Questions & Answers

Q: QuestionWhat if there are obstacles like railings or wall hangings blocking the appliance removal?

• A:Answer The haul-away service does not include the removal of obstacles. You would be responsible for clearing the path for the appliance removal.

Q: QuestionDoes the haul-away service require me to disconnect the old appliance?

• A:Answer Yes, units that are not being directly replaced by Geek Squad must be disconnected prior to the arrival of the haul-away team.

Q: QuestionWhat does this haul-away service include?

• A:Answer This service includes the haul-away of one unwanted unit located on or below the 3rd floor or any level accessible by a functioning elevator.

Q: QuestionCan Geek Squad remove my old appliance if it's located on the 4th floor?

• A:Answer The haul-away service covers appliances on or below the 3rd floor or any level accessible by a functioning elevator. You would need to contact Geek Squad directly to inquire about haul-away from the 4th floor.

Q: QuestionI purchased the haul away service for my old refrigerator I would like to know if they will just put it in my basement instead.

Asked 4 years ago by Ellen.

• A:Answer Haul away service will relocate old appliance at your direction.

  Answered 4 years ago by Waterline

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Q: QuestionHow do I cancel my haul away service?

Asked 3 years ago by Beata.

• A:Answer Unless one can uninstall appliance and remove it from existing location before service people arrive, there is no way to do this. This has become a moneymaking thing for Best Buy if one is not interested in haulaway. I've found their telephone services difficult to deal with and so go into store again for torder changes. If you live close by as I do it is a minor inconvenience.

  Answered 3 years ago by CBNAANVerified Purchase

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Q: QuestionDo they remove it from the cabinet? And disconnect it??

Asked 5 years ago by Glima.

• A:Answer Yes they do wherever and whatever you say...in your house

  Answered 5 years ago by Salman

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Q: QuestionHOW CAN I ADD THE HAUL AWAY SERVICE TO MY ORDER? I TRIED ON MONDAY 8-10-20 AND THE PERSON WHO I TALKED WITH FOR SOME REASON DID NOT ADD IT TO MY ORDER AS REQUESTED.

Asked 4 years ago by UNHAPPY.

• A:Answer I wouldn't hold my breath! I purchased a brand new dishwasher and a brand new washer and dryer stack and the delivery people gave me the complete RUNAROUND so bad, that ended up canceling all of my orders. As God is my Witness it was the worst service I've ever had. And this was my two first purchases for my new condo. It was a complete NIGHTMARE!!!

  Answered 4 years ago by MrBradleyVerified Purchase

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Q: QuestionBest buy had to take doors off old refrigerator to get it in the house. Will they do this to remove the old one? Will they remove new refrigerator doors to get new one in? We requested delivery and haul away.

Asked 3 years ago by Roberta.

• A:Answer Don't believe anything written here. Best Buy does NOT or WILL NOT remove anything to get your appliances in or out your home, even if you paid for the haul away and installation. I was never told to remove my railings or pictures. When BB arrived they refused to taje the doors off the refrigerator or remove the banister. They repeatedly canceled my order and would not reimburse me for all the spoiled food and days taken off work for non-deliveries. Instead they left the new fridge in my driveway and refused to do anything else, although i had paid for it. This crap continued for 5 weeks!!! I ended up doing everything myself with the help of a neighbor. BB sucks. Go anywhere but there.

  Answered 1 year ago by HomedepotCustomer

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Q: QuestionIn re to receive a new product and haul away old What does unavailable nearby mean? Thank you

Asked 8 months ago by Jan.

• A:Answer Best Buy Delivery removed old units at no charge.

  Answered 5 months ago by AngelaStrVerified Purchase

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Q: QuestionOrder Number: 1123056236172 was never completed but says it was. They did not come prepared to pick up the refrigerator. Please contact me to reschedule the pickup.

Asked 2 years ago by 1123056236172.

• A:Answer Good luck. I had so much trouble that I cancelled my entire dishwasher order, unit, installation, install kit, extra protection. Went to a small appliance store and got a better unit at a lower price and installation the next day.

  Answered 1 year ago by RobertC

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Q: QuestionI am having fridge from garage hauled away. I currently have another fridge in kitchen which will have to be taken to garage. The new fridge goes into kitchen. Will this work with the service?

Asked 3 years ago by pixie.

• A:Answer It did for me.

  Answered 2 years ago by ConvenientChargingVerified Purchase

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Q: QuestionI have an under the counter standalone ice maker which I need to get hauled away. Is that something you do and how much

Asked 1 week ago by Jim.

Q: QuestionIs a treadmill eligible?

Asked 1 month ago by KM.

Q: QuestionI am planning to walk into the Best Buy and purchase a new microwave to replace our old one. Am I able to bring my old microwave in to the store for recycling?

Asked 2 months ago by 4RodNita.

• A:Answer Not sure. I suggest calling before carrying it in

  Answered 1 month ago by GraceMVerified Purchase

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Q: QuestionWill bestbuy haul away a large old JVC tube TV?

Asked 2 months ago by mike4953.

• A:Answer Probably not. They won't even haul away when the salesperson says they will. They showed up and refused.

  Answered 4 days ago by SaraFVerified Purchase

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Q: QuestionRefrigerator haulaway inside home can you stil haulaway

Asked 2 months ago by Refrigerator.

• A:Answer I wouldn't hire them to haul anything away. You'll spend all day waiting for them, they'll show up, and have some excuse to not haul it away. Then they won't give you a refund unless you spend another day on the phone with customer service. Stay with some place local, that doesn't have customer service in India.

  Answered 4 days ago by SaraFVerified Purchase

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Q: QuestionDo I have to pay a haul away fee for both washer and dryer if they are being hauled away at the same time?

Asked 3 months ago by Anonymous.

• A:Answer Yes, they will charge you for haul away and then refuse to do it. You won't get a refund either unless you spend about a day on the phone with customer service in India.

  Answered 4 days ago by SaraFVerified Purchase

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Q: QuestionI paid for the hauling of my old washer and dryer. It states one unit for hauling????. Please reply. Thank you

Asked 1 year ago by Anonymous.

• A:Answer I had this exact concern. I was assured that this only means it is a set. Both items were removed

  Answered 1 year ago by SnuffieTVerified Purchase

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Q: Questioncan you haul away old washing machine for a fee.

Asked 1 year ago by mike.

• A:Answer When buying new appliances

  Answered 10 months ago by JeannotVerified Purchase

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