A:AnswerMine only had 2 out of 8 dots lit, so I had to charge it immediately. If each dot represents 12.5% battery life (12.5 x 8 =100), then my PowerCore only had 25% battery life.
A:AnswerThank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- The model of your device (such as iPhone 6 or Galaxy S8)
- If another known working cable helps
- If the PowerCore works properly with other phones/devices or not
If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerWhen using both USB-C ports, only the rightmost USB-C port supports laptop charging.
IQ ports can detect the power that the device needs at the moment.
A:AnswerIt has no IPx rating so I would not risk getting it wet. There are not a lot of openings on the device besides the charging ports so I think it would be okay in a light rain in your pocket as long as it doesn't get soaked.
A:AnswerA 90w charger can't charge it faster. We don't recommend you use a 90w charger to charge it.
If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
A:AnswerRecharging time:2H 12 minutes with 65W charger
If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
A:AnswerIt uses an outlet power adapter. Your solar panel cannot charge / power anything straight from the solar panels. It needs a power distribution hub. As long as it has a compatible power outlet / power port, it can charge the power pack.
A:AnswerWe suggest you order Anker PowerLine III USB-C to USB-C cable(https://www.amazon.com/dp/B086DMC33H).
If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
A:AnswerPowerCore III Elite 25600 60W + PowerPort III 65W:
PD INPUT:5-20V 3A(max 60W)
Output: USB-C +2*USB-A Total : 78W (USB-C PD 60W)
If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
A:AnswerYes, but it needs 15h.
If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
A:AnswerSorry, please provide more details, then we will check it for you.
If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.