A:Answer Hillary, If you can find my review for my IPhone X, it answers questions you may have. But, if your only questions is, "Is Best Buy a reliable place to get an iPhone that is unlocked and preowned", then the answer is absolutely, without question, YES!! I promise you, I was very skeptical. My previous IPhone 6S looked like the day I got it in 2015. I'm particular, and wasn't disappointed. Don't wait, do the deal!