Questions & Answers

Q: QuestionWhat is the difference between the ASUS Q524UQ-BI7T20 and the ASUD Q524UQ-BI7T15?

Asked 8 years ago by Difference.

• A:Answer I just got off the Best Buy "chat line" with customer support rep Allenessa. She said that the only difference between the two models is the color. Black Matte is more expensive. Otherwise, they are exactly the same.

  Answered 8 years ago by CathyMc

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Q: QuestionDoes the Bamboo smart stylus work with this laptop?

Asked 7 years ago by Terrier.

• A:Answer wonderfully!

  Answered 7 years ago by savannah

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Q: QuestionIs this laptop good for video editing. I’d like to take the 4K video clips from my drone and edit it a bit . Probably in Filmore or Adobe..

Asked 7 years ago by Scott500.

• A:Answer This computer gives me serious isssues in just loading. I wouldn't encourage you to buy it.

  Answered 7 years ago by MegreidyVerified Purchase

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Q: QuestionCan you add a m.2 and boot from the m.2 ssd?

Asked 7 years ago by Alan.

• A:Answer Yes, I installed an 960 EVO 250 GB SSD in the PCI-e bay and cloned the drive with the software "FarStone" included with this laptop. Just make sure you change the boot option in the BIOS.

  Answered 7 years ago by ElKadeteVerified Purchase

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Q: QuestionCan I add an SSD drive in addition to the 2TB drive that came with the laptop? If so, where can I find instructions for doing this and what SSD drive is recommended?

Asked 7 years ago by Jerry.

• A:Answer Actually, the responder to this was wrong. I was able to buy a Crucial SSD CT525MX300SSD4 internal drive that installs in a slot on this computer. Once I installed the SSD drive (removed the back cover, slipped it into the slot and used a screw to hold it in place) I was able to clone the original drive to this one and now the computer boots quickly and performance is as expected, with the original 2TB drive as storage but with the operation system and cache on the SSD drive.

  Answered 7 years ago by Jerry

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Q: QuestionI just bought this laptop and at the top of the screen there are multiple camera eyes? Can you please explain what all four do? Thank you David

Asked 7 years ago by David.

• A:Answer Face recognition log in is one of the uses... as is for skype and other software I'm sure.

  Answered 7 years ago by ElKadeteVerified Purchase

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Q: QuestionWhat is included in the packaging?

Asked 7 years ago by Deborah.

• A:Answer Included in the packaging is a sonic master speaker, charging cable, a cloth to clean the screen of finger prints, computer. I think that's about it. :)

  Answered 7 years ago by Medstl01Verified Purchase

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Q: QuestionDoes this computer work with Wacom's bamboo ink stylus? An employee told me it worked with this computer so I bought it and it paired but when I try to write or use the pen to just tap on an icon nothing happens. Is pen broken or just not compatible?

Asked 7 years ago by Confused.

• A:Answer I bought a Wacom Bamboo Ink Stylus and it works really well with this laptop.

  Answered 7 years ago by CollegeMomVerified Purchase

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Q: Questiondoes it have a CD-R or DVD player?

Asked 7 years ago by sam.

• A:Answer No, it does not.

  Answered 7 years ago by DCH2Verified Purchase

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Q: QuestionHow well is this computer built?

Asked 7 years ago by TheGearHead.

• A:Answer It is a solid very heavy built product. The left hinge is a bit clicky and hinges look plastic but so far they have held up. The speakers are on the bottom, as such, the sound quality is too low. Invest in bluetooth.

  Answered 7 years ago by BreeCoVerified Purchase

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Q: QuestionDoes this laptop have an ethernet port?

Asked 7 years ago by jc569.

• A:Answer This laptop does not feature an ethernet port.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionIs this laptop good for gaming?

Asked 7 years ago by Anonymous.

• A:Answer for that price you can get an Omen which are made for Gaming. but yes, it could be used for gaming.

  Answered 7 years ago by Anonymous

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Q: QuestionWhy am I seeing Q524UQK as the model name when I check the model name by using some software or running dxdiag code in windows run command part? I could not understand whether my laptop has a m2 ssd slot or not. M2 SSD Upgrade ???

Asked 4 years ago by SSDlover.

Q: QuestionDose this have built in Camera for Skype and video chats?

Asked 7 years ago by Rb.

• A:Answer Yes, there is a camera.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionIs the Bamboo Ink the only stylus that works with this computer?

Asked 7 years ago by RSteele.

• A:Answer This product is made to work with Windows Ink (active) stylus products.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan this computer run a monitor off the regular HDMI port and one monitor off the Thunderbolt port at the same time? Will I need a Thunderbolt to HDMI adapter to do it?

Asked 7 years ago by PastorJim.

• A:Answer I've been watching and reading a lot on Thunderbolt 3 lately, and this is my basic understanding so far: Having a Thunderbolt 3 port in this PC, you may not actually have to rely on the HDMI port to output video to one or more monitors. With that being said, for that to be possible, you may need to invest in a peripheral Thunderbolt 3-specific device in order to achieve that. Anyone else who knows otherwise feel free to correct me.

  Answered 6 years ago by Luke

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Q: QuestionHow long is the manufacturer's warranty on this item and what does it cover?

Asked 7 years ago by Andie.

Q: QuestionWas anybody successful adding an M.2 SSD Drive? If yes, are there any instructions available?

Asked 7 years ago by JF601080.

• A:Answer Yes! I added one a few days after I bought the laptop, and it has made a huge difference in the way it runs. I didn't need instructions (because I've done this on several other laptops in my time) but simply googling the model number and adding the letters "ssd" will get you YouTube videos galore-I tried before I typed this answer. Best Buy won't let me post a link, but I think you'll get it. The fact that you know what an M.2 drive is promising.

  Answered 7 years ago by Workfirst

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Q: Questionavailable to buy and withdraw at Dadeland mall today?

Asked 7 years ago by Skcha.

Q: QuestionDoes Asus make a laptop with ssd?

Asked 7 years ago by Greg.

• A:Answer Yes

  Answered 5 years ago by Donald

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