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Questions & Answers

Page Showing 1-20 of 52 questions
  • QuestionDo I have to have a subscription to the streaming services?

    Asked by Anonymous.

    • Answer Hello and thank you for asking this question! You do still need to be subscribed to individual streaming services to use them on these devices. Once you have a subscription signing in is just as easy as signing in on a PC or TV. I hope this answers your question and that you have a wonderful day.

      Answered by Amazon Devices Customer Support

  • QuestionDoes this come with the stand

    Asked by Vicki.

    • Answer No it doesn’t come with a stand. I purchased one I like very much on Amazon.

      Answered by BrendaH

  • QuestionHow do you get it repaired while under manufacturer warranty?

    Asked by Matalf666.

    • Answer Hello Matalf, thank you for asking! As long as your device was purchased in the last year you can call Echo customer support to seek out a warranty claim. I hope this answers your question and that you have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionWill this sync with a google calendar as well as the Apple calendar?

    Asked by TLark.

    • Answer Hi TLark, Yes! You can sync your Echo Show 15 to Google, Apple, Microsoft 365 and Outlook calendars by following these steps. 1. Open the Alexa app . 2. Open More and select Settings. 3. Select Calendar. 4. Select your account provider, and then select Connect Account. 5. Follow the on-screen instructions. Repeat these steps for each calendar you want to link. I hope this helps, thanks for reaching out!

      Answered by Amazon Devices Customer Support

  • QuestionHi, I am bringing the Alexa 15 as a gift for my mother in another country. Is it possible to transport it through carry-on or check-in luggage? Are there any lithium batteries in the product? Thanks

    Asked by Nicole.

    • Answer Hi Nicole! There are no lithium ion batteries included as the Echo Show 15 must be plugged into the wall to operate. There are some regular AAA included for the Alexa Voice Remote, but I haven't had issues flying with those in a carry on before. I hope that helps, have a great rest of your day!

      Answered by Amazon Devices Customer Support

  • QuestionWhat do I need to mount on wall?

    Asked by Jose.

    • Answer Hi Jose, thanks for your question. Echo Show 15 comes with all hardware needed to wall mount, including bracket, screws and anchors. You will simply need a screwdriver or power drill to complete. Hopefully this helps. Have a wonderful day!

      Answered by Amazon Devices Customer Support

  • Questioncan it be used with Arlo, Apple products?

    Asked by johnny.

    • Answer Hello, JohnA! Yes, you can use Arlo with the Echo Show 15 by going Into the Alexa app, searching for the Arlo Skill, and then clicking Enable Skill to link your Arlo account with your Alexa account. The Alexa app is compatible with Apple devices and can be downloaded from the device's App Store. I hope this helps, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan you use with ring device

    Asked by Ring.

    • Answer Hi - Ring, You can use the Echo Show 15 15.6 inch Smart Display with Alexa and Fire TV with your Ring cameras. You can view your cameras, get motion alerts and engage with the 2-way talk system on all Ring Devices. Hope this helps

      Answered by Amazon Devices Customer Support

  • QuestionCan I watch my local news stations with the Alexa Echo Show 15

    Asked by GinaP.

    • Answer Hi, Gina! the Echo Show 15 has Fire TV built into it so you can start your day with live news from your favorite broadcasters or tune into content from streaming services like Prime Video, Netflix, YouTube, Disney+, Pluto TV, Tubi, Paramount+, and more. Subscription fees may apply for certain apps and services. I hope this helps, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionHi can it be used with Blink? Thx

    Asked by SeriousBowler317.

    • Answer It sure can

      Answered by JuanS

  • QuestionCan this calendar show both a week and a month display

    Asked by Anonymous.

    • Answer Hello and thank you for your question! The calendar widget on the echo show 15 can be positioned/resized to display the current month, a few days out (typically 4 days in advance) or both at the same time. Hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes this echo Show 15.6 have closed captioning for hard of hearing and volume control?

    Asked by GrammyC.

    • Answer Hello GrammyC and thank you for asking this question! Closed captioning or subtitles are absolutely available on the Echo Show 15 as long as the application you’re using supports them. Most major streaming apps like Netflix and Hulu support closed captions. I hope this answers your question and that you have a wonderful day.

      Answered by Amazon Devices Customer Support

  • QuestionWill Skybell work with this for live video?

    Asked by Frustratedbuthappyiguess.

    • Answer Hello Kevin and thank you for your question! The Amazon Echo Show 15 does have the SkyBell skill available in the Alexa Skills store. This will allow you to pair your SkyBell device to the Amazon Echo Show 15. As long as your current SkyBell device has the "Works with Alexa"feature, you can pair and use. Hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan I view my Air B&B reservations calendar on th Echo Show 15? And can I sync to Outlook calendar?

    Asked by Sus.

    • Answer Hello Sus, Thank you for your question. The Amazon Echo Show 15 can sync with Microsoft Outlook calendars, but you need to link your email and calendar accounts to Alexa in the Alexa app first. You can then use Alexa to add, delete, or update your calendar events. Here's how to link your calendar account to Alexa: -Open the Alexa app -Select More and then Settings -Select Calendar -Select your account provider and then Connect Account -Follow the on-screen instructions Hope this helps, have a nice day!

      Answered by Amazon Devices Customer Support

  • QuestionHello, Can I controll a TP-Link - Tapo Smart Wi-Fi Light Switch with an Echo Show 15? Thanks

    Asked by PabloG.

    • Answer Hello Pablo and thank you for your question! The Tapo Smart Wi-Fi Light Switch "Works with Alexa" which is part of the Amazon Echo Show 15. In order to use the TP-Link Tapo Light Switch, you need to enable the TP-Link Skill on the Amazon Alexa App. To Turn Alexa Skills On or Off: - Open the Alexa app . - Open More and select Skills & Games. - Search for the Alexa skill you want to turn on or off. You can also search for Alexa themes you want to turn on or off. Select Enable Skill or Disable Skill. Hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan you buy a hinge mount that you could flip it ip

    Asked by Anonymous.

    • Answer Amazon sells a variety of mounts for the Echo Show. Currently with the wall mount it comes with, it's not actually complicated to lift it off the mount, turn it and slide it in the other orientation (landscape or portrait).

      Answered by CVH2020

  • QuestionCan you see your adt cameras from here

    Asked by JoseC.

    • Answer Hello Junie and thank you for your question! According to ADTs customer service, the Echo Show 15 will show your ADT cameras. As long as you enable the ADT Pulse Skill, you should be able to see the cameras. Hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan I pay YouTube songs or can I download YouTube And it’s necessary have Amazon account ?

    Asked by Jay.

    • Answer Yes you do need an Amazon account to use. It also functions as a fire tv so you can download YouTube.

      Answered by VadalJ

  • QuestionWill Echo Show 15 work with SimpliSafe?

    Asked by Anonymous.

    • Answer Hello and thank you for your question! Yes, you can use your Echo Show 15 to control your Simplisafe alarm system. All you need to do is enable the "Simplisafe Home Control" skill in the Alexa App. Hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan you play Apple Music through this?

    Asked by Ande.

    • Answer Yes it does support Apple Music.

      Answered by VadalJ