Questions & Answers

Q: QuestionCan you control the settings via a windows desktop or only through the ARRIS App? (Is this cloud based or local configuration management?)

Asked 5 years ago by Minnow69.

• A:Answer Hi Minnow, You can manage the network using the SURFboard mAX App only . The network can be managed both by connecting to the local network as well as remotely

  Answered 5 years ago by ARRIS SURFboard Team

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Q: QuestionIf this unit was installed on the top of a 5 ft tall bookcase in the center of a home on the main floor would the Wireless signal be usable in the basement of a house?

Asked 2 years ago by k13andy.

• A:Answer Hello - the answer depends on many factors, including the size of your home. As you may know, Wi-Fi is subject to interference from many devices, walls, etc. However, generally speaking this router should support Wi-Fi coverage up to 3,000 sq ft. It is a mesh-ready router so if you find that it isn't covering all of the areas you require Wi-Fi, you have the option to add another SURFboard mAX router to your network and they will work together to provide Wi-Fi coverage throughout your home.

  Answered 2 years ago by ARRIS SURFboard Team

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Q: QuestionDo you have to pay a month for wifi, or do you just plug it in and get wifi for how ever long it lasts?

Asked 5 years ago by Isaiah.

• A:Answer Hi Isiah, To use this Wi-Fi router you would need to have an internet subscription along with a compatible modem. You can connect this router with your existing modem/gateway. Once you have everything in place and the network setup, you can use the Wi-Fi for as long as the setup is on.

  Answered 5 years ago by ARRIS SURFboard Team

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Q: QuestionHave two (2) Arris Surfboard Max Pro W31 installed in the rear of my home but still have weak coverage in the front of my home. Can I add a third Arris Surfboard Max Pro W31 to the mesh to get better coverage in the front of my home or add range extender?

Asked 1 year ago by LargeHomeMeshNetwork.

Q: QuestionDoes this work with T-Mobile?

Asked 3 years ago by Ezee.

• A:Answer This router will connect to any modem through an ethernet connection.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionDoes this work with verizon 5G home internet?

Asked 3 years ago by Slap69.

• A:Answer Dear user, this is a mesh system that can connect to your modem.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionDoes this work with Xfinity?

Asked 3 years ago by Okoye.

• A:Answer This product is supported most of the US Cable Service providers. Please check with your specific service provider to ensure this product is supported and matches your service tier.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionWhat is the DOCSIS standard of this device?

Asked 4 years ago by Gerber.

• A:Answer Please note that this is a wireless router only, it does not have a built in cable modem, so the DOCSIS specification is not applicable for this device

  Answered 4 years ago by ARRIS SURFboard Team

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Q: QuestionDoes this work with the arris surfboard WiFi router combo SBG6950AC2?

Asked 4 years ago by Dan.

Q: QuestionWhat are the dimensions of this and the other round routers Arris sells? All my equipment goes into the metal cabinet, larger but very much like a medician cabinet is, would this pose any issues being closed and locked? Thank you

Asked 5 years ago by Size.

• A:Answer Hi, We would recommend placing the router in an open and elevated spot that is away from any metallic objects because they might create network congestion and interfere with the wireless network

  Answered 5 years ago by ARRIS SURFboard Team

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