus icon on the top right corner of the screen and select it to see a pop-up menu. From the pop-up menu, select Add Group option and then select Create a room or device group. You can also select a preferred group to have both of those devices be your preferred speakers! Hope that helps!

      Answered by Amazon Devices Customer Support

  • QuestionCan we send pictures and video to this devise remotely? I am looking to get something for a great aunt who lives across the country. I need something that is primarily for video chats and to receive pictures/video that we can send from our phones.

    Asked by Anonymous.

    • Answer Hello, yes you can. This is a great device for sharing photos with family members and friends. You can enable this feature in the Settings of the Amazon Echo Show. You can also make video calls between devices as well as video calls from your phone to the Echo Show. Hope that helps, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan I watch live tv from my Fire recast on it?

    Asked by bretthig.

    • Answer Hi bretthig! Your Echo Show and Fire TV Recast will pair automatically if they are connected to the same wi-fi network, and you are signed into both devices using the same Amazon account. You can start by asking "Alexa, open channel guide." You can watch live and recorded programs from your Fire TV Recast on your Echo Show by saying things like "Alexa, play 'Empire'," "Alexa, show my recordings," or "Alexa, tune to The CW." Thanks for your question, have an amazing day!

      Answered by Amazon Devices Customer Support

  • QuestionDo you have any info on the Echo Show 15 being used for businesses or hospitality area? I am trying to get information but it's hard to find.

    Asked by Jake.

    • Answer If you can imagine it you can do whatever you want with this device. If it will be in a more public area don't include any personal information on it or at least make a generic use Amazon account for business use only and make sure there is no way for charges to be made on it.

      Answered by techishmom

  • QuestionHow can I rearrange the order of sticky notes on Echo Show 15 so my. Primary notes show on home screen

    Asked by StickyNotes.

    • Answer Hello StickyNotes, you want to know how you can rearrange the order of your sticky notes on your Echo Show 15. You are able to arrange this by selecting sticky notes from the widgets menu. Hope this has answered your question. Have an amazing day!

      Answered by Amazon Devices Customer Support

  • QuestionCan I stream Amazon Prime TV shows on this device?

    Asked by Gary.

    • Answer Hello, Yes! Catch up on the news, watch shows, and movies, cook along with demo videos, and more. Enjoy Amazon Music with lyrics you can see on the screen, plus podcasts, radio stations, and audio books. For a multi room music experience, you can connect to other compatible Echo devices. I hope this helps, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan you connect or add speakers - wifi or blue tooth ?

    Asked by Rudy.

    • Answer Hello, Rudy! Yes, you can connect speakers to the Echo Show 15 via Bluetooth. The specifications for Bluetooth on this device are: Advanced Audio Distribution Profile (A2DP) support for audio streaming from your mobile device to Echo Show 15 or from Echo Show 15 to your Bluetooth speaker. Audio/Video Remote Control Profile (AVRCP) for voice control of connected mobile devices. Hands-free voice control is not supported for Mac OS X devices. Bluetooth speakers requiring PIN codes are not supported. I hope that information helps.

      Answered by Amazon Devices Customer Support