Questions & Answers

Q: QuestionDoes the plan cover damage from water?

• A:Answer This plan includes unlimited incidents of accidental damage protection.

Q: QuestionWhat kind of technical support is included in the plan?

• A:Answer AppleCare+ for Apple Watch and Apple Watch Nike extends your technical support and includes unlimited incidents of accidental damage protection. You will also have 24/7 priority access to Apple experts by chat or phone.

Q: QuestionHow long does the monthly plan last?

This question was asked about the related product: AppleCare+ for Watch - Monthly plan

• A:Answer The term length for the monthly plan is one month.

Q: QuestionIs the plan available for all Apple Watch models?

• A:Answer This plan is for the Apple Watch Series 4 Stainless Steel model.

Q: QuestionWhat is the service fee for each accidental damage incident?

• A:Answer Each incident is subject to a $69 service fee plus applicable tax.

Q: QuestionDo I need to pay a monthly fee for the plan?

• A:Answer This plan provides unlimited incidents of accidental damage protection, each subject to a $69 service fee plus tax.

Q: QuestionCan I get priority access to Apple experts with AppleCare+?

This question was asked about the related product: AppleCare+ for Watch - Monthly plan

• A:Answer Yes, the plan includes 24/7 priority access to Apple experts by chat or phone.

Q: QuestionWhat kind of technical support is included with AppleCare+?

This question was asked about the related product: AppleCare+ for Watch - Monthly plan

• A:Answer AppleCare+ includes 24/7 priority access to Apple experts through chat or phone.

Q: QuestionCan I get priority access to Apple experts through the plan?

• A:Answer Yes, the plan includes 24/7 priority access to Apple experts by chat or phone.

Q: QuestionHow could I stop paying the apple care for Apple Watch

Asked 5 years ago by Anonymous.

This question was asked about the related product: AppleCare+ for Apple Watch - Monthly Plan

• A:Answer So I just did this: I called apple (based on apple's recommendation because I couldn't find this on any of my device subscriptions-- I did try completing my apple care set up and was told they couldn't find it and to call them). They had to transfer me to the appropriate apple team members (an agreement admin) that can help. The Apple agreement admin verified the serial number for my watch and looked at my account and said we may need to talk to best buy customer service regarding this because we purchased our Apple Care through Best Buy, not Apple, so what's happening is Apple bills Best Buy and then they in turn bill you for the service. The agreement admin said to ask for Best Buy's billing support @ 8882378289 - billing, but Best Buy still routed my call to Geek Squad Support. Once Best Buy Support called me, it was a pretty quick process-- they located the account the apple care was under and verified this was the service I was wanting to be canceled (mine was actually purchased under a different account so it wasn't tethered to my account so I'm not sure if it's possible to do this without calling in general), then I needed to verify the last 4 of the credit card the apple care was being billed to, they also wanted to know why I was wanting it canceled, but it's canceled now. I thought I would go ahead and answer since I was here already doing this too and wondering the exact same thing.

  Answered 5 years ago by amburger

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Q: QuestionI purchased a phone through Best Buy and purchase AppleCare through Best Buy. I have been paying AppleCare for 3 years on this device. went to use it it’s not there. I have talk to Best Buy 15 times and they keep telling me it’s gonna be taken care of. An

Asked 1 year ago by Dealingwiththisfor30days.

Q: QuestionMy AirPods got apple care warranty on it and my airbud’s are mess up can I get new ones for free ?

Asked 2 years ago by Jaden.

Q: QuestionHow do I file claim for apple watch

Asked 3 years ago by Anonymous.

This question was asked about the related product: AppleCare+ for Apple Watch - Monthly Plan

Q: QuestionI have sold my Mac to a family member. Can I transfer the Apple care plan I purchased with my Mac to new owner?

Asked 3 years ago by Skbgogirl.

Q: Question3) side bar slide doesn't show up on the right side of a document or file changing up or down options

Asked 3 years ago by yeshelama.

Q: Questionjust setting up my new MacBook Air purchased from Best Buy with apple care I have a few questions; 2) How do I extend how long my desktop stays open after I've signed in with admin password, it only stays on now for less than a minute?

Asked 3 years ago by yeshelama.

Q: Questionjust setting up my new MacBook Air purchased from Best Buy with apple care I have a few questions; 1) I can't move a file off my desktop or delete a file from my desktop- I can only take a file to the trash or to a new folder

Asked 3 years ago by yeshelama.

Q: QuestionHow do I file a claim for my phone?

Asked 3 years ago by Josh.

• A:Answer Idk why no one answered you but if you can do it through your phone provider or Apple. I used the tmobile as an example because im going through the same thing lol so I broke my screen and since I have apple coverage they directed to Apple and they set me up an appointment at Best Buy to get it fixed

  Answered 3 years ago by Anonymous

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Q: QuestionCan I get a replacement if my screen got scratched?

Asked 4 years ago by KDKD.

This question was asked about the related product: AppleCare+ for Apple Watch - Monthly Plan

Q: QuestionDoes the apple care cover lost or stolen property?

Asked 4 years ago by Anonymous.

This question was asked about the related product: AppleCare+ for Apple Watch - Monthly Plan