Questions & Answers

Q: QuestionIs there something else I have to buy to use this product and extra adapter I have I PS4 thanks

Asked 4 years ago by Anonymous.

• A:Answer For the ps4, you don't need anything extra to use it. For the PS5 however, you need the hdmi splitter from Astro which is around 40 bucks (That's only if your tv or monitor doesn't have an digital optical port.) If your screen has that port, then you don't need anything extra.

  Answered 4 years ago by Conan

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Q: QuestionI recently purchased the older version and got the 2 year protection plan. My wire is broken so would I get these the new model or the old model?? My problem is that I bought the old model on sale for 170 and the org price is 249.

Asked 6 years ago by Gdog.

• A:Answer I think the cable might be the same between the old and new mixamp. But if you bought the protection plan then go have it replaced for free. Otherwise go to Astro's website and order a replacement cable from there. My kid broke his cable for his A10 headset and I just ordered a replacement from Astro directly along with an extra for my A40 just in case I broke mine.

  Answered 6 years ago by Chris

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Q: QuestionI accidentally bought the A40s for ps5 and needed the xbox ones, will it still work or will i need the other ones

Asked 1 year ago by Neo.

• A:Answer No!

  Answered 1 year ago by Karson

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Q: QuestionI see the side panels can come off. Does this act like an open ear headset? And does it diminish the sound quality?

Asked 1 year ago by Norm.

• A:Answer Hey! Yes, the Astro A40 TR has removable side panels, allowing you to switch between open and closed-back configurations. This offers some flexibility in terms of sound experience and environment.

  Answered 1 year ago by Logitech

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Q: QuestionWould these headphones pair Bluetooth with a iPhone 13 Pro?

Asked 2 years ago by Jason.

• A:Answer No, there is no Bluetooth capability with this headset.

  Answered 2 years ago by GregoryR

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Q: QuestionWill I be able to adjust party chat volume and game volume separately on ps4?

Asked 3 years ago by Jimip.

• A:Answer So the way this headset works is by using it with the mix amp that it comes with. On the mix amp, you have two separate volume controls, one for the overall volume that comes through both ear pieces and the other one for your voice speaking into the microphone attached to the headset. You can adjust both volumes on the mix amp according to your liking however, those two volume controls will not adjust the additional volumes on your game console/ pc. Those volumes on your console/pc can be adjusted through your settings.

  Answered 2 years ago by GregoryR

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Q: Questioni have alot of problems first i can only hear out of one earphone and also my mixamp is red when i fully put it in and i need to find out how to reset the astro a40 is what i was told and there are no videos so please help me out.

Asked 4 years ago by R3vxke.

• A:Answer It’s a bit late but I had the same issue you need to go to astros main website and order a new micro usb cord for the mix amp

  Answered 1 year ago by BrianHVerified Purchase

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Q: QuestionDo I need anything extra to use this product with StreamlabsOBS in order to stream?

Asked 4 years ago by TTVInactivemanager.

• A:Answer No

  Answered 4 years ago by Anonymous

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Q: QuestionCan u hear people footsteps rlly loud in warzone

Asked 4 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by MikeVerified Purchase

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Q: QuestionDoes chat work with the PS5?

Asked 4 years ago by ComicFuel.

• A:Answer Yes, the headset works with PS5, PS4 and PC.

  Answered 4 years ago by Jim2Bobby4br0wn

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Q: QuestionCan I use this for nintendo switch?

Asked 4 years ago by Mary.

• A:Answer As long as your Nintendo Seitch has an auxiliary jack plugin, then yes you can use this headset.

  Answered 2 years ago by GregoryR

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Q: QuestionWill I be able to update the mix amp on command center while using macOS Big Sur?

Asked 4 years ago by Jeffbezos458.

• A:Answer Yes.

  Answered 4 years ago by RoLoVerified Purchase

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Q: QuestionIt’s comes with a factory warranty without adding the 2 yrs that Best Buy offer?

Asked 4 years ago by Karla.

• A:Answer Yes it does just make sure to register it on the Astros website if there’s ever an issue make a claim and depending on the case it be replaced no problem.

  Answered 4 years ago by JakeVerified Purchase

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Q: QuestionCan you buy just the headset in blue and black, without the wired stereo?

Asked 4 years ago by Jack.

• A:Answer No, this product specifically comes with everything you see however, there are wireless and wired versions that do not come with the mix amp but are still the same product.

  Answered 2 years ago by GregoryR

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Q: QuestionCan I use this to talk to people on PC and play and hear game volume on my PlayStation?

Asked 4 years ago by Anonymous.

• A:Answer Unfortunately no. This headset only has one connection to either your console or your PC but you cannot use it for both at the same time.

  Answered 2 years ago by GregoryR

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Q: QuestionHow is the bass and overall music quality with these? I'm looking for something that sounds nice for games but I want to have good quality with music as well.

Asked 4 years ago by Waffle.

• A:Answer The sound is incredible with great bass and the app helps the mix amp enhance the quality to give you the ideal sound you desire.

  Answered 4 years ago by JakeVerified Purchase

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Q: QuestionCould I buy just the headset without the mixamp?

Asked 4 years ago by Ikjot.

• A:Answer Yes you can seen it in bestbuy and game stop you can also Buy the mixamp separately

  Answered 4 years ago by RichToriousVerified Purchase

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Q: QuestionThe 3.5 mm cord broke, can I use a normal aux cord? We have tried this with no luck of it working. If there is not a way, how can we get a replacement cord?

Asked 4 years ago by Britt.

• A:Answer You can purchase a replacement cable from the Astros website for $9.99.

  Answered 4 years ago by JakeVerified Purchase

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Q: QuestionWhen is it coming back to stores?

Asked 4 years ago by Wedgygaming.

Q: QuestionDo you have an idea when this headset will be back in stock?

Asked 4 years ago by Demonte.