“The Browser on my Kindle Paperwhite signature edition is blank when I enter a website. I AM connected to Wifi. I have restarted it twice. Also when I go to settings "Update my Kindle" is grayed out”

Asked by Jani 2 years ago

1-2 of 2 Answers

this didn't work
Answered by Anonymous 2 years ago
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Hi Jani! Looking around online a bit, it seems like other folks have had to reset their Kindle for the browser to start working again. All of your books and progress in them is saved to your Amazon account, so you don't need to worry about losing anything when you do this. From the home screen, swipe down to open the Quick Actions or select Menu. Select Settings or All Settings. Go to Device Options or select Menu. Select Reset. For older devices, select Reset Device again. When prompted, select Yes to confirm. I hope that solves the issue for you, have a great rest of your day!
Answered by Amazon Devices Customer Support 2 years ago
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