Questions & Answers

Q: QuestionThis is my second pair in a week, and I have to bring it back to bestbuy again because the left one stop working. It powers on but doesn’t connect to Bluetooth anymore. My first pair did the same thing after using it once, then stopped working.

Asked 5 years ago by Thesearetrash.

• A:Answer I'm not positive what causes this, but I've also experienced the same issue. I believe it happens when one bud is removed from the case while the other is still inside. It only takes a few seconds it seems for this to happen. I've been able to successfully pair mine each time however, and haven't had the issue since noticing this pattern. Follow the these instructions EXACTLY, and you should be able to reconnect them. Place both earbuds into charging case. Remove both earbuds from case, press and hold the earbud buttons on both earbuds for about 5 seconds, until LED indicator flashes red. Press and hold both buttons again for about 8 seconds until LED indicator turns pink. Put earbuds back into charging case, then take them out again. Open the bluetooth list on your device, forget Liberty Earbuds, then connect again.

  Answered 5 years ago by Chad

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Q: QuestionCan use a single earbud at a time or must you always use both ?

Asked 6 years ago by Jen.

• A:Answer You can use a single one. I use a single one most of the time because I use them in an office setting. However, the only catch about using a single earbud is it has to be the right one. This is due to the right earbud is the "primary" earbuds which connects to your phone and or whatever device you'rs using. You can't use the left one without the right one.

  Answered 6 years ago by Baro

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Q: QuestionDo these earbuds have volume control or do you control the volume from your device?

Asked 6 years ago by Anonymous.

• A:Answer No volume controls, you control volume through device or what I do is double tap the side button to activate Siri and just say "adjust volume to XX%" and siri will just adjust volume

  Answered 6 years ago by DMP1984

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Q: QuestionWhat cable is used to charge the case? USB-C or.....?

Asked 5 years ago by GoOcH.

• A:Answer It uses the micro USB connector, so no USB-C

  Answered 5 years ago by NickAVerified Purchase

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Q: Questionhow many hours of use do you get before needing to charge them and how long does it take to charge them?

Asked 6 years ago by islb.

• A:Answer These are amazing in that they last eight hours on a single charge and the case has an additional 100 hours of charge time. The case takes about 2 hours to go from 0 to full, but you don't have to charge it often.

  Answered 6 years ago by JmonVerified Purchase

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Q: QuestionI'm hearing impaired and need above-average volume output. Are these loud?

Asked 5 years ago by CharlieS.

• A:Answer Hi, I find the sound exceptional. The volume is very adequate. You should also increase the volume to the device your connected and it should be plenty loud.

  Answered 5 years ago by MphncVerified Purchase

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Q: QuestionCan you swim with these since they are waterproof?

Asked 5 years ago by MD2020.

• A:Answer I wouldnt since they are water resistant not water proof!

  Answered 5 years ago by DollVerified Purchase

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Q: QuestionDo they fall out your ears when active? How far away can you get from your device before they lose connectivity?

Asked 5 years ago by Anonymous.

• A:Answer No, they did not fall out, I was able to get between 10 to 15 feet away before they would start breaking up.

  Answered 5 years ago by tlmeredithVerified Purchase

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Q: QuestionDo these earbuds have background noise cancellation... do they work with Siri

Asked 6 years ago by Omarr.

• A:Answer Noise cancellation for microphone/calls but not for listening. Yes works with all the digital assistants.

  Answered 6 years ago by Airhead

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Q: QuestionWhen I first got these and after I paired them they would automatically connect when I took them out of the case. All of a sudden now they don't. How do I reset them?

Asked 4 years ago by Bassman.

• A:Answer We are sorry the earbuds do not reconnect to your phone now. Please try the steps below to reset the headphones and test them again. If you still have any problem, please feel free to contact us at [email protected] for the 18-month warranty. - Delete the "Soundcore Liberty" in the Bluetooth list of the device you’re connecting to. - Take the earbuds out, hold the button on each earbud for 5s until the red light shows to turn them off. - Hold the button on each earbud again until the indicator becomes pink and then turns off. Put the earbuds back in to the charging case with a steady white light on the earbuds. - Take both earbuds out of the charging case and place them near each other. The indicator on the left earbud will flash slowly(breathing-like), while the LED on the right side flashes quickly. - Then go to the Bluetooth pairing list on your device and select "Soundcore Liberty" to pair.

  Answered 4 years ago by Roav Team

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Q: QuestionHow do you know the ear buds are done charging on the case? And does it have "over charge" protection?

Asked 5 years ago by Jimosi.

• A:Answer They do have overcharge protection. The lights on the earbuds will stop blinking.

  Answered 5 years ago by GrayWolf

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Q: QuestionI bought them and I love them But Why is the charger lights blinking all three of them and all connections are clean and clear to charge. They also do not seem to fully charge.

Asked 5 years ago by Edw74.

• A:Answer The charging case lights blink to show how much charge the case has. All lights blinking equels full charge. The earbuds auto-charge off the case every time you re-insert them

  Answered 5 years ago by GrayWolf

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Q: QuestionDo they work on Samsung phones??

Asked 6 years ago by Kia.

• A:Answer Yes!

  Answered 6 years ago by RandyEliteVerified Purchase

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Q: QuestionAre the Anker-Soundcore Liberty True Wireless compatible with the iPhone iOS?

Asked 6 years ago by Redd.

• A:Answer Yes, I use it with my iPhone and they are great.

  Answered 5 years ago by ChuckVerified Purchase

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Q: QuestionHow to enable the gaming mode??? It's suitable for gaming because i am playing the pubg mobile but its sound delay couple of second how can i fix it?

Asked 3 years ago by Hadi.

Q: Questioni just wonders this will works on iphones ipad and also with any smart phones to answer any phones

Asked 3 years ago by Steven.

• A:Answer Works with iPhone

  Answered 3 years ago by ArroyoVerified Purchase

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Q: QuestionAre they compatible with the Samsung s6 lite tablet?

Asked 4 years ago by Lost.

• A:Answer Yes. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

  Answered 3 years ago by Anker Team

  
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Q: QuestionCan these be returned in case of improper fit?

Asked 4 years ago by Bakingsue.

• A:Answer Bestbuy provides a 15-day warranty, if you don't like it, you can return it within 15 days. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

  Answered 4 years ago by Anker Team

  
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Q: QuestionCan they be paired with a TV

Asked 4 years ago by Frenchie.

• A:Answer Sorry, please provide the model of the TV, then we will check it for you. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

  Answered 4 years ago by Anker Team

  
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Q: QuestionARE THEY COMPATIBLE TV SOUND?

Asked 4 years ago by gentjim.

• A:Answer If a Bluetooth-compatible TV, yes.

  Answered 4 years ago by jeliopVerified Purchase

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