Questions & Answers

Q: QuestionPre ordered the xbox one digital edition, will I get the xbox series x upgrade for Free?

Asked 4 years ago by yy.

• A:Answer Yes, Assassin's Creed Valhalla supports Smart Delivery which means that you only need to purchase one version of the game and it will compatible with Xbox One, Xbox One X, Xbox Series S and Xbox Series X, and no matter which console you're playing it on, it will be the best available version of the game for that console.

  Answered 4 years ago by ColdCruise

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Q: QuestionI want to order the game itself, like with a disc- not a redeem code or anything. Which one do I order for that?

Asked 4 years ago by Collin.

• A:Answer Look for this SKU - #6412179 This is the Disc version (Assassin's Creed Valhalla Standard Edition - Xbox One, Xbox Series X)

  Answered 4 years ago by PumpkinFury

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Q: QuestionDo I get the preorder bonus content if i buy physical?

Asked 4 years ago by John.

• A:Answer Yes, early access to the bonus mission The Way of the Berserker. Also, Best Buy will give your the $10 reward if you pre-order.

  Answered 4 years ago by PumpkinFury

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Q: QuestionWhy do I have black lines going in and out of the game. I have 4K tv on the series x. I have tried performance and quality setting but the gameplay still shows black lines like a glitch.

Asked 4 years ago by None.

• A:Answer We're terribly sorry to hear that you've been encountering these glitch-like black lines when trying to play Assassin's Creed Valhalla! Screen tearing on the Xbox Series X has been reported to the development team, and any help or additional details we can get from the community is always appreciated. That being said, please contact Ubisoft Support directly. They would be glad to continue working with you from there!

  Answered 4 years ago by UbisoftProductExpert

  
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Q: QuestionCan I purchase the game at Amazon price?

Asked 4 years ago by Panda.

• A:Answer Yes you can if you show them the price!

  Answered 4 years ago by Dead2rites

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Q: QuestionWill there be multiple save slots like there were in AC III, and AC Black Flag? There used to be three individual save slots for three separate people who could play the game.

Asked 4 years ago by EdwardKenway.

• A:Answer well both origins and odyssey both had multiple save slots so you should be good.

  Answered 4 years ago by Robert

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Q: QuestionI’ve just bought the Series X disc version of Assassins creed Valhalla, is there a download code inside so that I can play it on my series S?

Asked 2 years ago by Nathan.

• A:Answer No their is not a code to Download the game inside the cd case.

  Answered 1 year ago by DavidT

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Q: QuestionWhy does my graphics look glitchy I have weird black lines on my Xbox series x?

Asked 4 years ago by F2020.

• A:Answer We're sorry to hear that you've been experiencing problems with your graphics and performance in Assassin's Creed Valhalla! We would first recommend clearing your Xbox's cache to see if you notice any improvements after doing so. To clear your cache, please unplug your console from the wall, wait at least two minutes, then plug it back in and restart your game. If you continue to experience these issues, please reach out to Ubisoft Support directly for further specialized assistance. They would be happy to help!

  Answered 4 years ago by UbisoftProductExpert

  
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Q: QuestionCan I get a refund within 30 days if I don’t open it?

Asked 4 years ago by Charlie.

• A:Answer Sure, if you haven't broken tge seal, you should be able to...

  Answered 4 years ago by EDSO

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Q: Questionwill this work for windows ?

Asked 4 years ago by johnphillont.

• A:Answer No, this listing is only for Xbox One and Xbox Series X|S.

  Answered 4 years ago by UbisoftProductExpert

  
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Q: QuestionJust to clarify, I am able to play this game on Xbox One and not just the new series X

Asked 4 years ago by IV.

• A:Answer Yes

  Answered 4 years ago by BladeRunner8404

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Q: QuestionHow many copies will your store have

Asked 4 years ago by Jojo.

Q: QuestionIs this an online game only?

Asked 4 years ago by Anonymous.

• A:Answer No

  Answered 4 years ago by Gaming

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Q: QuestionWhy can you not get a digital preorder of the Xbox Series x version?

Asked 4 years ago by Pacmanmp.

• A:Answer There is no separate series x version. The Xbox one version is playable on series x and will upgrade to the better version

  Answered 4 years ago by BladeRunner8404

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Q: QuestionWhen I pre order assassin's creed valhalla it said pickup on November 11 but the release date is November 10..Shipping does say November 10 delivery...Why is that

Asked 4 years ago by GMaN30.

• A:Answer Because the shipping is an estimated date not actually date and the in store pickup is most like due to processing in the store

  Answered 4 years ago by Gaming

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