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Hello Grandma, you want to know about the Amazon worry free 2-year warranty on the Amazon Fire 10 Kids Pro - 10.1" Tablet. The Amazon worry free 2-year warranty on the Amazon Fire 10 Kids Pro - 10.1" Tablet is as follows: When you purchase a new or Certified Refurbished Device, we warrant the Device against defects in materials and workmanship under ordinary consumer use for two years from the date of original retail purchase. During this warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, we will at our option, to the extent permitted by law, either (i) repair the Device using either new or refurbished parts, (ii) replace the Device with a new or refurbished Device that is equivalent to the Device to be replaced, or (iii) refund to you all or part of the purchase price of the Device. This limited warranty applies, to the extent permitted by law, to any repair, replacement part or replacement device for the remainder of the original warranty period or for ninety days, whichever period is longer. All replaced parts and Devices for which a refund is given shall become our property. This limited warranty applies only to hardware components of the Device that are not subject to fire, alteration, or damage from any third-party repair, third-party parts, commercial use, or other external causes. Instructions. For specific instructions about how to obtain warranty service for your Device, please contact Customer Service using the contact information provided below. In general, you will need to deliver your Device in either its original packaging or in equally protective packaging to the address specified by Customer Service. Before you deliver your Device for warranty service, it is your responsibility to remove any removable storage media and back up any data, software, or other materials you may have stored or preserved on your Device. It is possible that such storage media, data, software or other materials will be destroyed, lost or reformatted during service, and we will not be responsible for any such damage or loss, limitations apply. Hope this has answered your question. Have an amazing day!
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